Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.
We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.
We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.
With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.
We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients
We are recruiting for a diligent, professional Out of Hours Call Handler to join our busy team. This role necessitates a resilient and detail-focused person with excellent communication skills and the ability to multitask effectively.
Overview of Role:
The Out of hours team are a crucial conduit between multiple stakeholders, ensuring that accurate data is delivered and communicated daily to the appropriate parties and that all planned, and allocated works are distributed on time, meeting the standards set by the Company and its Clients.
The successful candidate will be responsible for providing administrative support to our team leaders, engineers, suppliers, and tenants with proven administrative work experience, ideally in the housing, premises, or facilities management sector.
Key Responsibilities:
Overseeing and facilitating late office operations, ensuring efficiency and productivity.
Acting as the primary point of contact for after-hours inquiries, providing timely and accurate responses.
Maintaining records and databases, ensuring all administrative tasks are up-to-date.
Supporting team members with scheduling, planning, and logistics for late and out-of-hours services.
Compliance with company policies, procedures, and regulatory requirements.
Required Attributes:
A self-motivated individual, looking to develop and progress within a successful Company.
Understand and work to an excellent level of customer service.
The ideal candidate will have experience and be proficient with Microsoft packages, IT systems and databases and possess strong organisational abilities.
Experience of handling a high volume of calls will be beneficial
Require a friendly and professional attitude to encourage good relationships with Engineers, Tenants and Clients.
It is important that we complete all the appropriate criminal and reference checks before you start working with us.
Working hours:
We are committed to providing a flexible work pattern and enhanced pay rates:
What We Offer:
Support provided for professional qualifications
Employee wellbeing programme, occupational health support, telephone support- counselling for staff
Service level awarded annual leave
Enhanced maternity & paternity packages
Dental/Healthcare cash plan
Cycle to Work Scheme
Electric Vehicle Leasing Scheme
Gender Equality Working Group
Sureserve Academy- a platform for development, career progression
Employee Voice Programme
Social activities for all of our Teams
Sureserve Legends- celebrating the fantastic ways in which our employees live our values.
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
Join us in our mission to deliver excellence across the UK.
