Product support analyst Work, Jobs in Mansfield (with Salaries)

First Line Analyst 3
Computacenter —Derby
- 12 hour shift
- Customer service
- Project management
- Presentation skills
12d
Product Support Analyst
Derbyshire Support Facilities Services —Sutton-In-Ashfield
- £31,613 - £34,616 a year
- Full-time
- JavaScript
- Travel
- IT
8d
Senior ERP Support Analyst
Quanex —Denby
- Full-time
- Sales
- ERP systems
- SQL
- Free parking
- Employee assistance programme
Quick apply
Data Analyst - Sustainability
SC Johnson Professional —Denby
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
Demand Forecaster
Mi Hub Ltd —Derby
- From £33,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Maths
- Free parking
- Health & wellbeing programme
Quick apply
5d
Junior Research Analyst
EW Solutions Ltd —Newark-on-Trent
- Full-time
- Microsoft Excel
- English
- SQL
- Employee assistance programme
Quick apply
Senior Pricing & Costing Analyst
Yü Group —Nottingham
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
FP&A Analyst - Python/Data Modelling/Coding focus
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Google Suite
- Microsoft Office
- SQL
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
Business Analyst
Network Plus —Alfreton
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- Agile
Quick apply
8d
Project Analyst
Streets Heaver Healthcare Computing —Lincoln
- From £28,900 a year
- Full-time
- SQL
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
12d
Looker Developer / BI Analyst
Tes Global —Sheffield
- £40,000 - £50,000 a year
- Full-time
- SQL
- AWS
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Data Analyst - Sustainability
Frasers Group —Shirebrook
- Full-time
- Microsoft Powerpoint
- SQL
- Communication skills
Quick apply
Business Intelligence Analyst
Xylem —Nottingham
- Full-time
- Microsoft Excel
- ERP systems
- SQL
ResChem QC Analyst Derby
ResChem Analytical Ltd —Derby
- Bachelor's degree
- Communication skills
- Employee assistance programme
Quick apply
SHE Advisor
SC Johnson Professional —Denby
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
Sustainability Analyst
Frasers Group —Shirebrook
- Full-time
- Microsoft Powerpoint
- SQL
- Communication skills
Quick apply
Commercial Analyst
NHS Supply Chain —Nottingham
- £37,502 - £41,669 a year
- Hybrid work
- Patient care
- Employee assistance programme
- Life insurance
13d
Senior Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Analysis skills
- Annual leave
Commercial Analyst
Capital One UK —Nottingham
- Full-time
- Hybrid work
- SQL
- Maths
- Marketing

I want to receive the latest job alerts for product support analyst in mansfield

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

product support analyst jobs near mansfield

First Line Analyst 3

Computacenter -
Derby

Apply Now

Job details

Full-time
12 days ago

Qualifications

Customer service
Technical support
Project management
Presentation skills
Contracts
IT
VPN

Full job description

Location: UK - Cust Site - Derby | Job-ID: 219498 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Remote Service Desk Support team on a 24/7, 12 hour shift pattern. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation and technical coaching.

Hours - 37.5 (per week)

Hybrid - 3-5 days a week in the office (Derby)

What you’ll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you’ll need

Experience in a Second Line Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.

Desired, but not essential:

Project management skills.
Trend analysis and reporting.
Experience in presenting data to stakeholders.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!

Apply Now

Refine Your Search

product support analyst jobs in mansfield

First Line Analyst 3

Product Support Analyst

Senior ERP Support Analyst

Data Analyst - Sustainability

Demand Forecaster

Junior Research Analyst

Senior Pricing & Costing Analyst

FP&A Analyst - Python/Data Modelling/Coding focus

Application Support Analyst (Nights)

Business Analyst

Project Analyst

Looker Developer / BI Analyst

Data Analyst - Sustainability

Business Intelligence Analyst

ResChem QC Analyst Derby

SHE Advisor

Sustainability Analyst

Commercial Analyst

Senior Complaints Insight Specialist

Commercial Analyst

I want to receive the latest job alerts for product support analyst in mansfield

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected