It service desk Work, Jobs in March, Cam (with Salaries)

2nd Line / Second Line Service Desk Engineer
ECS Computers Ltd —King's Lynn
- £30,500 - £36,200 a year
- 8 hour shift
- SharePoint
- In-person
- Communication skills
- Health & wellbeing programme
Quick apply
12d
IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Microsoft Outlook
- SharePoint
- Time management
- Annual leave
- Referral programme
3rd Line / Third Line Service Desk Engineer – Service Desk Team Lead
ECS Computers Ltd —King's Lynn
- From £40,500 a year
- Full-time
- Maintenance
- Team management
- SharePoint
- Health & wellbeing programme
Quick apply
14d
Service Desk Analyst (4 Month Contract)
Taylor Rose —Peterborough
- Communication skills
11d
Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Annual leave
IT Operations Manager
SPT Labtech —Cambridge
- Full-time
- Hybrid work
- Team management
- Leadership
Quick apply
Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK
General Dynamics Information Technology —Lakenheath
- £107,744 - £110,400 a year
- Bachelor's degree
- Travel
- No travel
IT Project Engineer
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Azure
- Travel
- SharePoint
Quick apply
IT Service Lead Engineer
HBP Group —Peterborough
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
Quick apply
Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK
General Dynamics Information Technology —Molesworth
- £33.97 - £35.19 an hour
- Bachelor's degree
- Travel
- No travel
IT Service Desk Team Lead
Cambridge Consultants —Cambridge
- Continuous improvement
- Training & development
- Leadership
Technical Standards Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
Performance Manager (6 month fixed term contract)
M Group —Saint Ives
- Night shift
- Continuous improvement
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
14d
Senior Software Engineer, Core Experiences - Cambridge, United Kingdom
Speechify —Cambridge
- Remote
7d

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2nd Line / Second Line Service Desk Engineer
ECS Computers Ltd —King's Lynn
This is a hands-on support role focused on resolving tickets escalated from our Tier 1 engineers, carrying out PC, laptop and equipment installations, and…
£30,500 - £36,200 a year
Quick apply
12d
IT Service Desk Analyst
Carter Jonas —Peterborough
Provide professional and courteous 1st and 2nd line support via telephone, email, Microsoft Teams and remote support tools.

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2nd Line / Second Line Service Desk Engineer

ECS Computers Ltd
King's Lynn

Quick apply

Job details

Permanent | Full-time
£30,500 - £36,200 a year
12 days ago

Benefits

Health & wellbeing programme
Company pension

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
Driving Licence
User account provisioning
Ticket management
Network infrastructure
User account management
Firewall
IT support
Network support
SharePoint
IP networking
Customer support
Customer interaction
Communication skills

Full job description

Are you an enthusiastic, self-starter looking for a new challenge? Do you want to join a team of motivated IT engineers who are dedicated to making people’s lives easier? If you’ve answered yes to both questions, then we’d like to hear from you!

We’re looking for a Tier 2 Engineer who is committed to developing their IT skills, taking on more responsibility for escalated support issues and delivering an excellent customer experience. You’ll work as part of a growing service desk team that focuses on making users’ lives easier through simple advice, clear communication and excellent service.

This is a hands-on support role focused on resolving tickets escalated from our Tier 1 engineers, carrying out PC, laptop and equipment installations, and providing remote and on-site support to our customers. You’ll troubleshoot issues through to resolution within your level of responsibility and escalate higher-risk or more complex infrastructure issues to our Tier 3 engineers.

You’ll carry out day-to-day Microsoft 365 administration, routine maintenance tasks such as patching and monitoring, and assist third line engineers with server, networking and UTM firewall work where required. You may also support Third Line engineers with installation and project tasks, but you will not be expected to lead projects or make high-risk infrastructure changes independently.

You’ll also support Tier 1 engineers with escalated tickets and knowledge sharing, keep customers updated throughout their tickets, and make sure documentation is clear and maintained.

Most importantly, you’ll be a dependable team player who communicates well, knows when to escalate, and is keen to continue developing their technical knowledge in a busy MSP environment.

ECS Computers are a managed service provider that supply local businesses (both SME & Corporate) with a range of IT support and services.

Job Requirements

Experience supporting Windows PCs, laptops and end-user devices in a business environment.
Good working knowledge of Windows desktop operating systems and common business applications.
Working knowledge of Active Directory and basic Windows Server administration, including users, groups, permissions and common services.
Experience working in a service desk or MSP environment, resolving tickets escalated from first line and working to customer SLAs.
Experience administering Microsoft 365, including Exchange Online, Teams, SharePoint and user account management.
Working knowledge of Entra ID and Microsoft 365 user, group, licence and device administration.
Good understanding of basic networking, including TCP/IP, DNS, DHCP, Wi-Fi and general connectivity troubleshooting.
Experience installing and troubleshooting PCs, laptops, printers, peripherals and other customer equipment.
Remote & on-site device and networking support (Windows and Mac).
Strong customer relationship & communication skills.
Strong problem-solving, troubleshooting and teamwork skills.
Able to follow documented procedures, work safely within defined technical boundaries and escalate appropriately when required.
Experience using RMM and ticketing systems preferred.
Some experience supporting or assisting with UTM firewalls and security systems. WatchGuard experience preferred.
Experience supporting VoIP communications would be beneficial.
Driving license essential.
Rotational weekend and weekday on-call work required – this is scheduled in advance.
Willingness to assist senior engineers with server, networking, firewall and installation work when required.

Main Duties

Routine maintenance tasks such as patching, monitoring, backup checks and basic remediation.
Resolving remote and telephone support tickets escalated from Tier 1 engineers.
On-site support for PCs, laptops, printers, networking and other end-user equipment.
Installation, replacement and setup of PCs, laptops, monitors, printers, peripherals and other customer equipment.
Day-to-day Microsoft 365 administration, including users, licences, Exchange Online, Teams, SharePoint and related services.
Troubleshooting user, device and connectivity issues and escalating server, firewall, network or site-wide issues when they require Third Line involvement.
Assisting senior engineers with server maintenance, backup and restore tasks where instructed.
Assisting with UTM firewall, networking and infrastructure work under the direction of senior engineers.
Meeting customer SLA deadlines and keeping customers clearly updated throughout ticket resolution.
Ensuring ticket notes, customer documentation and equipment records are accurate and maintained.
Patch management and routine monitoring across customer devices and supported systems.
Supporting Tier 1 engineers with escalations, technical guidance and knowledge sharing.
Assisting Third Line engineers with equipment installations and defined project tasks where required. Experience with WatchGuard products, Halo and N-able N-Central is a big plus!

Must be driven, keen and willing to learn

Job Types: Full-time, Permanent

Benefits:

Company pension
Health & wellbeing programme

Schedule:

8-hour shift
Day shift
Monday to Friday
Weekend availability
Some on-call cover may be required

Ability to commute/relocate:

King's Lynn: reliably commute or plan to relocate before starting work (required)

Experience:

IT support: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: £30,500.00-£36,200.00 per year

Benefits:

Company pension
Health & wellbeing programme

Ability to commute/relocate:

King's Lynn PE30 5HA: reliably commute or plan to relocate before starting work (required)

Experience:

IT support: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

it service desk jobs in march, cam

2nd Line / Second Line Service Desk Engineer

IT Service Desk Analyst

3rd Line / Third Line Service Desk Engineer – Service Desk Team Lead

Service Desk Analyst (4 Month Contract)

Service Desk Co-ordinator

Service Desk Engineer

IT Operations Manager

Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK

IT Project Engineer

IT Service Lead Engineer

Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK

IT Service Desk Team Lead

Technical Standards Manager

Performance Manager (6 month fixed term contract)

Senior Software Engineer, Core Experiences - Cambridge, United Kingdom

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