Senior agent Work, Jobs in March, Cam (with Salaries)

head of aftercare
Seagate Homes Group —Spalding
- Full-time
- Microsoft Office
- Organisational skills
- Contracts
- Free parking
- Health & wellbeing programme
Quick apply
8d
Call Centre Agent
Trade Mastermind Limited —Peterborough
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- In-person
- Communication skills
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2d
Senior People Advisor
Redgate —Cambridge
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Continuous improvement
- Human resources
- Annual leave
Senior Weekend Supervisor
Hotpoint UK Appliances Ltd —Peterborough
- From £30,000 a year
- Weekend availability
- Human resources
- Computer skills
- In-person
- Free parking
- Store discount
Quick apply
1d
Senior Agent
Costain —King's Lynn
- Full-time
- Civil engineering
- Engineering
- Quality control
Sales Negotiator (Experienced)
Hockeys —Cambridge
- £25,000 - £40,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Annual leave
Quick apply
Office Manager
Flusso Ltd —Cambridge
- Full-time
- Continuous improvement
- Team management
- Recruiting
- Life insurance
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Senior Construction Manager
Costain —King's Lynn
- Full-time
- Civil engineering
- Management
Residential Property Case Handler Market Deeping
Hegarty Solicitors —Market Deeping
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
Marketing Analytics Manager – 12 month Fixed Term Contract
Redgate —Cambridge
- £55,000 - £70,000 a year
- Hybrid work
- Heavy lifting
- Data analysis skills
- Analysis skills
- Annual leave
Platform Delivery Manager - AI
Compare the Market —Peterborough
- Full-time
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Strutt & Parker Rural - Senior Surveyor
BNP Paribas —Cambridge
- Full-time
- Business development
- Team management
- Mentoring
- Annual leave
- Employee discount
Senior Software Engineer, Foundry
Redgate —Cambridge
- £55,000 - £80,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Master's degree
- Machine learning
- Annual leave
Senior Radiographer
Diagnostic Healthcare Ltd —Cambridge
- From £38,000 a year
- Maintenance
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- Bachelor's degree
6d
Senior Business Development Specialist, Europe
CATS Global Schools —Cambridge
- Holidays
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AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Bachelor's degree
- Mentoring
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Senior Director, Biostatistics
Bicycle Therapeutics —Cambridge
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Senior Quantity Surveyor | Employers Agent | Residential Sector | Cambridge, UK
TSA Riley —Cambridge
- Hybrid work
- Business development
- Conflict management
- Contracts
9d
R&D Partner Techologist
Aveva —Cambridge
- Full-time
- Hybrid work
- Agile
- In-person
- Leadership
- Annual leave
Senior Application Security Engineer
Redgate —Cambridge
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- AI
- SDLC
- Annual leave
5d

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head of aftercare

Seagate Homes Group
Spalding

Quick apply

Job details

Permanent | Full-time
8 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Company events
On-site parking

Qualifications

Supplier ordering
Purchase orders
Driving Licence
Report writing
Customer relationship building
Client engagement
Team leadership
Coaching
Filing
Process improvement
Construction quality snagging
Microsoft Office Suite
Complaint handling
Client relationship development
Microsoft Office
Quality assurance
Purchase order creation
Client services
Customer relationship management
Organisational skills
Construction contractor coordination
Contracts
Customer interaction
Budgeting
Household contractor coordination
Training & development
Leadership
Communication skills
Negotiation
Project progress tracking
Progress tracking
Time management

Full job description

Head of Aftercare

Location: Office Based - Spalding
Department: Customer Care / Aftercare?
Reports To: ?

About the Role

Seagate Homes is seeking an experienced and highly organised Head of Aftercare to lead our Aftercare Department, ensuring the efficient management of all post-completion defects across our developments.

Working closely with Housing Associations, employers' agents, subcontractors and internal departments, you will oversee the entire defects process from initial notification through to successful resolution. You will be responsible for maintaining excellent client relationships, ensuring contractual obligations are met, and driving exceptional customer satisfaction.

This is a key management position requiring excellent organisational skills, strong commercial awareness, and the ability to manage multiple projects simultaneously.

Key Responsibilities

Defects Management

Manage all reported defects from Housing Associations and other clients.
Review, prioritise and allocate defects to the appropriate subcontractors.
Monitor progress of all outstanding defects and ensure agreed response times are achieved.
Escalate overdue or unresolved issues to senior management where necessary.
Ensure defects are completed to the required quality standards.
Arrange inspections where required to verify completed works.
Maintain accurate defect records and provide regular progress updates to clients.

Client Relationship Management

Act as the primary point of contact for Housing Associations during the Defects Liability Period.
Build and maintain strong professional relationships with clients.
Attend client meetings and provide updates on outstanding defect performance.
Resolve customer complaints professionally and efficiently.
Ensure high levels of customer satisfaction are maintained throughout the aftercare process.

Subcontractor Management

Allocate work orders to approved subcontractors.
Monitor subcontractor performance against agreed service level agreements.
Chase outstanding works and ensure completion within contractual timescales.
Maintain records of subcontractor performance.
Recommend alternative contractors where performance falls below company standards.

Commercial Administration

Raise Purchase Orders for all defect works.
Process subcontractor invoices.
Verify completed works prior to invoice approval.
Monitor defect costs against budgets.
Assist with cost recovery where defects are attributable to subcontractors.
Support the commercial team with recharge processes where appropriate.

Systems & Administration

Maintain accurate records within the company's defects management system.
Track response and completion times.
Monitor Defects Liability Period expiry dates.
Ensure all correspondence and documentation is filed correctly.
Produce reports for senior management.

Team Leadership

Lead and develop the Aftercare team.
Allocate workloads and monitor performance.
Provide coaching and support to team members.
Implement procedures to improve departmental efficiency.
Promote a culture of excellent customer service.

Compliance

Ensure compliance with Premier Guarantee and other warranty provider requirements.
Ensure all Health & Safety procedures are followed by subcontractors.
Maintain compliance with Building Regulations and company quality standards.
Support internal and external audits where required.

Essential Skills & Experience

Previous experience in a senior aftercare or customer care role within a housebuilder or housing developer.
Strong knowledge of residential construction and defect diagnosis.
Experience working with Housing Associations.
Excellent organisational and time management skills.
Ability to manage multiple developments simultaneously.
Strong IT skills including Microsoft Office.
Excellent communication and negotiation skills.
Commercial awareness with experience of purchase orders and invoice processing.
Ability to work under pressure and meet deadlines.
Full UK Driving Licence.

Desirable Experience

Experience with Premier Guarantee and NHBC warranty processes.
Experience managing a customer care or aftercare team.
Understanding of affordable housing developments.

Personal Attributes

Highly organised and methodical.
Strong leadership qualities.
Professional and customer focused.
Excellent problem-solving ability.
Positive and proactive attitude.
Able to build strong working relationships.
Confident decision-maker.
High attention to detail.
Commercially aware.
Calm under pressure.

Key Performance Indicators (KPIs)

Defects completed within agreed client timescales.
Average response time to reported defects.
Outstanding defects by development.
Client satisfaction scores.
Customer complaint resolution times.
Subcontractor performance.
Cost recovery from subcontractors.
Invoice processing accuracy.
Purchase Order compliance.
Departmental budget performance.

What We Offer

Competitive salary.
Company pension.
Annual leave plus bank holidays.
Opportunities for career progression.
Supportive and professional working environment.
Ongoing training and development.

At Seagate Homes, we pride ourselves on delivering high-quality homes and providing exceptional service long after handover. The Head of Aftercare will play a vital role in maintaining our reputation and ensuring our clients and homeowners receive the highest standards of aftercare.

Benefits:

Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior agent jobs in march, cam

head of aftercare

Call Centre Agent

Senior People Advisor

Senior Weekend Supervisor

Senior Agent

Sales Negotiator (Experienced)

Office Manager

Senior Construction Manager

Residential Property Case Handler Market Deeping

Marketing Analytics Manager – 12 month Fixed Term Contract

Platform Delivery Manager - AI

Strutt & Parker Rural - Senior Surveyor

Senior Software Engineer, Foundry

Senior Radiographer

Senior Business Development Specialist, Europe

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Senior Director, Biostatistics

Senior Quantity Surveyor | Employers Agent | Residential Sector | Cambridge, UK

R&D Partner Techologist

Senior Application Security Engineer

I want to receive the latest job alerts for senior agent in march, cam

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