It service desk analyst Work, Jobs in Markethill, Arm (with Salaries)

IT Service Desk Analyst
Pilgrim's Europe —Craigavon
- Full-time
- Customer service
- IT
- Communication skills
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IT Service Desk Analyst

Pilgrim's Europe -
Craigavon

Quick apply

Job details

Full-time

Qualifications

Customer service
ITIL
IT support
IT
Communication skills

Full job description

Service Desk Analyst

Department: IT
Location: Rushmere

We’re looking for a customer-focused Service Desk Analyst to join our 24/7 European IT Service Desk, providing first-class technical support across Pilgrim’s Europe.

What You’ll Do

Provide IT support for incidents and service requests via phone, email and self-service channels
Manage and prioritise tickets to meet agreed service levels
Resolve issues at first point of contact wherever possible
Maintain accurate ticket updates and knowledge base content

What You’ll Bring

Experience in an IT support or customer service role
Strong communication and customer service skills
Positive, flexible and collaborative attitude
IT qualifications or ITIL experience (desirable)

Pilgrim’s Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.

Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.

Across Pilgrim’s Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim’s Europe team are based in our Pilgrim’s UK, Moy Park, Pilgrim’s Food Masters and Pilgrim’s Shared Services businesses.

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