It Work, Jobs in Mauchline, Eay (with Salaries)

1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote
Certum Ltd —Glasgow
- £25,500 - £29,000 a year
- Weekend availability
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Work from home
Quick apply
1d
IT Administrator
DFYNE —Uddingston
- Full-time
- IT
- In-person
- Time management
- Free parking
- Annual leave
5d
IT Support Services Technician
Percepta —Glasgow
- £34,000 a year
- Overtime
- Remote
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
IT 1st Line Support (UK)
Sign Language Interactions Ltd —Glasgow
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Excel
- Azure
- Salesforce
- Referral programme
- Sick pay
Quick apply
IT Field Technician
FOODHUB —Glasgow
- £32,627 a year
- Full-time
- Hospitality
- Customer service
- Travel
- Employee assistance programme
- Gym membership
Quick apply
8d
IT Apprentice
QA Apprenticeships —Irvine
- £16,012.50 a year
- Microsoft Excel
- Microsoft Office
- SharePoint
13d
IT System Analyst
Thistle Seafoods —Uddingston
- Microsoft Excel
- ERP systems
- Maintenance
IT Support Technician
Brooklyn Travel —Glasgow
- Azure
- AWS
- Driving
Quick apply
11d
IT Teacher
Al Khalil College —Glasgow
- £33,494 - £50,589 a year
- Temporary
- English
- Analysis skills
- Organisational skills
Quick apply
4d
IT/OT Cyber Security Manager
SSE —Glasgow
- £68,100 - £102,100 a year
- Team management
- IT
- Leadership
- Employee discount
- Gym membership
Technical Support Analyst
E-Max Systems —East Kilbride
- Up to £26,000 a year
- Full-time
- Customer service
- ERP systems
- No experience needed
Quick apply
13d
IT Support Technician
Complete IT Systems —Glasgow
- Full-time
- Azure
- AWS
- IT
IT Apprentice Engineer
RM Education Limited —Bellshill
- Hybrid work
- IT
- Annual leave
IT Support Engineer
Police Scotland —Glasgow
- £39,590 - £44,989 a year
- Temporary
- Annual leave
- Employee discount
15h
HR Systems Administrator
ScotRail —Glasgow
- £41,373 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Human resources
- Employee discount
- Life insurance
13d
IT - BI / Data Integration Partner
Finsbury Food Group —Hamilton
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
12d
Senior IT Service Manager
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
- Leadership
- Annual leave
- Flexible schedule
Contract Manager - IT & Telco
SSE —Glasgow
- £51,600 - £77,400 a year
- Organisational skills
- Contracts
- IT
- Employee discount
- Gym membership
IT Support Apprentice
QA Apprenticeships —Glasgow
- £22,000 a year
- Full-time
- Hybrid work
- IT
IT Delivery Director
V.Group —Glasgow
- Computer Science
- Agile
- IT

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1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote

Certum Ltd
Glasgow

Quick apply

Job details

Permanent | Full-time
£25,500 - £29,000 a year
1 day ago

Benefits

Free parking
Company pension
Work from home
Private medical insurance
On-site parking

Qualifications

Microsoft Windows Server
ConnectWise
TCP
Driving Licence
Azure
Microsoft Outlook
Customer service
Windows
DHCP
IT support
Computer networking
DNS
SharePoint
TCP/IP
Communication skills
Active Directory
Help desk

Full job description

We are a growing Managed Service Provider (MSP) based in Glasgow, delivering IT support to a wide range of businesses across Scotland and the UK. Due to continued growth, we are looking for a motivated 1st Line IT Support Engineer to join our friendly and supportive helpdesk team.

This role is ideal for someone with commercial IT support experience who is looking to develop their skills across Microsoft 365, Azure, Windows Server and networking technologies in a fast-paced MSP environment.

You will gain exposure to a wide range of technologies, customers and environments, providing an excellent foundation for progression into 2nd line or other roles in the business.

Key Responsibilities:

Provide 1st line technical support across Microsoft 365, Windows 10/11, Windows Server and networking environments
Diagnose and resolve technical issues relating to hardware, software and connectivity
Log, update and manage tickets within the helpdesk system in line with SLAs
Communicate effectively with customers via phone, email and remote support tools
Escalate more complex issues to senior engineers where appropriate
Maintain accurate technical documentation for customer systems
Manage and prioritise your own workload effectively
Contribute to maintaining high levels of customer satisfaction

Required Skills & Experience:

Essential

Minimum 1 year experience in an IT support or helpdesk role
Experience supporting:

Windows 10/11
Microsoft 365 (Outlook, Teams, SharePoint, Exchange)
Active Directory / user account administration

Basic networking knowledge (DNS, DHCP, TCP/IP)
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to manage multiple support tickets effectively

Desirable

Experience working for an MSP
Exposure to PSA and RMM systems (Autotask, Datto, ConnectWise, Freshdesk, NinjaOne, Halo etc.)
Exposure to Azure / Entra ID
Experience with Windows Server (2016+)
Understanding of backup solutions or endpoint security platforms
IT certifications (Microsoft preferrable)

Working Hours

Our helpdesk operates between 7am – 7pm on a rotating shift basis:

Early shift: 7:00am – 3:30pm (remote)
Core shift: 9:00am – 5:30pm (hybrid)
Late shift: 10:30am – 7:00pm (remote)

Weekend on-call support for a small subset of customers is shared across the team on a rota basis (9am – 5pm Saturday & Sunday). A driving licence and access to a vehicle is required for participation in the on-call rota.

Salary & Benefits

£25,500 – £30,000 per year (depending on experience)

Benefits include:

Hybrid and remote working
Company pension
Birthday holiday
On-site parking
Private Healthcare Scheme (after 2 years of service)
Full support and funding for professional certifications, including Microsoft exams
Exposure to a wide range of technologies and environments
Ongoing training, development & progression opportunities

Location:

Hybrid remote role based in Rutherglen, Glasgow (G73 3TW)

______________________________________________________________________________

Job Types: Full-time, Permanent

Pay: £25,500.00-£29,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Work from home

Application question(s):

Which of the following have you supported in previous roles?

Microsoft 365
Active Directory
Windows 10/11
Windows Server
Networking

Are you comfortable working a rotating shift between 7am–7pm?

Experience:

IT support: 1 year (required)
Managed Services Provider: 1 year (preferred)

Licence/Certification:

Drivers license and access to a car? (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Glasgow G73 3TW

Quick apply

Refine Your Search

it jobs in mauchline, eay

1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote

IT Administrator

IT Support Services Technician

IT 1st Line Support (UK)

IT Field Technician

IT Apprentice

IT System Analyst

IT Support Technician

IT Teacher

IT/OT Cyber Security Manager

Technical Support Analyst

IT Support Technician

IT Apprentice Engineer

IT Support Engineer

HR Systems Administrator

IT - BI / Data Integration Partner

Senior IT Service Manager

Contract Manager - IT & Telco

IT Support Apprentice

IT Delivery Director

I want to receive the latest job alerts for it in mauchline, eay

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