Employee relations specialist Work, Jobs in Medway, Ken (with Salaries)

Customer Relations Case Specialist
OSB Group —Chatham
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Writing skills
- Financial services
- Communication skills
- Annual leave
HR Manager
AllClear Travel Insurance —Romford
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Junior HR Business Partner
AllClear Travel Insurance —Southend-on-Sea
- £36,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Recruiting
- Annual leave
- Employee discount
Quick apply
Employee Relations Specialist
Cancer Research UK —London
- £32,000 - £39,000 a year
- Full-time
- Conflict management
- Human resources
- Training & development
9d
People Operations Advisor
Newton Media Ltd —Bromley
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Recruiting
- Contracts
- AI
- Employee assistance programme
Quick apply
6d
Senior Manager - Employee Relations - UK
Infosys —London
- Microsoft Powerpoint
- Microsoft Outlook
- Writing skills
Junior HR Business Partner
Watchfinder —West Malling
- Full-time
- Analysis skills
- Project management
- Recruiting
Head of Communications
Anglia Ruskin University —Chelmsford
- £58,225 - £67,468 a year
- Full-time
- Relocation assistance
10d
Site HR Business Partner
Fiserv —Basildon
- Full-time
- Conflict management
- Data entry
- Organisational skills
Communications Manager
Laing O'Rourke —Dartford
- Marketing
- Travel
- SharePoint
Deputy Director of Marketing
Anglia Ruskin University —Chelmsford
- Full-time
6d
Employee Relations Manager
JAA-Jones Lang LaSalle Limited —London
- Full-time
- Research
- Conflict management
- Human resources
Quick apply
HR Operations Partner
Churchill Group —Orpington
- Bachelor's degree
- Driving
- Travel
- Employee discount
- Sick pay
Quick apply
9d
Administrator - Transport & Warehouse
Evri —Paddock Wood
- Full-time
- Administrative experience
- Annual leave
13d
Assistant Psychologist
High View Care Services —Bromley
- £27,427 - £29,450 a year
- Full-time
- Inventory control
- Computer literacy
- Writing skills
- Health & wellbeing programme
- Referral programme
Quick apply
4d
Senior Brand Manager
Anglia Ruskin University —Chelmsford
- £46,049 - £56,535 a year
- Full-time
- Marketing
- Relocation assistance
10d
Contract & Transport Manager
Abbey Logistics —Silvertown
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Team management
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
9d
External Communications Manager UK&I
Schneider Electric —South East London
- Full-time
- Hybrid work
- AI
- Communication skills
- Analytics
- Annual leave
- Life insurance
Transport Administrator
Evri —Basildon
- £12.71 an hour
- Full-time
- Administrative experience
- Annual leave
12d
Health, Safety and Fire Practitioner - Part Time 18.5 hours - HMPP
Ministry of Justice —Maidstone
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave

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employee relations specialist jobs near medway, ken

Customer Relations Case Specialist

OSB Group -
Chatham

Apply Now

Job details

Full-time
£27,000 - £31,000 a year

Benefits

Annual leave
Company pension

Qualifications

Financial Conduct Authority guidelines
Writing skills
Process improvement
Complaint handling
Financial services
Customer interaction
Root cause analysis
Communication skills

Full job description

About the team:

You'll be joining a highly valued Complaints Team, a collaborative group of professionals committed to delivering fair, timely, and customer-focused complaint resolutions. We are passionate about doing the right thing for our customers and take pride in handling every complaint with empathy, professionalism, and integrity.

Our team plays a critical role in protecting the business's reputation and fostering customer trust by ensuring complaints are investigated thoroughly, resolved fairly, and managed in line with regulatory requirements and company standards.

Working closely with colleagues across the organisation, you'll investigate customer concerns, identify root causes, and help drive meaningful improvements that enhance both customer outcomes and business processes. Your work will directly contribute to a culture of continuous improvement and customer advocacy.

We foster an environment built on teamwork, transparency, and development, where your expertise, ideas, and initiative are genuinely valued. Whether you're managing complex complaints, sharing best practice, supporting quality improvements, or helping shape our complaints-handling approach, you'll be supported by experienced leaders who are committed to helping you succeed and grow your career within the organisation.

What you will be doing?:

In this role you will have the opportunity to understand, thoroughly investigate and manage all complaints received from our customers, with key focus on owning complaints that are escalated to formal response stage and resolving in line with FCA DISP timelines.

Working within a supportive team, you will ensure that all complaints are handled in accordance with the Bank’s Internal Complaints Handling Policy and Procedures, in line with Treating Customers Fairly (TCF) and FCA regulation considerations.

Your responsibilities will include…

Handling all complaints received across specific OSB brands and product lines within the formal response stage of the complaint handing process.
Completing the initial acknowledgement of a complaint promptly, systematically and fairly and within set time limits.
Taking ownership for managing and resolving all allocated customer queries within agreed authority, ensuring that you have carried out a thorough investigation of the cause of individual complaints by gathering information from relevant departments and reviewing the relevant documentation.
Making recommendations for fair, impartial decisions on whether to uphold a complaint in line with the Bank’s policies and set mandate and calculate redress and compensation in line with regulatory and FOS guidelines.
Working with the Senior Specialist and Team Leader to identify actions to address the cause of complaints and share these with the Root Cause Function.

What's in it for you?:

We offer a base salary dependent of experience and location between £27,000- £31,000 and a competitive benefits package:

Annual discretionary bonus opportunity: up to 17.5% of salary.
30 days annual leave
Choose to contribute 3% or 5% pension, with employer contributions of 6% or 8% respectively
Enhanced family-focused benefits

Please use this link to see the fantastic benefits available at OSB: OSB Careers

About us:

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

Do you have the skills?:

We are looking for talented individuals who have the experience and knowledge set out below:

Experience working in a Financial Services environment within a customer facing role is essential.
Excellent skills in respect of written communication are essential.
Experience of working with vulnerable customers is essential.
SRC complaints handling experience OR previous complaints handling experience working in a regulated financial services environment is essential.

Next steps:

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational. If you need any adjustments or support, we’re here to make sure you can show your best self.

We are proud to be a Disability Confident employer and are committed to creating an inclusive and accessible workplace where everyone can thrive.

We welcome applications from people of all backgrounds and encourage candidates with disabilities and long-term health conditions to apply.

If you meet the minimum criteria for the role and would like to be considered under our Disability Confident Scheme, please indicate this on your application.

Diversity, Equity & Inclusion

Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we’re happy to have a conversation about what flexibility might look like for you.

Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.

Apply Now

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employee relations specialist jobs in medway, ken

Customer Relations Case Specialist

HR Manager

Junior HR Business Partner