About the team:
This is an exciting opportunity to join our growing Design & Research team within Transformation as we help shape the future of OSB Group. We're building a greenfield digital bank from the ground up, creating customer-centric experiences that will transform how customers interact with us and support the business's strategic ambitions.
Reporting to the Design Manager, you'll work alongside a talented and expanding team of designers and researchers, collaborating across Product, Technology, and the wider business to deliver innovative, insight-led digital experiences that make a real impact.
Location: This role can be based in Wolverhampton, Chatham, or London and operates under our hybrid working policy of three days a week in the office and two days working from home. Some travel between UK offices will be required.
What you will be doing?:
As a UX/UI Designer, you'll play a key role in designing and delivering exceptional digital experiences across OSB Group's website journeys, spanning both customer-facing marketing experiences and more complex digital interactions.
This is a hands-on design role where you'll work across the full design lifecycle, from discovery, research, and analytics through to interaction design, prototyping, testing, and final UI delivery. You'll use customer insights and behavioural analytics to inform design decisions, creating intuitive, accessible, and customer-centred experiences that support both user needs and business objectives.
Joining OSB Group during an exciting period of transformation, you'll have the opportunity to influence how customers discover, evaluate, and engage with our products and services within a regulated financial services environment. This is a fantastic opportunity for a proactive, self-motivated individual to make a meaningful impact and help shape the future of our digital customer experience.
Your responsibilities will include…
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Designing end-to-end user journeys, including user flows, wireframes, prototypes, and high-fidelity UI for marketing and website experiences.
- Delivering both standard and more complex user journeys, applying design thinking methods to understand user and business needs, supporting and where required facilitating workshops.
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Balancing user needs, business goals, and technical constraints to create mobile-first, multi-channel customer experiences that drive engagement and conversion, while ensuring all designs meet accessibility and inclusive design standards (WCAG 2.2 AA)
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Working collaboratively in agile with cross-functional teams to understand problems, define scope, and improve customer journeys across touchpoints, reducing hand off issues.
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Contributing to discovery activities and design planning, using customer research and behavioural analytics to define problems, identify opportunities, and explore effective solutions.
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Defining and delivering UX research (e.g. usability testing, user interviews) and synthesise findings into clear insights that inform design decisions.
- Leading design system development, using and evolving components and patterns where needed, partnering with engineering to ensure accurate implementation and promote adoption.
What's in it for you?:
We offer a base salary dependent of experience and location between £37,000- £47,000 and a competitive benefits package:
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Annual discretionary bonus opportunity: up to 15 % of salary.
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30 days annual leave
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Choose to contribute 3% or 5% pension, with employer contributions of 6% or 8% respectively
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Enhanced family-focused benefits
Please use this link to see the fantastic benefits available at OSB: OSB Careers
About us:
OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!
Do you have the skills?:
We are looking for talented individuals who have the experience and knowledge set out below:
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Demonstrable experience in mobile first UX/UI or product design, with ownership of end-to-end design work essential
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Solid experience delivering both straightforward and more complex website journeys, contributing to user research and applying insights to design.
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Understanding of marketing journeys and funnel conversion optimisation
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Hands-on and delivery-focused, proven skill of delivering practical user centred solutions with attention to detail.
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Strong proficiency in Figma (components, auto layout, variants, prototyping) essential.
Next steps:
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.
Still on the fence? Hear from our team or explore our process: OSB Careers
Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational. If you need any adjustments or support, we’re here to make sure you can show your best self.
We are proud to be a Disability Confident employer and are committed to creating an inclusive and accessible workplace where everyone can thrive.
We welcome applications from people of all backgrounds and encourage candidates with disabilities and long-term health conditions to apply.
If you meet the minimum criteria for the role and would like to be considered under our Disability Confident Scheme, please indicate this on your application.
Diversity, Equity & Inclusion
Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we’re happy to have a conversation about what flexibility might look like for you.
Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.
We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
