Job Title: Attendance and Pastoral Support Officer
Department: Business & Professional Skills
Contract: Permanent, Part Time, Term Time Only (40 weeks)
Salary: £10,810 - £11,239 per annum (actual salary)
Hours: 18.5 hours per week
Pension: NEST Pension Scheme
The Role
We are seeking a dedicated and proactive Attendance and Pastoral Support Officer to play a key role in supporting student success, wellbeing and engagement. This is a rewarding position that combines attendance monitoring, pastoral support and administration, giving you the opportunity to make a genuine difference to students' educational journeys. As the first point of contact for attendance and punctuality concerns, you will work closely with students, parents/carers and staff to identify barriers to learning, provide targeted support, and implement strategies that help learners thrive. Alongside this, you will provide high-quality administrative support and contribute to a positive, supportive learning environment where every student has the opportunity to achieve their full potential.
Key Responsibilities
- Provide accurate and timely administrative support across the Department.
- Act as the first point of contact for attendance and punctuality issues.
- Implement strategies to improve attendance and punctuality.
- Contact students and parents/carers following absences and maintain systematic records.
- Deliver targeted interventions (1:1 coaching, small group sessions) for learners with additional needs or wellbeing challenges.
Please view the full job description here –Attendance and Pastoral Support Officer
Qualifications
- Minimum Level 3 qualification in Business Administration or relevant subject and Qualifications in Microsoft Office.
- An appropriate Level 2 qualification (or equivalent) in supporting students with learning difficulties/care, or a commitment to achieving this within an agreed timescale.
- Grade C/4 or above in Maths and English (or equivalent).
- Risk Assessment and First Aid qualifications – Desirable.
Experience
- Experience in administration within a busy environment.
- Experience supporting young people, including those with additional needs.
- Experience managing attendance and implementing improvement strategies.
- Experience in an educational setting – Desirable.
Knowledge & Skills
- Excellent organisational and communication skills.
- High IT literacy (Microsoft Office; desirable: Pro-Solution, ProMonitor).
- Understanding barriers to learning and strategies to overcome them.
- Knowledge of safeguarding principles and student welfare.
- Ability to prioritise, work independently, and as part of a team.
Why Join Us?
- Substantial annual leave entitlement plus holiday purchase scheme.
- Health & Wellbeing; free gym membership, 24/7 counselling for you and your family
- Family-friendly policies: flexible hours and a supportive work environment
- Employee Assistance Programme (EAP): confidential support including counselling, legal and financial advice.
- Professional development: extensive training, mentoring, and career progression opportunities
- Funded CPD opportunities, regular staff development training, and paid volunteering days
- Access to discounted hair and beauty treatments at our onsite salon.
- College benefit scheme – College Extras:
- Up to 15% cashback at top retailers & restaurants
- Discounted gift cards for big brands
- Home & tech upgrades via salary sacrifice
- Cycle to Work scheme
- Discounted onsite car parking.
To learn more about working at Middlesbrough College, please visit our Work For Us page.
For further details and to discuss the role in more detail please contact, Lucy Summerside, Associate Director Curriculum, Childcare & Education on [email protected]
Safeguarding Our Students
Middlesbrough College is committed to safeguarding and promoting the welfare of all students. All staff are expected to share this commitment. If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All roles within the College carry safeguarding responsibilities, including promoting student welfare, reporting any concerns to the Designated Safeguarding Lead (DSL), and modelling safe and appropriate conduct in line with College policies.
All posts at Middlesbrough College involve regulated activity and are therefore exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.
Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
As part of our shortlisting process, we will conduct an online search for all shortlisted candidates to identify any safeguarding or reputation‑related concerns (as required by KCSIE).
Right to work
Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.
Recruitment Process
Applications are shortlisted for interview as they are received, and so early application is encouraged. We reserve the right to commence the interview process and close the vacancy prior to this date.
Equality & Diversity
Middlesbrough College is an equal opportunities employer, committed to creating an inclusive workplace where everyone is valued. We welcome applications from all backgrounds and make recruitment decisions based on skills and experience. As a Disability Confident employer, we actively support applicants with disabilities.
