Impact officer Work, Jobs in Middlesbrough, Nyk (with Salaries)

Customer Experience Director
Thirteen —Middlesbrough
- £108,990 a year
- Continuous improvement
- Leadership
- Annual leave
5d
Registration Officer (RO) - Durham *Updated: Closing date extended*
HM Land Registry —Durham
- £26,811 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Attendance & Pastoral Support Officer
Middlesbrough College —Middlesbrough
- £20,534 - £20,628 a year
- Call to connect
- Administrative experience
- Communication skills
- Annual leave
- Employee assistance programme
Police Staff Investigator Level 2 – Historical Investigation Unit (HIU)
Cleveland Police —South Bank
- £37,020 - £42,612 a year
- Weekend availability
- Analysis skills
- Organisational skills
- Communication skills
Business Support and Facilities Officer
Teesside University —Middlesbrough
- £31,236 - £35,608 a year
- Part-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
1d
Probation Officer - within the Intensive Supervision Courts Team
HM Prison & Probation Service —Middlesbrough
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
8d
School Health & Wellbeing Officer
Outwood Grange Academies Trust —Cleveland
- £18,695 - £19,845 a year
- Part-time
- School
- Free parking
- Employee assistance programme
Content & Growth Manager
Pocket Sergeant —Wolviston
- £41,000 a year
- Full-time
- Hybrid work
- Social media management
- AI
- Analytics
- Free parking
Quick apply
Head of Student Accommodation Services
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Hybrid work
- Management
- University
- Budgeting
202608: Prison Officer - HMP Deerbolt
Ministry of Justice —Darlington
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
7d
202608: Prison Officer - HMP Low Newton
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
7d
202608: Prison Officer - HMP Frankland
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
7d
Futures in STEM Programme Officer
Durham University —Durham
- £31,236 - £37,694 a year
- Full-time
- Computer Science
- Engineering
- Team management
- Annual leave
- Employee assistance programme
1d
Engagement Manager
HM Treasury —Darlington
- £36,130 - £41,074 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Flexitime
1d
Procurement Officer VA2836
Anabas —Darlington
- £30,000 - £34,000 a year
- Full-time
- Analysis skills
- Communication skills
- Analytics
- Employee assistance programme
- Life insurance
STRAP Security Officer
HM Treasury —Darlington
- £30,310 - £32,962 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexitime
6d
Assistant Lecturer (with Mentorship)
UK MANAGEMENT COLLEGE —Sunderland
- £30,000 - £35,000 a year
- Monday to Friday
- Education
- No degree
- Mentoring
Quick apply
Financial Intelligence Officer - NEROCU
Northumbria Police —Sunderland
- £30,276 - £32,613 a year
- Full-time
- Organisational skills
- Communication skills
- Work from home
- Employee discount
7d
Graduate Development Officers (Student Journey) x 3
University of Sunderland —Sunderland
- £27,855 - £30,343 a year
- Full-time
- University
- Communication skills
- Annual leave
7d
Resource Planning Analyst
HM Land Registry —Durham
- £32,119 a year
- Part-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave

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Customer Experience Director

Thirteen -
Middlesbrough

Apply Now

Job details

£108,990 a year
5 days ago

Benefits

Annual leave
Company pension

Qualifications

Continuous improvement
Continuous improvement cycles oversight
Relationship management
Change leadership
Customer interaction
Leadership
Team motivation leadership

Full job description

Role Overview:

Thirteen Group is looking for an exceptional Customer Experience Director to lead the delivery of our organisation-wide customer experience strategy and help us become the most trusted housing association, with happy customers.

This is a significant leadership opportunity to shape customer experience at scale across one of the region’s largest housing associations. You’ll build on strong foundations, influence across the organisation and make sure customer insight, voice and experience are central to how we design and deliver services.

You’ll lead transformational programmes that make it easier for customers to interact with us, reduce customer effort and improve consistency across every touchpoint. You’ll bring fresh thinking, challenge where needed and help colleagues across Thirteen understand the role they play in delivering a great customer experience.

We’re looking for a visible, values-led leader who can combine empathy with grip, pace and delivery. If you thrive on leading change, inspiring people and improving services for customers, this is your opportunity to make a lasting impact.

You’ll be expected to work a minimum of two to three days a week from our fantastic head office at Hudson Quay in Middlesbrough. Flexibility is important, so there may be times when additional presence at the office is required to meet business and team needs.

Thirteen Benefits:

Salary £108,990 per annum
Annual leave 31 days, a day off for your birthday, plus bank holidays.
Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
Simply Health save money on common health expenses and get access to health and wellbeing support services.
T’dar our Discount and Reward platform giving you huge savings on everyday brands.
Opportunities to buy and sell annual leave

Key Responsibilities:

Reporting to the Chief Customer Officer, Serena, you’ll lead the launch and delivery of our customer experience strategy, making sure services are shaped around what customers need and the outcomes we want to achieve.
With responsibility for approximately 100,000 customers across more than 36,000 homes, you’ll work collaboratively across Thirteen to create seamless customer journeys and strengthen customer trust in Thirteen.
Lead and develop a refreshed customer experience function, bringing together customer insight, engagement and journey mapping to drive meaningful and measurable improvements.
Drive continuous improvement across the end-to-end customer journey, improving trust, reducing repeat contact and making services easier and more consistent for customers.
Use insight, segmentation, complaints and performance data to identify root causes, shape priorities and turn learning into practical service improvements.
Shape and evolve our customer involvement and scrutiny frameworks, ensuring diverse customer voices influence decision-making and service improvements.
Champion multi-channel service excellence, strengthening digital self-service where it works for customers while improving first contact resolution and overall customer satisfaction.

About You:

You’ll be an experienced senior leader with a strong track record of delivering customer-focused strategies, service improvement and transformation within large, complex organisations.
You’ll understand customer insight, service design, journey mapping, segmentation and digital customer engagement, and be able to translate data into clear action and better customer outcomes.
A skilled relationship builder with the credibility and influence to engage with Boards, regulators, customers, partners and colleagues at all levels.
You’ll be resilient, adaptable and comfortable working at pace, with the confidence to challenge constructively and the judgement to balance customer needs, operational delivery and organisational priorities.
As an exceptional people leader, you’ll inspire teams, lead through change and create an environment where colleagues feel empowered to improve services and deliver great experiences for customers.

Why Thirteen

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. Following a colleague-led culture refresh, we’re embedding our ‘Better Together’ approach as well as our values: Accountable, Proactive, Courageous, Considerate.

We have also secured the highest possible C1/G1/V1 ratings following an inspection by the Regulator of Social Housing, providing strong assurance on our governance, financial viability and consumer standards.

But we’re not standing still. We’re continuing to transform how we work so customers experience services that are simple, joined up and consistently good.

Interested?

Take a look at the recruitment pack, which includes further details about this opportunity: customer-experience-director-recruitment-004.pdf

If you’d like further information about the role, please contact Thirteen’s Talent team by emailing: [email protected]

We’re not working with recruitment partners on this position.

Ready to help shape the future of customer experience at Thirteen?

Join us and play a leading role in improving lives every day. Apply now and help us deliver services that customers trust and value.

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

Apply Now

Refine Your Search

impact officer jobs in middlesbrough, nyk

Customer Experience Director

Registration Officer (RO) - Durham Updated: Closing date extended

Attendance & Pastoral Support Officer

Police Staff Investigator Level 2 – Historical Investigation Unit (HIU)

Business Support and Facilities Officer

Probation Officer - within the Intensive Supervision Courts Team

School Health & Wellbeing Officer

Content & Growth Manager

Head of Student Accommodation Services

202608: Prison Officer - HMP Deerbolt

202608: Prison Officer - HMP Low Newton

202608: Prison Officer - HMP Frankland

Futures in STEM Programme Officer

Engagement Manager

Procurement Officer VA2836

STRAP Security Officer

Assistant Lecturer (with Mentorship)

Financial Intelligence Officer - NEROCU

Graduate Development Officers (Student Journey) x 3

Resource Planning Analyst

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