Technical support apprentice Work, Jobs in Middleton Park, Nl (with Salaries)

Technical Support Apprentice
ProVu Communications Ltd —Huddersfield
- From £18,000 a year
- Software troubleshooting
- Customer service
- IT
- Sick pay
Quick apply
5h
IT Support Apprentice
Optionbox Ltd —Leeds
- From £16,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Classroom experience
- Free parking
- Referral programme
Quick apply
Customer Support Technician Apprentice
QA Apprenticeships —Sheffield
- £22,000 - £24,000 a year
- Full-time
- Communication skills
IT Service Desk Analyst
DFS —Doncaster
- Analysis skills
- Computer networking
- Leadership
- Employee assistance programme
- Employee discount
Quick apply

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Technical Support Apprentice

ProVu Communications Ltd
Huddersfield

Quick apply

Job details

Apprenticeship
From £18,000 a year
5 hours ago

Benefits

Casual dress
Cycle to work scheme
Company pension
Company events
Sick pay
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
IT
Communication skills

Full job description

Technical Support Apprentice

Do you enjoy working with cutting edge technology?
Are you a natural problem solver who enjoys figuring out how things work?
Are you looking for a job that let’s you do both?
If so, we’d like to hear from you.

About us

ProVu Communications Ltd is an award winning value-added distributor of Voice-over-IP technology. Our speciality is in automated configuration and management systems for Internet connected devices. We sell to a wide range of resellers throughout the UK and Ireland and are one of the leading companies in the world of Internet Telephony. We are profitable and growing.

We are now looking for a Technical Support Apprentice to join our growing team. Our apprenticeship scheme is tried and tested and we have a track record of building young people into full time employees.

The Job
Working as part of our technical support team, you will be primarily responsible for dealing with first-line technical support emails and telephone calls from our customers. These will range from product information queries to diagnosing and fixing problems.

You will learn about Voice-over-IP technologies, gaining experience from our in-house technical experts, there will also be the potential for outside training and qualifications.

The Apprenticeship
As part of your apprenticeship with ProVu, you will be enrolled on a Level 3 IT Technician course. This will involve a learning program that will require you to attend classroom training and engage in online self learning. It will require a reasonable level of studiousness, as well as time management, to fit your learning around you work duties.

Full support will be provided to you by both ProVu and the apprenticeship organisation in order to help you succeed.

ProVu have a long track record of helping apprentices to complete their studies and to then continue their career with us.

Duties Include:

Answering inbound technical support queries by email and telephone
Testing new products and services, figuring things out, solving problems
Manual Hardware set-ups and configuration
Ensuring our customers receive a good service and are getting their questions answered in a timely fashion
Prioritising your workload and managing your time
Assisting other departments of the business such as RMA & Warehouse.

Requirements & Prospects
The kind of person we're looking for...

Excellent communication skills
Geniune Interest in IT
Above all, you enjoy learning about technology as we are always trying to keep ahead of the curve by learning about new technology
We assume no prior knowledge or experience; we are looking for someone who is willing to learn

What we offer
We're a small, friendly team who are passionate about the work we do. We pride ourselves as being leaders in our field and strive to provide the very best service we can. We know that our team is one of our core strengths, therefore we look to develop our staff and their careers wherever we can and offer a comfortable, fun environment.

After six months of employment you will enter the company bonus scheme which pays a quarterly bonus based on the performance of both the company and yourself.

Benefits include:

Company bonus scheme
20 days holiday + Bank holidays (increasing up to 25 days per year served)
We offer fully funded training courses to help you develop, learn and gain accreditations
A modern, stylish work place in a converted Yorkshire mill
A great working atmosphere. You will not be micro-managed or expected to meet unrealistic deadlines
As much free coffee, tea, cordial as you can drink
We reward performance rather than time served - if you do well here you will find plenty of opportunity to progress your career
Company pension scheme with matched contributions
Regular company social activities

How to apply
Please apply by emailing us your CV along with a covering letter explaining why you're right for this job.

Job Type: Apprenticeship

Pay: From £18,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
On-site parking
Sick pay

Work Location: In person

Quick apply

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technical support apprentice jobs in middleton park, nl

Technical Support Apprentice

IT Support Apprentice

Customer Support Technician Apprentice

IT Service Desk Analyst

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