3rd line Work, Jobs in Middleton Stoney, Oxf (with Salaries)

IT Service Desk Analyst
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
- Employee assistance programme
9d
Assistant Procurement Manager
Thames Valley Police —Kidlington
- £32,339 - £36,474 a year
- Full-time
- Annual leave
- Employee discount
Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Employee assistance programme
- Sick pay
2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
9d
Sales Assistant
TGJones —Leighton Buzzard
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- School
- Employee assistance programme
- Employee discount
Quick apply
4d
3rd Line Engineer
turn IT on —Witney
- Full-time
- Hybrid work
- Azure
- Travel
- Mentoring
- Employee assistance programme
Quick apply
14d
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
IT Support Engineer - Modern Workplace
Haas F1 Team —Banbury
- Weekend availability
- Bachelor's degree
- Continuous improvement
- Travel
Quick apply
Customer Service Advisor
Nominet —Oxford
- Rotating shift
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
2d
No 2 Technician (Defender Rally Team)
Prodrive —Banbury
- Overtime
- Maintenance
- Employee discount
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Computer Science
- No degree
Truckie - Defender Rally Team
Prodrive —Banbury
- Employee discount
Digital Marketing Manager
cinch —Milton Keynes
- £46,700 - £56,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Team management
- Leadership
- Employee assistance programme
Quick apply
Laboratory Technician
Avantor —Oxford
- Full-time
Short-term Temporary Team Member
NEXT —Oxford
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
4d
202608: Prison Officer - HMP Bullingdon
Ministry of Justice —Bicester
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
202608: Prison Officer - HMP Woodhill
Ministry of Justice —Milton Keynes
- £30,001 - £50,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Analytics
- Annual leave
Director, Systems Software
IonQ —Oxford
- Organisational skills
- Communication skills
- Annual leave
Quick apply
4d
Head of Media
Nominet —Oxford
- Full-time
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme

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IT Service Desk Analyst

Oxford Health NHS Foundation Trust -
Oxford

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
9 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Technical troubleshooting
Desktop support
Incident management
Incident queue management
User account management
Continuous improvement
Technical support incident logging
Customer support
IT incident logging
Application support
Incident log maintenance
Remote diagnostics
Mobile devices

Full job description

We are seeking a customer-focused and proactive IT Service Desk Analyst to join our IT team. Acting as the primary point of contact for IT support, you will provide first-line technical assistance to users across the organisation, ensuring a high-quality and efficient service is delivered in line with agreed Service Level Agreements (SLAs).

This is an excellent opportunity for an IT professional who enjoys problem-solving, delivering outstanding customer service, and working in a fast-paced support environment.
Key Responsibilities

Act as the main point of contact for all IT Service Desk enquiries, incidents, and service requests.

Provide first-line technical support for desktops, laptops, mobile devices, peripherals, applications, and IT systems.

Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues within agreed SLAs.

Log, manage, and prioritise incidents and service requests using the IT service management system.

Escalate complex issues and requests to 2nd and 3rd line support teams, or external suppliers, ensuring timely resolution.

Keep users informed of progress and resolutions, delivering excellent customer service throughout.

Maintain accurate records of incidents, requests, and solutions.

Contribute to continuous improvement initiatives and knowledge base documentation

You will be required onsite 5 days a week based at our site at Littlemore Mental Health Centre.

Provide first-line IT and telecommunications support as part of the IT Service Desk team, delivering excellent customer service and technical assistance to users across the organisation. Act as a primary point of contact for IT-related queries, troubleshooting and resolving a wide range of issues remotely using support tools where possible. Monitor and manage service desk requests, maintain accurate records within the call logging system, support user account administration, and ensure incidents and service requests are handled efficiently and escalated appropriately when required.

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

We offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Apply Now

Refine Your Search

3rd line jobs in middleton stoney, oxf

IT Service Desk Analyst

Assistant Procurement Manager

Technical Support Specialist

2nd Line analyst - Technical Support

Sales Assistant

3rd Line Engineer

2nd Line Support Technician

IT Support Engineer - Modern Workplace

Customer Service Advisor

No 2 Technician (Defender Rally Team)

Infrastructure & Cloud Operations Engineer - 12 month FTC

Truckie - Defender Rally Team

Digital Marketing Manager

Laboratory Technician

Short-term Temporary Team Member

202608: Prison Officer - HMP Bullingdon

202608: Prison Officer - HMP Woodhill

Technical Helpdesk

Director, Systems Software

Head of Media

I want to receive the latest job alerts for 3rd line in middleton stoney, oxf

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