First response engineer service Work, Jobs in Midhurst, Wsx (with Salaries)

First Response Engineer - Service Desk - MSP
Uptime —Horsham
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Seasonal EMC Test Technician
Element Materials Technology —Guildford
- Seasonal
- Computer literacy
- Maths
- Quality control
- Employee discount
- Referral programme
IT Support Engineer
Netbuilder —Farnborough
- Up to £30,000 a year
- Full-time
- Azure
- Windows
- Computer networking
Quick apply
Senior HSSE Manager
Steris —Basingstoke
- Full-time
- Continuous improvement
- Training & development
- Leadership
Quick apply
Senior Systems Support Analyst Team Leader
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
Quick apply
Assistant Engineer
Portsmouth Water —Havant
- £49,641 a year
- Microsoft Powerpoint
- Engineering
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
Parts Specialist
LiuGong UK —Portsmouth
- From £30,000 a year
- Full-time
- ERP systems
- Continuous improvement
- In-person
Quick apply
Site Services Engineer - Multi-Skilled
NewPrinces Group —Long Sutton
- Maintenance
- Programmable logic controllers
- Continuous improvement
- Annual leave
Software Engineer
Motion Applied —Woking
- Hybrid work
- Computer Science
- Analysis skills
- Continuous improvement
- Annual leave
Quick apply

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First Response Engineer - Service Desk - MSP
Uptime —Horsham
Being able to commute to our Crawley offices is a necessity as the first 6 months will be full-time office based, then moving to 3 days at home, 2 days in the…
Quick apply

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first response engineer service jobs near midhurst, wsx

First Response Engineer - Service Desk - MSP

Uptime -
Horsham

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
Ticket management
Microsoft Office Suite
Windows
Microsoft Office
Analysis skills
Remote access software
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
Application support
Communication skills
Information Technology

Full job description

Job Description:

First Responder Engineer - Initially office-based (first 6-months) and then Hybrid.

What’s this role about?

You will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to problem solve within our fast-paced environment efficiently, you will work with your team to provide market-leading technical support.

Growth is important to us, your role will include being mentored by seniors to develop the skills necessary to progress from First Responder to a 1st line engineer and then to 2nd line. We will also provide support and assistance in obtaining professional certifications.

What will I get up to day to day?

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. This role primarily involves providing telephone support, as well as assisting with IT issues via remote desktop services.

Shift Pattern:

Monday to Friday, 8-hour shift between 7 a.m. and 7 p.m., 4-week rolling pattern. Once in four weeks, you will work a weekend and get days off in lieu of the following week.

What experience do I need?

Have a passion for IT and have a desire to progress into a career within IT Support. You will ideally have some experience either providing basic IT support or having a degree/certification within IT. However, this isn't necessary for the right person, as having a customer-first attitude and a passion for IT will be key.

Being able to commute to our Crawley offices is a necessity as the first 6 months will be full-time office based, then moving to 3 days at home, 2 days in the office.

Your everyday focus will include:

Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
Windows 10/11.
Office 365.
Microsoft Office.
Printers and Scanners.
Various customer applications.
Using our PSA platform to log and respond to support tickets.
Identifying and escalating higher-level issues to a senior engineer.
Being a people person, delivering support in a friendly and positive manner.
Great communication skills, both verbally and in writing will be expected.

Quick apply

Refine Your Search

first response engineer service jobs in midhurst, wsx

First Response Engineer - Service Desk - MSP

Seasonal EMC Test Technician

IT Support Engineer

Senior HSSE Manager

Senior Systems Support Analyst Team Leader

Assistant Engineer

Parts Specialist

Site Services Engineer - Multi-Skilled

Software Engineer

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