Customer advocate Work, Jobs in Milton Keynes, Bkm (with Salaries)

Customer Service Advisor
Allica Bank —Milton Keynes
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
Client Services Coordinator - Temporary
Ingram Content Group —Bradwell
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Free parking
- Sick pay
Quick apply
9d
Reception and Customer Service (Placemaker)
Places for People —Newport Pagnell
- £23,160.93 a year
- Sales
- Customer service
- Teaching
- Employee discount
9d
Customer Service Advocate Dispatcher
Leica Microsystems —Milton Keynes
- Full-time
- Salesforce
- IT
- In-person
Application Support Analyst
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Free parking
- Life insurance
Lifeguard
Places for People —Newport Pagnell
- £13.45 an hour
- Part-time
- Employee discount
12d
Head of Professional Services
Kinetic Software —Milton Keynes
- Hybrid work
- Sales
- Presentation skills
- Continuous improvement
- Employee assistance programme
- Employee discount
11d
Sales Assistant
Smiggle —Aylesbury
- 8 hour shift
- Sales
- Communication skills
- Store discount
- Annual leave
11d
Landscaper
Places for People —Milton Keynes
- £28,072.86 a year
- Overtime
- Communication skills
- Annual leave
- Employee discount
12d
Duty Manager
Places for People —Wellingborough
- £30,160 a year
- Weekend availability
- Customer service
- IT
- Leadership
- Employee discount
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
Joiner
Places for People —Milton Keynes
- £37,708.84 a year
- Overtime
- Annual leave
- Employee discount
Customer Representative - Aylesbury
Nationwide Building Society —Aylesbury
- From £26,500 a year
- Full-time
- Customer service
- Banking
3d
Member Journey Host
Virgin Active —Northampton
- £27,205.36 a year
- Full-time
- Hospitality
- Communication skills
- Annual leave
- Employee discount
1d
Service Desk Support Agent - French Speaking
nLighten —Milton Keynes
- Microsoft Outlook
- Customer service
- Salesforce
Quick apply
Client Development Director
BCD Travel —Milton Keynes
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Sick pay
11d
Field Service Engineer
Zipwater —Milton Keynes
- Overtime
- Customer service
- Driving
- Annual leave
- Flexible schedule
Quick apply
Assistant Lounge Manager
No1 Lounges Ltd —Luton Airport
- £34,500 a year
- Full-time
- Management
- Customer service
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
Supported Living Scheme Manager – Mental Health
Bedfordshire Supported Housing Ltd —Dunstable
- £33,150 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Referral programme
10d
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Milton Keynes
- Full-time
- Sales
- ERP systems
- IT
Quick apply
12d

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customer advocate jobs near milton keynes, bkm

Customer Service Advisor

Allica Bank -
Milton Keynes

Apply Now

Job details

Full-time
£25,000 - £27,000 a year

Benefits

Company pension
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Customer service
Financial services
Banking

Full job description

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Department Description

Due to continued growth, internal promotions and an ongoing need to support our expanding customer base, we’re excited to be hiring Customer Service Advisors.

Operations in banking like in every other firm is established to carry out all the day-to-day transactions of the business. The Operations function within Allica has wide-ranging responsibilities supporting the customers of all product lines (Commercial Mortgages, Asset Finance, Deposits and Payment Account with aligned card activity), alongside our own internal stakeholders.

We are particularly focused on the following, ensuring that the bank adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times:

Slick digital account opening, and in life servicing.
Customer contact via telephony, email and in-app communications.
Payment and reconciliation activity.
Treasury operations.
Customer due diligence through Know Your Customer, Know Your Business.
Lending pipeline management.
Quality assurance and control.
Issue resolution.
Effective record keeping and data management.
Support of all change initiatives.

Role Description

The Customer Service Advisor will be responsible for 1st line customer service support for the Bank’s Retail and SME customers via Chat (Online) and Telephony, together with Back Office activities to support the smooth running of the function.

They will be the focal point for customers – delivering exceptional service whilst living our values and speaking a language our customers will understand and understanding the business and banking challenges our customers face.

Principal Accountabilities

To field inbound communications from customers – either over voice, chat or social media – to action their requests, resolve their issues and manage complaints through to resolution.
You’ll be responsible for case management, and this may include outbound customer communications, payments and letter writing.
Some of the key exceptions you’ll be dealing with will include KYC, complaints, vulnerable customers, deceased/power of attorney cases and SME customers who might have complex needs.
To proactively identify areas for process improvement and to seek new and innovative ways to better serve the customer.
To live and breathe the Bank’s values, representing the Bank to customers and speaking to customers in a way that resonates.
To support other teams as appropriate, where customer communication or engagement is required.

Personal Attributes & Experience

Strong customer service experience, having worked in customer facing and or telephone service roles.
Experience using core banking systems and familiar with the use and application of social media as a form of interaction.
Experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution.
Experience of core processes (e.g. account opening, servicing and closing, payments processing, complaint handling, KYC case referrals, general enquiry management).
Experience in working with workflow / task management tools.
Knowledge of financial services rules and guidelines.
Excellent oral and written skills as they will be constantly communicating with customers.
Enthusiastic and articulate, whilst being motivated by a need to help people.
A problem solver and can create positive customer outcomes in diverse situations.
Conform to our ethical standards and conduct.
Perform administrative tasks related to the customer interaction.
Deliver outstanding customer service as measured through customer satisfaction KPIs.
Manage and monitor service providers for customer quality.
Drive customer service innovation and continuous improvement of process to deliver better customer outcomes.
Act as an ambassador/advocate for Customer within the Bank.
Adhere to quality control requirements and ensure compliance with policy.

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

Full onboarding support and continued development opportunities
Options for flexible working
Regular social activities
Pension contributions
Discretionary bonus scheme
Private health cover
Life assurance
Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Compensation Range: £25K - £27K

Apply Now

Refine Your Search

customer advocate jobs in milton keynes, bkm

Customer Service Advisor

Client Services Coordinator - Temporary

Reception and Customer Service (Placemaker)

Customer Service Advocate Dispatcher

Application Support Analyst

Lifeguard

Head of Professional Services

Sales Assistant

Landscaper

Duty Manager

Technical Support Team Lead

Joiner

Customer Representative - Aylesbury

Member Journey Host

Service Desk Support Agent - French Speaking

Client Development Director

Field Service Engineer

Assistant Lounge Manager

Supported Living Scheme Manager – Mental Health

Account Manager

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