Customer service advisor property claims Work, Jobs in Milton Keynes, Bkm (with Salaries)

Customer Service Advisor - Property Claims
Crawford —Milton Keynes
- From £24,479 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
- Employee stock purchase plan
Quick apply
6d

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Customer Service Advisor - Property Claims
Crawford —Milton Keynes
We are looking for a proactive and customer-focused *Property Claims Coordinator* to be the first point of contact for customers reporting property-related…
From £24,479 a year
Quick apply
6d
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Customer Service Advisor - Property Claims

Crawford -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
From £24,479 a year
6 days ago

Benefits

Casual dress
Employee stock purchase plan
On-site gym

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Computer literacy
Stakeholder liaison
GCSE
Insurance claims handling experience
Appointment booking and call handling
Organisational skills
Computer skills
Customer interaction
Clerical experience
Outbound calling
Communication skills
Certificate in Insurance

Full job description

Overview

We are looking for a proactive and customer-focused Property Claims Coordinator to be the first point of contact for customers reporting property-related claims. This role goes beyond traditional FNOL handling – you will take ownership of the initial customer journey, gathering key information, assessing requirements, and coordinating appointments to ensure a smooth and efficient claims process.

You will play a vital role in delivering outstanding customer service, guiding policyholders through the early stages of their claim while working closely with suppliers and loss adjusters.

This is a full-time role (35 hours per week) with a hybrid working pattern (split between office and home).

Key Responsibilities

Act as the first point of contact for customers reporting a claim
Make outbound and inbound calls to gather detailed information on property damage/loss
Ask relevant and structured questions to assess the situation and identify customer needs
Arrange and coordinate appointments with suppliers and loss adjusters
Provide clear guidance and reassurance to customers, ensuring a positive experience
Manage diaries and schedules to ensure efficient allocation of appointments
Ensure all required documentation and information is captured ahead of inspections
Keep customers and all relevant parties updated throughout the booking process
Work to agreed service level agreements (SLAs) and quality standards
Build strong working relationships with internal teams and external partners
Proactively manage tasks and follow-ups to ensure service excellence

Skills & Experience

Strong customer service experience (essential), ideally within a contact centre or claims environment
Confident and professional telephone manner, with the ability to build rapport quickly
Excellent communication skills, both verbal and written
Good level of organisation and attention to detail
Ability to manage multiple tasks and work in a fast-paced environment
Comfortable using systems and confident with general PC skills
Ability to work both independently and as part of a team
A proactive approach with good problem-solving skills

Desirable (but not essential)

Experience in insurance, claims handling, or FNOL
Knowledge of property/buildings or repairs

Pay: From £24,479.00 per year

Benefits:

Casual dress
Employee stock purchase plan
On-site gym

Work Location: In person

Quick apply

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Customer Service Advisor - Property Claims

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