Help desk engineer Work, Jobs in Molesworth, Cam (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
Service Support Specialist
M Group —Saint Ives
- Rotating shift
- Communication skills
- Annual leave
- Employee assistance programme
Quality Engineer
Morgan Advanced Materials —Corby
- Full-time
- Continuous improvement
- Quality control
Service Support Specialist (3 Month fixed term contract)
M Group —Saint Ives
- Rotating shift
- Communication skills
- Annual leave
- Employee assistance programme
IT Solutions Presales Engineer
HBP Group —Peterborough
- £43,000 - £48,000 a year
- Full-time
- Azure
- Customer service
- Presentation skills
Quick apply
IT Technician
GXO Logistics —Northampton
- £29,050 a year
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
Unpack Operative – Inputs (PM Shift)
Morgan Advanced Materials —Corby
- Full-time
- Warehouse experience
6d
Geotechnical Engineer
Royal HaskoningDHV —Peterborough
- Part-time
- Engineering
- Master's degree
- Bachelor's degree
Air Conditioning Engineer
Thermatic Group —Northampton
- Overtime
- Remote
- Training & development
- Employee assistance programme
- Referral programme
Quick apply

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Trainee Field Engineer
Weltech International Limited —Saint Ives
A full UK driving licence will eventually be required, although we can discuss the requirements for applicants who are currently learning to drive.
£26,000 - £28,000 a year
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14d
2nd Line / Second Line Service Desk Engineer
ECS Computers Ltd —King's Lynn
This is a hands-on support role focused on resolving tickets escalated from our Tier 1 engineers, carrying out PC, laptop and equipment installations, and…
£30,500 - £36,200 a year
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help desk engineer jobs near molesworth, cam

Help Desk Engineer

PCS Business Systems -
Kettering

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Job details

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
MCP
Incident queue management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Time management
Help desk
Information Technology

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

Have previous Managed Service Provider experience.
Preferable to have a relevant degree or similar vocational qualification (IT).
Required to work on a shift rota.
MCP Certified, but not essential.
Minimum of two years’ technical experience in an IT support environment.
Proficiency working knowledge and experience of a Microsoft environment.
Respond quickly, under pressure to a fluid and evolving problem.
Ability to switch from one task to another quickly and efficiently.
Able to work on fast moving, challenging and unique business problems.
Resilient and resourceful able to manage your own workload
Excellent time management skills and the ability to meet deadlines.

Competitive salary
Monthly ServiceDesk Award Bonus
Positive Feedback Bonus
Exam Bonuses
23 days holiday entitlement plus Bank Holidays
Training and development opportunities
Casual work attire
Remote working available

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At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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help desk engineer jobs in molesworth, cam

Help Desk Engineer

Service Desk Co-ordinator

Service Support Specialist

Quality Engineer

Service Support Specialist (3 Month fixed term contract)

IT Solutions Presales Engineer

IT Technician

Unpack Operative – Inputs (PM Shift)

Geotechnical Engineer

Air Conditioning Engineer

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Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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