At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
The post holder will provide high quality patient care through dedicated administrative and clerical support to medical and midwifery staff at ward level as part of a multi-disciplinary team.
The post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from admission to treatment &/or discharge, ensuring the best use of resources.
The post holder will ensure high levels of patient care by being an accessible, customer focused and knowledgeable point of contact. Ward Clerks will display sensitivity and tact when dealing with patients and relatives, prioritising tasks with discretion to organise a varied and changing daily workload.
- To work as part of a clinical team ensuring that patients are admitted efficiently and th at investigative treatments, diagnostic procedures and operations take place within national guidelines and in accordance with the trust policy.
- Provide general reception duties for patients. Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate.
- To accurately record patient activity on iClip, Badgernet and keep all relevant clinical systems and ward diaries up to date, as a permanent record of ward admissions.
- Facilitate discharge processes, including distributing correspondence and liaising with relatives, carers and other involved agencies as agreed with the Ward Manager and/or Discharge Coordinator(s) to ensure integrated approach to patient care.
- Monitor and request stationery in line with local procedures. To order equipment as necessary with a valid SBS/NHS supply login
- Contribute to quality and cost improvement to improve services.
- Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
- To undertake additional administrative tasks and responsibilities as required.
- Ensure security and safety is maintained at all times by monitoring visitors and relatives in and out of the ward environment
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [email protected]
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
