Customer Service Advisor – Full-Time Temporary Contract
Pay: £13.01 per hour
Contract: Full-time, 4-month temporary contract with opportunity to become permanent
Location: Telford
Work Location: In person
About Us
Donald Russell is a premium fine food and meat brand, renowned for providing exceptional-quality products and outstanding service to customers across the UK.
We are passionate about delivering an excellent customer experience and pride ourselves on providing a friendly, knowledgeable and professional service at every stage of the customer journey.
The Role
We are looking for enthusiastic and customer-focused individuals to join our well-established Customer Service team on a full-time, four-month temporary contract.
This role offers the opportunity to become a permanent position for individuals who demonstrate strong performance, reliability and a commitment to delivering excellent customer service.
Working within a busy and supportive environment, you will be responsible for assisting customers across a range of channels, helping with orders, answering enquiries and resolving issues efficiently and professionally.
Full training will be provided to ensure you have the knowledge and confidence needed to deliver the high standard of service our customers expect.
Key Responsibilities
- Handling inbound and outbound customer calls regarding orders and enquiries
- Responding to customer queries through our customer service ticketing system
- Processing telephone and mail orders accurately
- Assisting customers with product, order and delivery enquiries
- Managing and resolving customer complaints professionally and efficiently
- Updating customer records with accuracy and attention to detail
- Working with internal teams to resolve customer queries
- Escalating complex or sensitive enquiries when required
- Ensuring customers receive a consistently high standard of service
What We’re Looking For
- Excellent written and verbal communication skills
- A professional, friendly and confident telephone manner
- A genuine passion for delivering excellent customer service
- Ability to remain calm, positive and professional under pressure
- Previous experience within customer service, administration or a call centre environment is preferred
- Good Microsoft Office and data-entry skills
- Strong organisational skills and attention to detail
- Ability to work effectively both independently and as part of a team
- A proactive approach to resolving customer queries and problems
Contract Details
- Full-time position
- Four-month temporary contract
- Opportunity to become permanent following the temporary contract
- Hourly Rate: £13.01 per hour
- Overtime opportunities
- Staff discount
- Full training provided
Benefits
- Employee discount
- Free on-site parking
- Opportunity for a permanent position
- Supportive team environment
- Full training and ongoing support
Schedule
- Monday to Friday
- Weekend availability may be required
- Full-time hours
Requirements
- Experience: 1 year in customer service preferred
- Ability to commute or relocate to Telford before starting is preferred
How to Apply
If you are passionate about providing excellent customer service and would like the opportunity to build a longer-term career with Donald Russell, we would love to hear from you.
Please send your CV to [email protected]
Job Types: Full-time, Temporary
Contract Length: 4 months, with opportunity to become permanent
Work Location: In person
Pay: £13.01 per hour
Expected hours: 40.0 per week
Benefits:
- Free parking
- On-site parking
Work Location: In person
