Operations manager Work, Jobs in Mortimer Common, Ham (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee discount
Head of Operations
Venta Global —Hook
- Full-time
- Budgeting
- Employee discount
Quick apply
Operations Manager - Property Services
SNG (Sovereign Network Group) —Greenham
- £52,000 - £61,000 a year
- Full-time
3d
Operations Manager
impact Food Group —Reading
- Full-time
- Travel
- Human resources
- Recruiting
- Annual leave
Quick apply
1d
Manor Operations Manager
Foxhills Club & Resort —Chertsey
- Weekend availability
- Inventory control
- Sales
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Operations and Performance Lead
Bradfield Group —Reading
- £40,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Free parking
- Employee assistance programme
5d
Sales Operations Team Leader
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- CRM software
- Sales
- Organisational skills
- Annual leave
Conference & Events Operations Manager
De Vere Wokefield Estate —Reading
- £38,500 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Operations Assurance Lead
Thales —Reading
- Full-time
- Continuous improvement
- Annual leave
- Employee assistance programme
Estate Operations Manager
Stanlake Park —Twyford
- £38,000 - £42,000 a year
- Weekend availability
- Bar
- Computer literacy
- Supervising experience
- Free parking
- Store discount
Quick apply
12d
Factory Manager – Hard Operations
Xtrac —Thatcham
- Microsoft Word
- Engineering
- Analysis skills
23h
Contact Centre Operations Manager
Arvato —Datchet
- £50,000 a year
- Customer service
- Analysis skills
- Leadership
- Free parking
- Annual leave
Operations Manager – Installs
Correct Contract Services Ltd —Andover
- £50,000 - £60,000 a year
- Analysis skills
- Project management
- Team management
Quick apply
Growth Operations Manager - Marketing
Rocksteady Music School —Liphook
- £40,000 - £50,000 a year
- Full-time
- Experience working with children
- School
- Free parking
- Employee discount
Quick apply
Facilities Manager
Unity International LTD —Reading
- £45,000 - £65,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
Quick apply
Operations Manager - Didcot
Eurest —Didcot
- Up to £45,000 a year
- Weekend availability
- Presentation skills
- Continuous improvement
- Contracts
Operations Manager - South
The New World Trading Company —Reading
- Up to £70,000 a year
- Full-time
- Sales
- Continuous improvement
- Recruiting
- Employee discount
Quick apply
8d
Nursery Regional Operations Manager
Storal —Basingstoke
- Up to £60,000 a year
- Monday to Friday
- Mentoring
- Budgeting
- Training & development
- Employee discount
- Sick pay
Quick apply
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Budgeting
- Training & development
Quick apply
Manor Operations Manager
Foxhills —Ottershaw
- Weekend availability
- Inventory control
- Sales
- Hotel
- Free parking
- Employee assistance programme

I want to receive the latest job alerts for operations manager in mortimer common, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Succession planning
Stakeholder collaboration
Stakeholder liaison
Complaint handling
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Team management
Operational strategy development
Change leadership
Leadership
Operations leadership experience
Analytics

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

operations manager jobs in mortimer common, ham

Service Business Operations Manager

Head of Operations

Operations Manager - Property Services

Operations Manager

Manor Operations Manager

Operations and Performance Lead

Sales Operations Team Leader

Conference & Events Operations Manager

Operations Assurance Lead

Estate Operations Manager

Factory Manager – Hard Operations

Contact Centre Operations Manager

Operations Manager – Installs

Growth Operations Manager - Marketing

Facilities Manager

Operations Manager - Didcot

Operations Manager - South

Nursery Regional Operations Manager

Centre Manager - Primrose Lodge

Manor Operations Manager

I want to receive the latest job alerts for operations manager in mortimer common, ham

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected