It support engineer Work, Jobs in Mountsorrel, Lec (with Salaries)

Onsite Desktop Service Engineer
Xeretec Office Systems Ltd —Leicester
- £30,000 a year
- Weekend availability
- Maintenance
- Continuous improvement
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
13h
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
Service Desk Engineer
Potter Clarkson —Nottingham
- Hybrid work
- Computer literacy
- Communication skills
Quick apply
13d
Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Maintenance
- Mentoring
- In-person
Quick apply
Senior Network Support Engineer - Reactive
Node4 —Derby
- Hybrid work
- Employee assistance programme
Quick apply
1st Line IT Support Engineer (MSP) – Remote & Onsite
BubbleIT Solutions Limited —Beeston
- £26,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Travel
- Free parking
- Employee discount
Quick apply
2d
Technical Support Engineer
Microlise —Nottingham
- £30,000 a year
- Communication skills
- Employee assistance programme
14d
Second Line Engineer
Air IT —Sandiacre
- Full-time
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
2d
Powered Access Customer Support Engineer
Nationwide Platforms —Leicester
- £33,000 a year
- Monday to Friday
- Computer literacy
- Computer skills
- Mechanical knowledge
- Employee discount
FDS Installation Engineer
Cyncly —Ashby-De-La-Zouch
- Full-time
- Travel

Other jobs to consider

Find your next job by exploring related positions.

IT Helpdesk Technician
PickEverard —Leicester
Support which maintains Pick Everard's digital platform and the I.T. provision for all members of staff. Private healthcare, life assurance and healthcare cash…
Onsite Desktop Service Engineer
Xeretec Office Systems Ltd —Leicester
Liaise with hardware vendors to ensure all hardware escalations are handled in a quick and efficient manner. Manage queries and escalations from IT within XSM /…
£30,000 a year
Quick apply
13h

I want to receive the latest job alerts for it support engineer in mountsorrel, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Onsite Desktop Service Engineer

Xeretec Office Systems Ltd -
Leicester

Quick apply

Job details

Permanent | Full-time
£30,000 a year
13 hours ago

Benefits

Health & wellbeing programme
Company pension
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Reactive maintenance implementation
Hardware repair
Equipment repair
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Maintenance
Internal department liaison
Continuous improvement
Computer hardware
Planned Preventative Maintenance (PPM) implementation
ServiceNow
Customer support
Planned maintenance
Routine servicing
Help desk

Full job description

Job Overview

To liaise, coordinate and facilitate between Xeretec / Landscape and the nominated client stakeholders and end users to deliver the required levels of service delivery. To repair and maintain Xeretec / Landscape provided equipment and solutions.

Full time, 37.5 hours per week, 5 days per week to include weekend , although flexibility may be required.

Responsibilities

· To complete onsite servicing of all Xeretec / Landscape print equipment.

· To complete pro active servicing to ensure end to end customer satisfaction.

· Liaise with hardware vendors to ensure all hardware escalations are handled in a quick and efficient manner.

· Manage smooth implementation of new printer hardware with client end users and IT Team

· Achieve agreed Service Levels on device uptime throughout life time of contract

· Monitor and manage the Print management software system to maximise efficiencies

· To ensure end user satisfaction of printing solution

To follow Service Management processes

· Repair and maintain onsite print equipment ensuring preventive maintenance schedules are kept and achieve an excellent level of device reliability and availability.

· Act as Helpdesk incident queue owner for any print related issues

· Escalate any hardware or solution related issues as required and in a timely fashion

· Training and support of end users

· Maintain full responsibility of the XSM / Service Now incident management queues.

· Liaise with client IT and Xeretec ORR to ensure service continuity.

· Make improvement recommendations for device and service optimisations.

· Manage queries and escalations from IT within XSM / Service Now.

· Support and liaise with all Xeretec personnel working with client, including billing, Help desk and logistics

· Implement and manage escalation process.

· Ensure onsite device issue resolution is at a set level and meets contractual targets

· Continuous improvement programme and sharing of best practice within the Xeretec network

o Keep all key stake holders from both organizations updated with any issue management.

o Work with each department and office to help shape the printing service.
Experience

Join us as an Onsite Desktop Service Engineer if you’re passionate about delivering top-tier IT support in a fast-paced environment! Your technical expertise combined with your energetic approach will make a real difference in ensuring our technology and customer service runs smoothly so our team can focus on what they do best—innovating and excelling every day!

Pay: £30,000.00 per year

Benefits:

Company pension
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Life insurance

Work Location: In person

Quick apply

Refine Your Search

it support engineer jobs in mountsorrel, lec

Onsite Desktop Service Engineer

Support Engineer 2nd Line

Service Desk Engineer

Senior IT Support Engineer

Senior Network Support Engineer - Reactive

1st Line IT Support Engineer (MSP) – Remote & Onsite

Technical Support Engineer

Second Line Engineer

Powered Access Customer Support Engineer

FDS Installation Engineer

Other jobs to consider

I want to receive the latest job alerts for it support engineer in mountsorrel, lec

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected