The Company
We imagine, launch, and run our own brands. From idea to market-ready, we focus on creating products that serve a real purpose. Our team handles everything in-house from initial concept research and prototyping to branding, packaging, and supplier coordination. Every product we launch is designed for durability, functionality, and scalability.
With a data-driven approach, we refine listings, run performance advertising, and track every metric to maximise visibility, conversion, and brand growth. Our logistics operations are built for speed, accuracy, and control. We coordinate warehousing, packaging, and delivery across multiple platforms to ensure fast, reliable service.
Job Summary
Overseeing and leading the company’s day-to-day operational functions to ensure smooth, efficient, and cost-effective processes across warehousing, high-volume distribution, inventory, and customer service. You play a key role in maintaining the company’s distribution standards, working collaboratively with internal teams, external partners, and distribution service providers.
Operational excellence, strong organisational ability, and a hands-on approach will guide your daily activities, supporting the company’s strategic goals through structured workflow management. Ensuring that stock throughput is optimised, customers are supported, and health and safety practices are maintained.
You will work across the full distribution cycle, from stock intake to outbound fulfilment, contributing directly to customer satisfaction, stock integrity, warehouse floor management and overall business efficiency.
Key Skills and Qualifications
- Strong background in e-commerce fulfilment, warehouse distribution, and inventory control
- Ability to organise daily picking/packing workflows and make practical decisions under pressure
- Proficient in using warehouse management systems (WMS) and courier portals
- Excellent organisational skills with a focus on process efficiency and distribution speed
- Clear and effective communication skills for coordinating with the wider operations team and distribution partners
- Physically fit and willing to undertake occasional manual warehouse work alongside the team
- Forklift licence (preferred)
Responsibilities
Inventory & Stock Management
- Oversee stock intake and distribution processes, maintaining clear records and reconciliation
- Coordinate and monitor Amazon FBA inventory, shipments and stock planning
- Maintain inbound freight operations, including booking, tracking and compliance
- Work closely with the product and sales teams to forecast demand and avoid stockouts or overstock
Warehouse & Distribution Operations
- Manage the day-to-day running of the warehouse floor, ensuring timely distribution and order fulfilment
- Implement and maintain efficient systems for stock handling, space management and distribution workflow
- Lead and manage the warehouse team, providing direction, support and performance oversight
- Undertake occasional manual warehouse work alongside the team to support peak periods, inventory counts, or staff shortages
- Coordinate with couriers and distribution partners to ensure timely, and competitive, order dispatch
Customer Service
- Manage and lead the Customer Service department, ensuring the team delivers timely, professional and high-quality communication regarding orders and deliveries
- Monitor service standards and performance metrics across all channels, identifying areas for improvement
- Handle complex escalations and step in to manage day-to-day support operations directly during peak periods or staff shortages
- Review support data and trends to recommend and implement strategic process enhancements
Housekeeping & Compliance
- Ensure health and safety standards are met across warehouse and distribution areas
- Maintain a clean, safe and organised working environment, in line with company policy
- Conduct regular checks and reviews of facilities, equipment and procedures
- Stay up to date with operational compliance requirements, including training where necessary
Job Details
- Job Type: Full-time, Permanent
- Working Hours: 830-1730, Monday-Friday
- Location: In person
Experience and Requirements
- Warehouse experience: 3 years (Required)
- E-commerce fulfilment experience: 1 year (Preferred)
- Stacker truck license: Preferred
- Linnworks software experience: Preferred
- Language: English (Required)
- Work authorisation: United Kingdom (Required)
Pay: From £36,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking
Experience:
- Warehouse: 3 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
