It engineer Work, Jobs in New Duston, Nth (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Technical Helpdesk Engineer
MSX International —Daventry
- £42,500 a year
- Full-time
- Hybrid work
- Computer literacy
- Data entry
- Communication skills
- Annual leave
Quick apply
10h
Tech Support/System Engineer
Fronius —Milton Keynes
- Full-time
- Microsoft Word
- English
- Travel
- Free parking
- Annual leave

More jobs to discover

Find similar jobs that you might be interested in.

Technical Helpdesk Engineer
MSX International —Daventry
Deal with and respond to telephone calls and emails. Our ideal Technical Helpdesk Engineer will have a minimum of over 2 years’ technical experience to Senior…
£42,500 a year
Quick apply
10h
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
Ensure customers and Bechtle equipment/goods are installed to appropriate standards and industry best practice. Provide 3rd line technical support to customers.
£45,000 - £55,000 a year
Quick apply
8d

I want to receive the latest job alerts for it engineer in new duston, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it engineer jobs near new duston, nth

Helpdesk Engineer jobs in London

Helpdesk Engineer jobs in Frankley B32

Helpdesk Engineer jobs in West Midlands Region

Helpdesk Engineer jobs in Hampton In Arden

Internship Software Engineer jobs in London

Technical Support Specialist jobs in Castleford

It Support Visa Sponsorship Jobs jobs in London

Technical Support Specialist jobs in Oxford

Technical Support Specialist jobs in Bristol

Technical Support Specialist jobs in Redditch

It Support jobs in Nottingham

Help Desk Engineer

PCS Business Systems -
Kettering

Apply Now

Job details

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
MCP
Incident queue management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Time management
Help desk
Information Technology

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

Have previous Managed Service Provider experience.
Preferable to have a relevant degree or similar vocational qualification (IT).
Required to work on a shift rota.
MCP Certified, but not essential.
Minimum of two years’ technical experience in an IT support environment.
Proficiency working knowledge and experience of a Microsoft environment.
Respond quickly, under pressure to a fluid and evolving problem.
Ability to switch from one task to another quickly and efficiently.
Able to work on fast moving, challenging and unique business problems.
Resilient and resourceful able to manage your own workload
Excellent time management skills and the ability to meet deadlines.

Competitive salary
Monthly ServiceDesk Award Bonus
Positive Feedback Bonus
Exam Bonuses
23 days holiday entitlement plus Bank Holidays
Training and development opportunities
Casual work attire
Remote working available

APPLY NOW

At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

Name

Email Address

Phone Number

Tell us about yourself:

Submit

Apply Now

Refine Your Search

it engineer jobs in new duston, nth

Help Desk Engineer

Technical Helpdesk Engineer

Tech Support/System Engineer

More jobs to discover

I want to receive the latest job alerts for it engineer in new duston, nth

Explore jobs in more locations

APPLY NOW

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

Jobseeker tools

Employer Tools

Browse

Stay Connected