Trading standards officer Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Senior Fair Trading Officer
Gateshead Council —Gateshead
- £36,363 - £39,152 a year
- Full-time
- Hybrid work
- Management
- No degree
- Conflict management
- Annual leave
- Employee discount
13d
DD Defra Major Projects Portfolio and Project Delivery
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £86,000 - £117,800 a year
- Full-time
- Management
- Presentation skills
- Travel
- Annual leave
- Sick pay
9d

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Senior Fair Trading Officer
Gateshead Council —Gateshead
A full UK driving licence. Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme…
£36,363 - £39,152 a year
13d
Trading Assistant
Sainsbury's —Whitley Bay
Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.
£13.23 an hour
8h

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Senior Fair Trading Officer

Gateshead Council -
Gateshead

Apply Now

Job details

Full-time
£36,363 - £39,152 a year
13 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee discount
Flexible schedule
Car scheme

Qualifications

Driving Licence
Management
Law
Complaint handling
Performance management
Conflict management

Full job description

Who we are & what we stand for

Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might be the perfect match.

We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time.

We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.

At Gateshead Council you’d be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we’re confident that it isn’t just the salary that attracts our staff.

The Role

The Senior Fair Trading Officer is responsible for the management and operation of a small fair trading team. The remit of the team involves the receipt of complaints relating to civil law matters and the provision of advice and assistance to stakeholders in the Gateshead area relating to these complaints.

You will work with businesses on behalf of Gateshead residents to ensure that their consumer rights are protected by providing professional civil advice. The role often involves mediation between parties to ensure an outcome which is acceptable to all parties involved.

The key aspects of this role are-

To advise and assist members of the public with consumer complaints regarding goods or services they have purchased
To advise businesses in Gateshead as to their legal obligations under consumer legislation and other law
To manage staff to ensure optimum performance. Consequently, to allocate complaints to ensure a manageable workload
To have one to one meetings with staff to discuss any questions relating to their caseload. To also ensure knowledge is kept up to date and to provide guidance to ensure this is achieved
To intervene in disputes between traders and consumers to affect an amicable resolution, often through a process of mediation
Where required, to assist consumers in taking legal action in County Court to enforce their legal rights. Equally, to assist consumers in other adjudicative processes such as those provided by the Financial Ombudsman, Furniture Ombudsman, ABTA etc
To seek to educate the public as to their rights and obligations under civil consumer law
To keep up to date on all developments in the field of consumer law both legislative, regulatory, case law and any changes in interpretation to said law
To maintain records on the number of complaints taken on every month and the amount of redress achieved through our intervention

What You’ll Need to Succeed

Essential Criteria-

Previous experience of civil law relating to the sale of goods and services
A degree, or equivalent qualification, in Law
Management experience, although training could be provided for an appropriately qualified candidate
Mediation skills
Knowledge of the Trading Standards remit and of consumer protection law
A full UK driving licence

What’s in it for you

Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
Outstanding Pension Scheme: We don’t just offer a great salary we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
Hybrid & Flexible Working: We support a healthy work-life balance with flexible and hybrid working options.
Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions a cost-effective, environmentally friendly way to drive (after 12 months service).
Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).

Our commitment to you

We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

How to apply

You can apply online using the apply now button below. Within the form, you’ll be asked for details about you, your career history, skills, experiences and qualifications.

We advise you to be as detailed and specific as possible, paying particular attention to any of the above which are relevant to the role to which you are applying.

If you have any questions about your application, please don’t hesitate to reach out to our recruitment team via [email protected]

Please note: As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role. However, in high-volume recruitment situations, it may not always be practicable to interview every eligible candidate. In such cases, we may need to prioritise those who best meet the essential criteria, based on the information provided in the application.

Additionally, the Council reserves the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.

Apply Now

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trading standards officer jobs in newcastle upon tyne, eng

Senior Fair Trading Officer

DD Defra Major Projects Portfolio and Project Delivery

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