Customer experience representative (evenings and weekends) Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Customer Experience Representative (Evenings and Weekends)
Pink Boutique —Newcastle upon Tyne
- £25,780 - £30,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Store discount
Quick apply
4d
Customer Service Representative
William Hill —Newcastle upon Tyne
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
12d
Food Service Auditor, Newcastle (Independent Contractor)
NSF International —Newcastle upon Tyne
- Weekend availability
- Hospitality
- Travel
- Communication skills
- Flexible schedule
Caterer
Percy Park RFC —North Shields
- £13.50 - £15.00 an hour
- Part-time
- Bar
- Customer service
- Supervising experience
Quick apply
3d
Venue Presentation Manager - Sunderland
CleanEvent Services Ltd —Sunderland
- £36,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Store discount
- Employee discount
Quick apply
7d
Clubhouse Manager
Percy Park RFC —North Shields
- £28,000 - £33,000 a year
- Weekend availability
- Bar
- Management
- Supervising experience
- Free parking
- Relocation assistance
Quick apply
3d
Graduate Level - Territory Manager, Dental Industry (Newcastle & Surrounding area)
Haleon —Newcastle upon Tyne
- £31,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
3d

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Customer Experience Representative (Evenings and Weekends)

Pink Boutique -
Newcastle upon Tyne

Quick apply

Job details

Permanent | Full-time
£25,780 - £30,000 a year
4 days ago

Benefits

Free parking
Store discount
Company pension
Company events
Employee assistance programme
Employee discount
On-site parking

Qualifications

Live chat
Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Returns processing
GCSE
Upselling
Customer interaction
Sales and customer service experience
Communication skills
Add-on sales

Full job description

We are seeking an enthusiastic and dedicated Customer Experience Representative to support our Customer Experience Department in providing world class service and sales to our customer base on a full time basis, primarily at evenings and weekends.

This opportunity is operating three distinct and vibrant brands, Rowen, Pink Boutique & Dressmezee, who are leading players in e-commerce & retail within the North East. We specialise in providing fashion and luxury homewares to our customers and are committed to quality, innovation, and customer satisfaction.

If you are a positive, problem-solving, high-energy individual who is passionate about delivering an exceptional customer experience and thrives in a fast-paced, sales-driven environment, we would love to hear from you!

Key accountabilities as Customer Experience Representative are:

Handling customer service enquiries via telephone, email, live chat, and social media.
Identifying sales opportunities and proactively upselling products based on customer needs.
Processing orders, returns, and exchanges efficiently while promoting alternative products where appropriate.
Handling phone calls professionally and routing callers to the appropriate party.
Maintaining polite and professional communication across all customer channels.
Providing feedback to relevant departments on customer comments and improvement suggestions.
Following all company processes and procedures to ensure a seamless customer journey.
Maintaining confidentiality regarding customer financial data by keeping sensitive documents private and secure.

The ideal candidate for the Customer Experience Representative role will be:

Impeccable & sincere telephone manner
Have an interest in interior design & fashion
Organised, problem solving and have a responsible attitude
Positive, enthusiastic and self-motivated mindset
Analytical & critical thinker
Excellent written and verbal communication
Be able to work in high pressure environments and prioritise workload

What do we give in return?

Basic salary of £25,780 per annum with an OTE of circa £30,000.
Commission & bonus scheme admission
A fun and fast paced environment for you to learn and grow
Fantastic career prospects and development opportunities
25 days holidays (exclusive of bank holidays) & your Birthday as an extra day off
Company salary sacrifice pension plan
Staff discount at PinkBoutique.co.uk and RowenHomes.com
Childcare Salary Sacrifice Scheme
Grocery Salary Sacrifice Scheme
Employee Assistance Programme
Whole company and team events to celebrate all we do

Job Types: Full-time, Permanent

Pay: £25,780.00-£30,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking
Store discount

Experience:

customer service: 1 year (required)
sales: 1 year (preferred)

Work Location: Hybrid remote in Newcastle upon Tyne NE15

Quick apply

Refine Your Search

customer experience representative (evenings and weekends) jobs in newcastle upon tyne, twr

Customer Experience Representative (Evenings and Weekends)

Customer Service Representative

Food Service Auditor, Newcastle (Independent Contractor)

Caterer

Venue Presentation Manager - Sunderland

Clubhouse Manager

Graduate Level - Territory Manager, Dental Industry (Newcastle & Surrounding area)

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