Professional services 2nd line engineer Work, Jobs in Newdigate, Sry (with Salaries)

First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Professional Services 2nd Line Engineer
Computer Care UK Ltd —Leatherhead
- £36,000 - £44,000 a year
- Weekend availability
- Hybrid work
- SharePoint
- In-person
- Free parking
- Profit sharing
Quick apply
2d
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
IT Engineer
Class Technology Solutions Ltd —Reigate
- £32,000 a year
- Full-time
- Maintenance
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
2d
On Site Support Engineer
SmartestEnergy —Worthing
- £30,000 - £35,000 a year
- Hybrid work
- Continuous improvement
Quick apply
IT 2nd Line Service & Support Engineer
LSEC —London
- £28,701 - £34,106 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
2nd Line Support Analyst
FluidOne —Camberley
- Maintenance
- Mentoring
- Training & development
- Employee assistance programme
NCSC Senior AI Technologist Lead
GCHQ —London
- £68,745 a year
- Presentation skills
- Machine learning
- AI
- Annual leave

I want to receive the latest job alerts for professional services 2nd line engineer in newdigate, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

professional services 2nd line engineer jobs near newdigate, sry

First Response Engineer - Service Desk - MSP

Uptime -
Three Bridges

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
Ticket management
Microsoft Office Suite
Windows
Microsoft Office
Analysis skills
Remote access software
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
Application support
Communication skills
Information Technology

Full job description

Job Description:

First Responder Engineer - Initially office-based (first 6-months) and then Hybrid.

What’s this role about?

You will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to problem solve within our fast-paced environment efficiently, you will work with your team to provide market-leading technical support.

Growth is important to us, your role will include being mentored by seniors to develop the skills necessary to progress from First Responder to a 1st line engineer and then to 2nd line. We will also provide support and assistance in obtaining professional certifications.

What will I get up to day to day?

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. This role primarily involves providing telephone support, as well as assisting with IT issues via remote desktop services.

Shift Pattern:

Monday to Friday, 8-hour shift between 7 a.m. and 7 p.m., 4-week rolling pattern. Once in four weeks, you will work a weekend and get days off in lieu of the following week.

What experience do I need?

Have a passion for IT and have a desire to progress into a career within IT Support. You will ideally have some experience either providing basic IT support or having a degree/certification within IT. However, this isn't necessary for the right person, as having a customer-first attitude and a passion for IT will be key.

Being able to commute to our Crawley offices is a necessity as the first 6 months will be full-time office based, then moving to 3 days at home, 2 days in the office.

Your everyday focus will include:

Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
Windows 10/11.
Office 365.
Microsoft Office.
Printers and Scanners.
Various customer applications.
Using our PSA platform to log and respond to support tickets.
Identifying and escalating higher-level issues to a senior engineer.
Being a people person, delivering support in a friendly and positive manner.
Great communication skills, both verbally and in writing will be expected.

Quick apply

Refine Your Search

professional services 2nd line engineer jobs in newdigate, sry

First Response Engineer - Service Desk - MSP

Professional Services 2nd Line Engineer

First Line Support / Helpdesk Engineer - Hybrid

Trainee IT Support Engineer

IT Engineer

On Site Support Engineer

IT 2nd Line Service & Support Engineer

2nd Line Support Analyst

NCSC Senior AI Technologist Lead

I want to receive the latest job alerts for professional services 2nd line engineer in newdigate, sry

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected