About Keynetics
Keynetics provides secure key management technology used by commercial customers across sectors including security, facilities management, retail, banking and property.
Our SentriGuard system combines a secure key safe, management platform and mobile app to help customers control property access, reduce unnecessary travel, and keep accurate records of who accessed a site and when.
We are a small team, so reliability, accuracy and follow-through matter.
The role
We are looking for a Customer Support & Operations Administrator to support customers and help keep our day-to-day operations running smoothly.
This is an office-based role in Malvern. You will be handling customer calls and emails, updating internal systems, supporting quotations and job information, and helping customers use our products correctly.
This role would suit someone who enjoys customer service, is comfortable using computer systems, and takes pride in getting details right.
It is not a high-volume call-centre sales role, and it is not a travelling field engineer role. There may be occasional customer or site support after training, but the main role is office-based customer support and operations administration.
What you will do
- Answer incoming customer calls and emails professionally
- Provide first-line support for our products and systems; full training provided
- Log calls, updates and actions accurately in internal systems
- Maintain customer, device and job records
- Support scheduling and coordination of installations or maintenance visits
- Prepare and issue basic quotations and customer information
- Follow up open actions so that customer issues do not drift
- Escalate technical or operational issues clearly to the right person
- Work closely with colleagues in operations, customer support and field installation
What we need from you
- Previous experience in customer service, administration, support, retail service, trade counter, helpdesk, scheduling or a similar role
- Confident and professional telephone manner
- Good written communication
- Comfortable using email, online systems, apps and basic spreadsheets
- Strong attention to detail
- Able to follow a process and keep accurate records
- Calm and practical when dealing with customer issues
- Reliable, punctual and willing to work as part of a small team
- Able to work from our Malvern office Monday to Friday
Useful but not essential
- Experience in technical support, service coordination, facilities, security, property, logistics, automotive service or field-service administration
- Full UK driving licence
- Interest in technology, security products or operational systems
What we offer
- £25,000 basic salary
- Up to £1,000 annual performance/retention bonus
- Full product and systems training
- Clear 30/60/90-day training plan
- Support from an experienced operations team
- Varied customer and operations work
- Company pension
- On-site parking
- Travel expenses covered if occasional customer/site support is required
Recruitment process
The process will include a short telephone screen, an interview, and a practical customer-support exercise. The exercise is designed to show how you handle customer information, written communication and attention to detail.
How to apply
Please apply with your CV and a short note explaining why this type of office-based customer support and operations role suits you.
Pay: £25,000.00 per year
Benefits:
Location:
- Malvern WR14 3SZ (preferred)
Work Location: In person
