It helpdesk technician Work, Jobs in Newry, Nir (with Salaries)

IT Helpdesk Technician
McAllister —Newry
- Full-time
- Up to 50% travel
- Customer service
- Maths
Quick apply
IT Support Engineer
elix sourcing solutions —Newry
- £38,000 - £42,000 a year
12d

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IT Support Engineer
elix sourcing solutions —Newry
Managing helpdesk calls and emails. This role would suit an IT Support Engineer or similar who is looking to take on an exciting challenge, managing IT needs…
£38,000 - £42,000 a year
12d
Technical Support Engineer II
Delinea —Belfast
Provide post-sale technical support to customers and partners. 1-2 years of proven relevant professional experience as a technical support agent or its…
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IT Helpdesk Technician

McAllister
Newry

Quick apply

Job details

Full-time

Qualifications

TCP
Driving Licence
Customer service
DHCP
Maths
Virtualisation
IT support
Computer networking
DNS
Computer skills
VMWare
TCP/IP
Communication skills
Active Directory
VPN

Full job description

McAllister, a Vortex Company, is a fast-growing infrastructure leader delivering cutting-edge trenchless technologies and turnkey services. We solve tough challenges in water, sewer, and industrial infrastructure within a fast-paced, safety-first culture.

Role Overview

The IT Helpdesk Technician provides hands on, Tier 2 technical support across the business. You will resolve escalated end user issues, support core infrastructure, and maintain system performance during a period of rapid growth and acquisition.

Key Responsibilities

Tier 2 Support: Provide on-site troubleshooting for hardware, software, access, and connectivity issues.
Service Desk: Log, track, and resolve incidents and service requests within Freshservice.
Identity & Access: Administer user accounts, permissions, and groups via Active Directory and Microsoft 365.
Endpoint & Security: Manage endpoints using RMM tools (NinjaOne preferred) and assist with EDR security.
Network & Infrastructure: Troubleshoot basic networking (DNS, DHCP, TCP/IP, VPN) and support Windows/virtualised servers (Hyper-V, VMware).
Lifecycle Operations: Handle workstation setup, imaging, deployment, patching, and IT onboarding/offboarding.
Project Delivery: Collaborate on infrastructure transitions, office expansions, and user migrations.

Requirements

Experience: 2+ years of hands-on Tier 2 IT support experience.
Technical Stack: Proficiency with Active Directory, Microsoft 365, RMM (NinjaOne), and Freshservice.
Infrastructure: Solid understanding of basic networking and server virtualisation (Hyper-V/VMware).
Core Skills: Strong troubleshooting, communication, and customer service skills with a process-driven mindset.
Mobility: Valid UK driving licence and willingness to travel up to 50%.

Qualifications

GCSEs (or equivalent) in English and Maths
Basic computer and networking knowledge

Vortex Companies, LLC and all of its subsidiaries, considers applicants for all positions without regard to race, color, creed, religion, sex, age, national origin, marital status, status with regard to public assistance, or sexual orientation. All applicants will be considered solely on the basis of their qualifications.

We are a fair chance employer.

Quick apply

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