Job Introduction
Receptionist
Fort Augustus, Scotland
Pay: £14.08 per hour (Travel allowance provided)
Hours: 73.5 hours per week – 10.5hrs per day
Rotation: 3 weeks on / 3 weeks off
Please note: This role is subject to a DBS check, which will be arranged by the company.
Set in the beautiful surroundings of Fort Augustus in the Scottish Highlands, this is a unique opportunity to work in a truly stunning and remote location. Situated at the southwestern tip of Loch Ness in the Great Glen, it is a key village known for its canal locks and scenic Highland setting between Inverness and Fort William.
Role Overview
We are seeking a professional and customer-focused Receptionist to provide an exceptional front-of-house service. As the first point of contact for residents and visitors, you will create a warm, welcoming, and efficient experience from arrival through to departure, ensuring the highest standards are consistently delivered in line with operational and client expectations.
At the heart of the role is a genuine focus on resident experience. You will help create a safe, engaging, and supportive environment where residents feel comfortable, valued, and able to rest and recharge. By building positive, professional relationships and taking a friendly, approachable approach, you will play a key role in shaping a welcoming village atmosphere.
You will guide residents throughout their stay, ensuring a smooth arrival experience and providing clear orientation to the village, while promoting facilities, wellbeing initiatives, and social activities that enhance daily life. With a strong awareness of resident needs, you will listen, respond, and escalate concerns where needed, continually looking for opportunities to improve satisfaction.
Working closely with the wider team, you will support resident engagement activities and village events, contributing to a vibrant and inclusive community. Through your day-to-day interactions and attention to detail, you will act as a proud ambassador for Sodexo’s Remote Living proposition, helping to create a true “home-from-home” experience for every resident.
What you’ll do:
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Provide a professional and welcoming reception service to all visitors, guests, and staff
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Manage check-in/check-out processes, including room allocation and keycard issuing
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Register visitors, issue passes, and notify hosts of arrivals
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Answer calls and handle enquiries in a polite, efficient, and timely manner
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Ensure all guests receive clear information about facilities and services
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Maintain high standards of customer service at all times
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Prepare daily and weekly occupancy and usage forecasts
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Support emergency procedures and act as Emergency Coordinator when required
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Complete reports and documentation accurately and on time
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Maintain compliance with Health & Safety, hygiene, and company procedures
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Report incidents, accidents, near misses, and equipment faults promptly
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Work collaboratively with team members to ensure smooth reception operations
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Attend meetings and training sessions as required
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Support continuous service improvement initiatives
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Carry out additional duties as reasonably requested
What you’ll bring:
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Previous experience in a reception or customer-facing role is desirable
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Strong communication and interpersonal skills, with the ability to engage with people at all levels
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Excellent organisational skills with the ability to multitask under pressure
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Computer literate with attention to detail and accuracy
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Professional, smart, and well-presented at all times
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Friendly, polite, and customer-focused approach
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Self-motivated with a proactive and positive attitude
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Strong team player with the ability to work independently when required
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Flexible approach to working shifts, including early mornings, evenings, and weekends
Desirable
What We Offer
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Competitive rate of pay
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All meals and accommodation provided during your working rotation
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Free on-site facilities, including a fully equipped 24/7 gym and social bar
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Laundry service available
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Structured rotation: 3 weeks on / 3 weeks off
Why Sodexo?
- Wellbeing support and Employee Assistance Programme
- 24/7 virtual GP and retail discounts
- Pension and development opportunities
- Inclusive and supportive workplace
Join Sodexo and be part of something greater.
We are a Disability Confident Leader employer, committed to supporting disabled candidates and creating an inclusive workplace.
Join a team that values you for being you.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
