1st line support Work, Jobs in Northern Ireland (with Salaries)

1st Line IT Support Technician
Switch Business Systems Limited —Derry
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Computer networking
Quick apply
2nd Line Support Consultant
BCN Group —Belfast
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Employee assistance programme
Quick apply
12d
NHSCT Community Support Worker Band 4
Health and Social Care Trust —Coleraine
- £27,485 - £30,162 a year
6d
Customer Support Operator
Mitie —Lurgan
- £13.45 an hour
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
BHSCT - Band 7 - Estates Business Support Manager (Property)
Health and Social Care Trust —Belfast
- £47,810 - £54,710 a year
12d
RQIA Administrative Support Staff Band 3
Health and Social Care Trust —Belfast
- £24,937 - £26,598 a year
5d
BHSCT Admin Support Officer Band 4
Health and Social Care Trust —Belfast
- £27,485 - £30,162 a year
3d
BHSCT_Band 4 Support Sleep Physiologist Band 4
Health and Social Care Trust —Belfast
- £27,485 - £30,162 a year
- Hospital
SHSCT_Breast Oncology Support Worker Band 4
Health and Social Care Trust —Craigavon
- £27,485 - £30,162 a year
- Temporary
5d
BHSCT_Band 3 Community Support Worker
Health and Social Care Trust —Belfast
- £24,937 - £26,598 a year
- Temporary
3d
Service Desk Agent
Fujitsu —Belfast
- 12 hour shift
- Customer service
- Communication skills
19h
Systems, Networks and Security Administrator
Angoka —Belfast
- Full-time
- Azure
- Computer Science
- Microsoft Office
SHSCT_Admin and Clerical Support Officer_Band 3
Health and Social Care Trust —Craigavon
- £24,937 - £26,598 a year
16h
Manager | 39hrs per week | Dunmisk - West Belfast
Praxis Care —Belfast
- £36,727.08 - £40,539.72 a year
- Full-time
- Nursing
- Management
- Driving
- Annual leave
- Employee discount
Quick apply
12d
SEHSCT_Adult Support Worker Learning Disability_Band 3
Health and Social Care Trust —Ards
- £24,937 - £26,598 a year
- Temporary
16h
Team Leader | Part TIme, Full Time and Relief | Castle Lane, Lurgan
Praxis Care —Lurgan
- From £27,986.40 a year
- Full-time
- Nursing
- Driving
- Psychology
- Annual leave
- Employee discount
Quick apply
10d
Contract Team Operations Manager
TLT —Belfast
- Full-time
- Team management
- Leadership
Service Delivery Manager
National Crime Agency —Belfast
- £25 an hour
- Full-time
- Hybrid work
- Presentation skills
- IT
- In-person
- Annual leave
4d
Forest School Instructor
Blackburn with Darwen Council —Eden
- £24,768 - £28,091 a year
- Weekend availability
- School
- Free parking
- Employee assistance programme
Business Risk Senior Analyst - AVP
Citi —Belfast
- Full-time
- Sales
- Education
- AI

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1st line support jobs near northern ireland

1st Line IT Support Technician

Switch Business Systems Limited
Derry

Quick apply

Job details

Permanent | Full-time
£25,000 - £30,000 a year

Qualifications

Microsoft Windows Server
ConnectWise
TCP
Driving Licence
Azure
Customer service
Technical support
Firewall
DHCP
CompTIA Network+
Computer networking
DNS
SharePoint
TCP/IP
CompTIA Security+
Communication skills
Active Directory
Intune
Help desk
VPN

Full job description

Role Overview:

We are seeking a skilled and customer-focused Technical Support Agent to join our dynamic MSP team. The ideal candidate will have hands-on experience supporting Microsoft 365, Azure, networking infrastructure, IT security, and hardware diagnostics. This role involves both remote and on-site support, ensuring our clients receive top-tier technical assistance and proactive solutions.

Key Responsibilities:

Provide 1st and 2nd line technical support to clients via phone, email, remote tools, and on-site visits.
Troubleshoot and resolve issues related to:
Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, Intune)
Microsoft Azure (VMs, AD, AVD, networking, security)
Networking (firewalls, routers, switches, VPNs, DNS/DHCP)
IT Security (endpoint protection, MFA, compliance policies)
Hardware (PCs, laptops, printers, servers, peripherals)
Perform routine maintenance, patching, and monitoring of client systems.
Assist with onboarding/offboarding processes and user account management.
Document issues, solutions, and procedures in the ticketing system.
Participate in project deployments and migrations.
Travel to client sites for installations, troubleshooting, and audits as required.

Required Skills & Experience:

2+ years in a technical support or helpdesk role, preferably within an MSP.
Strong knowledge of Microsoft 365 and Azure environments.
Solid understanding of networking fundamentals (TCP/IP, VLANs, firewalls).
Experience with Windows Server, Active Directory, and Group Policy.
Familiarity with security best practices and tools.
Proficient in diagnosing and resolving hardware issues.
Excellent communication and customer service skills.
Demonstrated ability to manage multiple priorities independently, coupled with a proactive approach to workload and support delivery.

Desirable Qualifications:

Microsoft certifications (e.g., MS-900, AZ-104, MD-102)
CompTIA Network+ / Security+
Experience with RMM tools and PSA systems (e.g., NinjaRMM, HALO, ConnectWise)
Driving license and access to a vehicle

What We Offer:

Competitive salary and benefits package
Ongoing training and certification support
A collaborative and supportive team environment
Opportunities for career progression within a growing MSP

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in northern ireland

1st Line IT Support Technician

2nd Line Support Consultant

NHSCT Community Support Worker Band 4

Customer Support Operator

BHSCT - Band 7 - Estates Business Support Manager (Property)

RQIA Administrative Support Staff Band 3

BHSCT Admin Support Officer Band 4

BHSCT_Band 4 Support Sleep Physiologist Band 4

SHSCT_Breast Oncology Support Worker Band 4

BHSCT_Band 3 Community Support Worker

Service Desk Agent

Systems, Networks and Security Administrator

SHSCT_Admin and Clerical Support Officer_Band 3

Manager | 39hrs per week | Dunmisk - West Belfast

SEHSCT_Adult Support Worker Learning Disability_Band 3

Team Leader | Part TIme, Full Time and Relief | Castle Lane, Lurgan

Contract Team Operations Manager

Service Delivery Manager

Forest School Instructor

Business Risk Senior Analyst - AVP

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