Customer implementation team leader Work, Jobs in Norwich, Nfk (with Salaries)

Customer Implementation Team Leader
Epos Now —Norwich
- £30,000 - £33,000 a year
- Full-time
- CRM software
- Recruiting
- Annual leave
- Employee assistance programme
2d
Senior Customer Service Advisor - Part Time
Barclays —Lowestoft
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- English
- SQL
- Business development
- Employee assistance programme
- Flexible schedule
Quick apply
Head of Continuous Improvement and Performance
Marsh —Norwich
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- AI
3d
Sales Manager
BarrattDevelopments —Norwich
- Weekend availability
- Customer service
- Computer literacy
- Communication skills
- Annual leave
Branch Manager
REXEL —Beccles
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee discount
Quick apply
Logistics Manager
Elis —Fakenham
- Computer literacy
- Data analysis skills
- Continuous improvement
- Employee assistance programme
Senior Offshore Windfarm Controller
Scottish Power —Lowestoft
- Up to £68,959 a year
- In-person
- Annual leave
- Employee discount
3d
Head of Financial Management
JAA-Jones Lang LaSalle Limited —Norwich
- Full-time
- Continuous improvement
- Travel
- In-person
Quick apply
HSE Advisor
NOV Inc. —Great Yarmouth
- Full-time
- Microsoft Word
- Continuous improvement
- Organisational skills
Despatch operative
Pilgrim's Europe —Attleborough
- £14.63 an hour
- Full-time
- Continuous improvement
- Quality control
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Q-EHS Engineer
Fluke —Norwich
- Computer literacy
- Continuous improvement
- Team management
9d
Electrical Test Engineer
Fluke —Norwich
- Engineering
- Laboratory experience
- Analysis skills

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Customer Implementation Team Leader

Epos Now -
Norwich

Apply Now

Job details

Full-time
£30,000 - £33,000 a year
2 days ago

Benefits

Annual leave
Company pension
Company events
Employee assistance programme

Qualifications

CRM software
Performance management
Risk management
Recruiting
Customer support
Customer interaction
Team motivation leadership

Full job description

About the company.

Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are rapidly developing (with offices across the world), and want to expand our Onboarding teams to support further growth this year.

With an inclusive culture, we aim to support every employee with a personalised progression plan to identify a clear and achievable career path for success.

About the role.

The service department helps customers across two critical areas; set up and training during their first 45 days, and post-setup care and support. As an enthusiastic Customer Service Team Leader, you will be responsible for leading and motivating the Customer Implementation Team. You will coach the customer service consultants to handle customer queries effectively, deliver an outstanding experience to customers, and achieve their revenue targets. You will need to be highly organised, a great team player, and driven to provide and develop exceptional customer service.

Responsibilities.

Lead, motivate, coach and develop the Customer Service Team to deliver industry-leading customer service
Create a positive, performance-focused environment in your team, and be responsible for continually improving team performance, customer satisfaction and delivery by analysing data
Coordinate your team’s workload by setting expectations at the start of each day and managing team and individual sales targets
Effectively recruit and onboard new team members
Ensure excellent customer service across your team with effective call monitoring and coaching.
Manage customer satisfaction through surveys and back-office satisfaction
Ensure the team accurately input and process data on the company’s CRM system
Effective risk management and ensure effective cover of management
Escalate relevant technical issues using data to confirm the scale of the issue
Management of customer satisfaction through end of call surveys, case management surveys and back office satisfaction
Escalation of hardware and software issues as soon as they arise utilising data to confirm

the scale of the issue

Benefits.

Career progression and increased basic salary achievable by reaching revenue and customer satisfaction targets.
Earn uncapped commission through our inbound sales approach.
20 days annual leave, plus bank holidays
Employee Assistance Programme, which gives you access to:Exclusive retail, restaurants, travel and accommodation discounts.

24/7 access to a mental health and wellbeing online centre.Legal support, financial resources and e-learning.Private dental and health scheme.

Company bonus scheme (bi-annual, based on company performance).
Company equity scheme (available after 1 year service).
Company celebratory events (summer and winter).

Hiring process.

Successful candidates will have a short screening call with RecruitmentJunky, before being invited for an interview with a hiring manager.

Job Types: Full-time, Permanent

Apply Now

Refine Your Search

customer implementation team leader jobs in norwich, nfk

Customer Implementation Team Leader

Senior Customer Service Advisor - Part Time

Client Development Manager

Head of Continuous Improvement and Performance

Sales Manager

Branch Manager

Logistics Manager

Senior Offshore Windfarm Controller

Head of Financial Management

HSE Advisor

Despatch operative

Q-EHS Engineer

Electrical Test Engineer

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