Contact team delivery manager Work, Jobs in Oakington, Cam (with Salaries)

Contact Team Delivery Manager
Kier Group —Huntingdon
- Analysis skills
- No degree
- Communication skills
9d
Amazon Agency Client Account Manager
Unified Retail Services Ltd —Huntingdon
- £32,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Flexible schedule
Quick apply
9d
Service Manager (care)
The Edmund Trust —Cambridge
- £46,681 a year
- Weekend availability
- Management
- Experience working with individuals with disabilities
- Mentoring
- Free parking
- Store discount
Quick apply
7d
Cleaning Area Manager
BidvestNoonan —Cambridge
- £34,000 a year
- Full-time
- Continuous improvement
- Training & development
- Communication skills
Quick apply
Senior Facilities Manager, UK & I
JAA-Jones Lang LaSalle Limited —Cambridge
- Full-time
- Bachelor's degree
- Team management
- Recruiting
Quick apply
Access & Recruitment Operations Officer
Anglia Ruskin University —Cambridge
- £31,236 - £36,636 a year
- Part-time
- Hybrid work
- University
- Presentation skills
- Travel
- Relocation assistance
Business and Operations Manager
University of Cambridge —Cambridge
- £47,389 - £59,966 a year
- No degree
- Human resources
- Leadership
- Annual leave
- Employee assistance programme
Counselling and Partnerships Administrator
Petals - The Baby Loss Counselling Charity —Cambridge
- £26,227 a year
- Part-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Writing skills
- Free parking
- Work from home
Quick apply
14d
TRICARE Beneficiary Services Representative - Alconbury, UK
Leidos —Huntingdon
- £31,850 - £49,000 a year
- Full-time
- Writing skills
- English
- Computer skills
- Annual leave
Events & Admin Lead
Cambridge Enterprise —Cambridge
- From £37,500 a year
- Hybrid work
- Organisational skills
- Work from home
Chemists' Community Fund Caseworker
Royal Society of Chemistry —Cambridge
- £28,000 - £35,000 a year
- Part-time
- Hybrid work
- Travel
- Annual leave
- Work from home
13d
Business Support Manager
Avantor —Cambridge
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Annual leave
Supervisor
Mears Group —Cambridge
- Up to £41,324 a year
- Monday to Friday
- Customer service
- Computer literacy
- Supervising experience
- Annual leave
- Employee discount
SHE Advisor
Mick George Ltd —Huntingdon
- Full-time
- Databases
- Continuous improvement
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
10d
Customer Service Administrator MAT Cover
Vantify —Saint Ives
- £26,227.50 a year
- Temporary
- Hybrid work
- Microsoft Word
- Continuous improvement
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Operations Manager
Guyatt House Care —March
- Up to £47,000 a year
- Full-time
- Business development
- Mentoring
- Budgeting
- Free parking
- Health & wellbeing programme
Quick apply
2d
Voids & Lettings Officer
CHS Group —Cambridge
- £31,712.57 a year
- Full-time
- Continuous improvement
2d
Operational Support Grade - HMP Highpoint (Prison Support Role)
Ministry of Justice —Cambridge
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Academic Support Coordinator (Part Time, Fixed Term)
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
TRICARE Beneficiary Services Representative FLOATER- Lakenheath, UK
Leidos —Brandon
- £31,850 - £49,000 a year
- Full-time
- English
- Travel
- In-person
- Annual leave

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contact team delivery manager jobs near oakington, cam

Contact Team Delivery Manager

Kier Group -
Huntingdon

Apply Now

Job details

Fixed term contract
9 days ago

Qualifications

Analysis skills
Appointment booking and call handling
Outbound calling
Business coaching
Team motivation leadership
Communication skills

Full job description

We're looking for a Contact Team Delivery Manager to join our IMA OMC team based in Huntingdon.

Location: Huntingdon
Hours: 12 month Fixed Term Contract - 45 hours per week - some flexibility on hours available if desired, just let us know when you speak to us.

We are unable to offer certificates of sponsorship to any candidates in this role.

This is an exciting opportunity to join the IMA OMC management team, where you'll play a fundamental role in delivering outbound contact and appointment booking services. As Contact Team Delivery Manager, you'll lead the outbound appointment team, ensuring exceptional customer satisfaction and service levels across all metering activities. This role offers the chance to make a real impact on customer experience while developing and coaching a talented team in a dynamic, collaborative environment.

What will you be responsible for?

As a Contact Team Delivery Manager, you'll be working within the IMA OMC team, supporting them in delivering outstanding customer appointment services and achieving operational excellence. Your day to day will include:

Overseeing all customer appointment activities and managing call rates to meet expectations and targets
Leading and coaching the outbound appointment team to maximise efficiency and customer satisfaction
Managing the implementation of new telephony initiatives and self-service processes
Collaborating with Planning and Change teams to deliver the Smart Metering programme and other key projects
Analysing data to drive improvements, achieve KPI targets, and support resource planning

What are we looking for?

This role of Contact Team Delivery Manager is great for you if:

You have a degree or equivalent qualification and strong IT skills, particularly with SAP and Oracle systems
You bring proven experience in service management and operational customer service environments
You have demonstrable coaching skills and the ability to performance manage and motivate teams effectively
You possess excellent communication skills and can think strategically to challenge and improve working practices
You demonstrate strong analytical and problem-solving abilities with experience in short, medium, and long-term planning

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier.

Apply Now

Refine Your Search

contact team delivery manager jobs in oakington, cam

Contact Team Delivery Manager

Amazon Agency Client Account Manager

Service Manager (care)

Cleaning Area Manager

Senior Facilities Manager, UK & I

Access & Recruitment Operations Officer

Business and Operations Manager

Counselling and Partnerships Administrator

TRICARE Beneficiary Services Representative - Alconbury, UK

Events & Admin Lead

Chemists' Community Fund Caseworker

Business Support Manager

Supervisor

SHE Advisor

Customer Service Administrator MAT Cover

Operations Manager

Voids & Lettings Officer

Operational Support Grade - HMP Highpoint (Prison Support Role)

Academic Support Coordinator (Part Time, Fixed Term)

TRICARE Beneficiary Services Representative FLOATER- Lakenheath, UK

I want to receive the latest job alerts for contact team delivery manager in oakington, cam

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