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Onboarding Team Lead

Standard Bank -
Douglas

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Job details

Full-time

Qualifications

Operations management
Team management
Risk management
Financial compliance & regulatory experience
Banking
Client onboarding compliance checks
Corporate regulatory compliance oversight

Full job description

Job Overview

Business Segment: Group Functions

Company: Standard Bank Isle of Man

Location: IM, Douglas, Douglas, Circular Road 1

Job Type: Full-time

Job Ref ID: 80368008A-0001

Date Posted: 8/5/2026

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Job Description

NOTE: This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man.

To oversee and manage the daily operations of onboarding operations teams, driving optimal performance and delivery of an exceptional onboarding experience for clients that embodies world-class operational standards.

Qualifications

Minimum Qualification:

Advanced Diploma in Business Commerce

Experience Required :

5 - 7 years experience
Advanced banking regulatory and compliance experience
The role requires an individual with experience across the Finance and Accounting value chain.

Key Outputs :

Manage the onboarding process by ensuring the accurate capturing of transaction details to enable the generation of agreements and / or contracts and the preparation of guarantees within laid down procedures. Guide the accurate loading of agreements and / or contracts within turnaround time as well as validating the payment amounts to be processed by Payments team to ensure accuracy and no losses to SBG.
Identify, manage and control areas of risk. Communicate, enforce and provide input to procedure, process, policy and risk documents to ensure proper controls are in place to mitigate risk and optimise regulatory compliance. Mitigate risk and Financial loses through vetting of client onboarding executed by Onboarding teams and validating the payment amounts to be processed.
Responsible for the overall performance, productivity and quality of work of the team through managing and prioritising the work and guiding team members to achieve all targets and goals. Manage and guide the team in all Onboarding functions, ensuring customer service levels SLA’s are met and financial losses and risks mitigated.
Understand and assess the risks associated with Out of SLA functions and maintain an effective system of control to ensure effective management of available resources.
Manage the vetting and verification of clients process to ensure clients are cleared to be onboarded and transacting with SBG products.

#SBO

Additional Information

Behavioural Competencies:

Making Decisions
Managing Tasks
Examining Information
Interacting with People
Generating Ideas

Technical Competencies:

Automation Acumen
Automation Enablement
Automation Literacy
Client Relationship Management
Coaching and Mentoring Operational Practices
Collaboration
Continuous Improvement
Creative Problem Solving
Operations Risk Management
Resource & Capacity Optimization

#SBO

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Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]

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