Leader digital and Work, Jobs in Otley, Wyk (with Salaries)

Overnights Customer Service Advisor
HSBC Global Services Limited —Leeds
- £2,300 a week
- Weekend availability
- Hybrid work
- In-person
- Annual leave
- Work from home
2d
UK/EU Customer Experience Executive - Fixed Term Contract
CLOUD NINE —Harrogate
- £26,994 a year
- Temporary
- CRM software
- Customer service
- Computer literacy
- Employee discount
- Gym membership
Quick apply
4d
Executive Assistant & Office Manager
Vertis Retail Group —Bradford
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
- Communication skills
Quick apply
2d
Financial Crime Data Analyst Apprentice - LS11 9BH
QA Apprenticeships —Leeds
- £25,800 a year
- Hybrid work
3d
Head of Direct Sales
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Business development
- Team management
- Training & development
- Annual leave
Quick apply
13d
Lab Assistant
Labcorp —Harrogate
- Full-time
- Word processing
- Computer literacy
- Continuous improvement
12d
Account Executive (Part-time, 3 days per week)
Scientific Games —Leeds
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Communication skills
- Time management
- Annual leave
Trainee Animal Care Technician - Metabolism - 12 month fixed term contract
Labcorp —Harrogate
- Overtime
Academy Lead - AI, Emerging Skills, Tech, Data & Online
ASDA —Leeds
- Full-time
- In-person
- AI
- Store discount
- Annual leave
Marketing Manager
CGI —Leeds
- Full-time
- Business development
- Communication skills
Quick apply
Scheduling and Planning Coordinator
Hokben Performance and Business Operations Services —Bradford
- £34,000 - £40,000 a year
- Full-time
- In-person
- Communication skills
- Time management
- Annual leave
Quick apply
Marketing & Growth Manager
babyballet —Halifax
- £38,000 a year
- Full-time
- Hybrid work
- Preschool
- Organisational skills
- AI
Quick apply
12d
HR Systems Apprentice
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Maths
- Organisational skills
- Time management
- Employee discount
Content Officer
Leeds Beckett University —Leeds
- £30,378 - £34,610 a year
- Call to connect
- University
Customer Service Team Leader
VetFit Labs Business & Technology Services Ltd. —Leeds
- £2,250 - £2,900 a month
- Full-time
- CRM software
- Computer literacy
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
8d
Assistant Director - Regional - North East and Yorkshire & Humber
Homes England —Leeds
- £85,862 - £100,140 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
2d
Customer Service Coordinator
thebigword —Leeds
- £24,851.23 a year
- Full-time
Quick apply
Accounts Payable Assistant
ITI Group —Leeds
- Up to £30,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
11d
Business Development Manager (BDM) - Burnley - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Burnley
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Personal Assistant
Williams Lea —Leeds
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Quality control
- Referral programme
10d

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leader digital and jobs near otley, wyk

Overnights Customer Service Advisor

HSBC Global Services Limited -
Leeds

Apply Now

Job details

Full-time
£2,300 a week
2 days ago

Benefits

Annual leave
Work from home

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer support
Customer interaction

Full job description

We’re looking for people with a passion to support our ambition of being the most loved bank.

Have the experience of delivering outstanding customer service? Why not join our Premier Banking Overnights Team (based in Leeds and Maxim Park as a Customer Service Advisor.) We’re a 24/7 contact centre, operating 365 days of the year.

Requirements for the role

Provide our customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.
Be resilient, able to work in a busy contact centre environment, and hold conversations with customers on the telephone.
Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.
Be a problem solver with excellent attention to detail.
Be happy to support in educating our customers around HSBC products and alternative digital banking platforms

Training

Although customer service experience and crystal-clear communication is essential, you don’t need to have previous contact centre experience, as we can teach you everything you need to know via our comprehensive training programme.
Throughout training, advisors are supported in our academy with the support of a Development Officer. This is where you’ll be taking your first live customer calls.
Our training and academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office.
If you are successful in your application, the specific training you require and for what duration will be confirmed depending on your prior experience and skills.
Where possible we ask that you do not take any holidays during your training period as these will be limited during this period and can be discussed further at interview.
You must also be able to commit to the role for a minimum of 12 months.

Salary: The annual package will comprise of a competitive salary and potential step pay along with a £2300 annual overnight allowance.

Holiday: 25 days paid holiday (+ bank holidays) + 52.5 additional hours

Hours: 35 hours per week.

Shifts: Monday to Sunday, 22:00 – 08:00

Working patterns: Our Contact Centre is open 24/7, 365 days of the year. We have a variety of attractive compressed working patterns on offer.

Example: Rolling 2-week, 35 hours per week - compressed shift

Week 1: Monday: 22.30-07.30 | Tuesday: Off | Wednesday: 22:00-8:00 | Thursday: Off | Friday: Off | Saturday: 22.00-08.00 | Sunday: 22.00-08.00

Week 2: Monday: 22:30-07:30 | Tuesday: Off | Wednesday: 22.00-08.00 | Thursday: 22.00-08.00 | Friday: 22.00-08.00 | Saturday: Off | Sunday: Off

If successful in your application, you will be offered a shift pattern similar to the above, taking into consideration both yours and the business’s needs.

Hybrid working requirements

We operate a hybrid working environment, meaning colleagues are required to work in the office for 60% of their time.
Overnight colleagues will be based in one of our 24/7 offices (Leeds or Maxim Park). Following training, you will be working from home initially with the expectation to come into the office one day a month. Occasionally, we may also need additional ad hoc days in the office. When this happens, we’ll plan these in advance and provide sufficient notice.
To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

We value difference

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email - [email protected] or Telephone: +44 207 832 850

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].

Apply Now

Refine Your Search

leader digital and jobs in otley, wyk

Overnights Customer Service Advisor

UK/EU Customer Experience Executive - Fixed Term Contract

Executive Assistant & Office Manager

Financial Crime Data Analyst Apprentice - LS11 9BH

Head of Direct Sales

Lab Assistant

Account Executive (Part-time, 3 days per week)

Trainee Animal Care Technician - Metabolism - 12 month fixed term contract

Academy Lead - AI, Emerging Skills, Tech, Data & Online

Marketing Manager

Scheduling and Planning Coordinator

Marketing & Growth Manager

HR Systems Apprentice

Content Officer

Customer Service Team Leader

Assistant Director - Regional - North East and Yorkshire & Humber

Customer Service Coordinator

Accounts Payable Assistant

Business Development Manager (BDM) - Burnley - Circa 41k -Package 53k OTE Uncapped

Personal Assistant

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