The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Full time - 52 weeks per year - Start date: As soon as possible
Reading School is seeking a professional, customer-focused and dependable Lettings Assistant to help deliver an outstanding experience for the wide range of organisations, clubs and community groups that use our facilities outside normal school hours.
This is a varied and rewarding role that combines customer service, event support, site management and facilities supervision. Whether welcoming hirers, preparing spaces for an event, ensuring the security of our historic site, or helping resolve issues as they arise, no two shifts are the same.
Working independently during days/some evenings, weekends and school holidays, you will play a vital role in ensuring our facilities are safe, secure, well-presented and ready for both visitors and students.
What you'll be doing
- Acting as the main point of contact for hirers and visitors during lettings and events.
- Opening, preparing and securing school facilities.
- Setting up rooms and spaces to meet client requirements.
- Monitoring lettings to ensure health and safety requirements and school expectations are followed.
- Providing excellent customer service while confidently managing any issues that arise.
- Conducting end-of-hire inspections and reporting any maintenance, cleanliness or damage concerns.
- Supporting the safe and effective use of the school's facilities outside normal school hours.
About You
We're looking for someone who:
- Enjoys working with people and delivering excellent customer service.
- Can confidently balance a welcoming approach with the ability to uphold standards and site rules.
- Is reliable, responsible and able to work independently.
- Remains calm under pressure and can respond effectively to unexpected situations.
- Has excellent communication and problem-solving skills.
- Is comfortable working evenings and weekends on a regular basis.
- Takes pride in creating a positive experience for visitors while maintaining the highest standards of safety and professionalism.
Experience in lettings, events, hospitality, facilities management, leisure, education or a similar customer facing environment would be advantageous, but attitude and aptitude are equally important.
To apply for the role please visit: https://www.reading-school.co.uk/vacancies
If you have any queries regarding our current vacancies or the Safer Recruitment process, please contact: [email protected] or by telephone: 0118 901 5600
Early application is advised as we hold the right to close the application process early if a suitable applicant applies and is appointed.
Safeguarding guidelines look to references being obtained prior to interview. Please ensure any referees who you are happy for us to contact before interview are aware that they may be asked to provide a reference with a relatively short deadline.
Reading School/FSCE is committed to safeguarding and promoting the welfare of children and young people. The successful candidate must be willing to undergo an Enhanced DBS Disclosure.
Full details of our Safeguarding - Staff Recruitment Policy and Data Policy can be found on our website.
