Customer and stakeholder engagement lead Work, Jobs in Padworth, Brk (with Salaries)

Customer and Stakeholder Engagement Lead
flow management solutions ltd —Fullerton
- £25,000 - £35,000 a year
- Overtime
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Director of Customer Engagement and Operations, EMEA
IPCI —High Wycombe
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
13d
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Commercial Excellence Lead - Brand Outsourcing and HCP Engagement
IQVIA —Reading
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Communication skills
Internal Communications Lead
UL Solutions —Basingstoke
- Hybrid work
- Marketing
- English
- Bachelor's degree
- Annual leave
Head/Director TAM Transformation & Services, Airports
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Master's degree
- Business development
- Continuous improvement
- Work from home
- Employee assistance programme
Senior Connectivity Researcher
Honda —Theale
- Full-time
- Doctoral degree
- Master's degree
- AWS
- Work from home
Category Specialist / Senior Category Specialist
Avia Technique Limited —Wokingham
- £32,850 - £52,525 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Mentoring
- Free parking
Quick apply
9d
Market Manager - Bed Frame, Surface and Safe Patient Handling
Baxter —Reading
- Remote
- Marketing
- Analysis skills
- Bachelor's degree
- Annual leave
Head of Workplace Experience
Mitie —Reading
- Hospitality
- Presentation skills
- Continuous improvement
2d
Senior Customer Experience Manager
Novuna —Newbury
- Hybrid work
Operations Manager - Didcot
Eurest —Didcot
- Up to £45,000 a year
- Weekend availability
- Presentation skills
- Continuous improvement
- Contracts
12d
Customer Experience and Quality Lead
Healthcare Partners Ltd —Guildford
- £41,956 - £50,524 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
4h
Operations Manager - Reading School
Reading Borough Council —Reading
- £33,143 - £44,075 a year
- Full-time
- Project management
- Continuous improvement
- Travel
Campaign Lead - Resilient Position, Navigation and Timing
Roke Manor Research Limited —Woking
- Conflict management
Head of Training
LRG —Camberley
- Hybrid work
- Project management
- Team management
- Organisational skills
Quick apply
Customer Success Manager
Mysoft —Church Crookham
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Head/Director Business Consulting
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Management
- Master's degree
- Business
- Work from home
- Employee assistance programme
Sr. Services Program Manager
Proofpoint —Reading
- Full-time
- CRM software
- Marketing
- Analysis skills
Performance Lead
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Communication skills
Quick apply

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Customer and Stakeholder Engagement Lead

flow management solutions ltd
Fullerton

Quick apply

Job details

Full-time
£25,000 - £35,000 a year

Benefits

Free parking
Company car
Employee mentoring programme
Free flu jabs
Annual leave
Company pension
Company events
Employee assistance programme
On-site parking

Qualifications

Wastewater treatment
Driving Licence
Client engagement
Stakeholder liaison
Mobile applications
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

Field-Based Customer & Stakeholder Engagement Lead

Location: Field / Office: South England / Andover
Job Type: Full-Time, Permanent
Salary: Competitive £25,000 - £35,000 + Overtime

Benefits: Company Car

Working Hours: 08:00 – 16:00 Monday - Friday

About Us

Our objective is to deliver a fast, reliable, and professional wastewater management and emergency response service, backed by over 35 years of combined industry experience in wastewater management and problem-solving solutions. Operating 24 hours a day, 7 days a week, we provide a reactive service with the ability to be on site within four hours. Our expertise includes responding to localised flooding for private clients, commercial organisations, local authorities, and the Environment Agency; sewage discharges caused by burst rising mains or sewer networks for national water companies; failures of sewage pumping stations; and environmental pollution incidents affecting water companies, local authorities, and the Environment Agency. Our focus is on minimising disruption, protecting the environment, and delivering effective solutions whenever and wherever they are needed.

As our business continues to grow, we are looking for a confident, organised and customer-focused Field-Based Customer & Stakeholder Engagement Lead to join our team.

About the Role

This is a varied role where no two days are the same. You'll be the face of Flow Management Solutions, working directly with customers before, during and after operational works. You'll ensure customers are informed, supported and confident throughout the process while working closely with our operational teams to deliver an outstanding customer experience.

The role involves travelling to customer sites across the South of England, liaising with residents, businesses, site managers and client representatives, helping to coordinate works and resolve any issues that arise.

Key Responsibilities

Act as the primary point of contact for customers on site.

Visit customers ahead of planned works to explain the process and answer any questions.

Keep customers informed of progress, delays or changes to scheduled works.

Build positive relationships with customers, residents, local authorities and client representatives / Stakeholders.

Resolve customer concerns professionally and escalate issues where appropriate.

Work closely with operational teams to ensure works run smoothly.

Identify and resolve site access issues before operational teams arrive.

Accurately record customer interactions, site information and job updates using company systems.

Complete reports and upload photographs following site visits.

Ensure all activities comply with Health & Safety requirements.

Represent Flow Management Solutions in a professional manner at all times.

About You

We're looking for someone who enjoys meeting people, solving problems and delivering excellent customer service.

You will ideally have:

Minimum 2 years experience in customer service.

Excellent communication and interpersonal skills.

A friendly, professional and approachable manner.

Experience in customer service, Customer service in utilities, construction or field operations.

Experience work with or around wastewater Tankers.

Strong organisational skills and the ability to manage your own workload.

Confidence dealing with difficult conversations and resolving complaints.

Good IT skills, including Microsoft Office and mobile applications.

The ability to work independently and make informed decisions.

A full UK clean driving licence.

Desirable

Experience working with utility companies or environmental services.

Knowledge of wastewater, drainage or construction operations.

Experience using field service management software such as BigChange.

What We Offer

Competitive salary.

Company vehicle.

Mobile phone and Laptop.

Company pension.

Ongoing training and professional development.

Opportunities for career progression within a growing business.

Supportive and friendly working environment.

22+ Bank Holidays Annual leave increasing by 1 day per completed year up to 28 days.

Employee assistance and wellbeing support.

Why Join Flow Management Solutions?

At Flow Management Solutions, we believe great customer service starts with great people. We're committed to investing in our employees, encouraging development and recognising success. If you're passionate about helping customers and want to make a real difference within a growing company, we'd love to hear from you.

How to Apply

Please send your CV together with a covering letter explaining why you'd be a great fit for the role to [email protected]

Flow Management Solutions Ltd is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

Pay: £25,000.00-£35,000.00 per year

Benefits:

Company car
Company events
Company pension
Employee mentoring programme
Free flu jabs
Free parking
On-site parking

Work Location: Hybrid remote in Fullerton

Quick apply

Refine Your Search

customer and stakeholder engagement lead jobs in padworth, brk

Customer and Stakeholder Engagement Lead

Director of Customer Engagement and Operations, EMEA

Customer Success Lead (Life Sciences)

Commercial Excellence Lead - Brand Outsourcing and HCP Engagement

Internal Communications Lead

Head/Director TAM Transformation & Services, Airports

Senior Connectivity Researcher

Category Specialist / Senior Category Specialist

Market Manager - Bed Frame, Surface and Safe Patient Handling

Head of Workplace Experience

Senior Customer Experience Manager

Operations Manager - Didcot

Customer Experience and Quality Lead

Operations Manager - Reading School

Campaign Lead - Resilient Position, Navigation and Timing

Head of Training

Customer Success Manager

Head/Director Business Consulting

Sr. Services Program Manager

Performance Lead

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