Are you an experienced GP Receptionist / Administrator looking for an exciting opportunity to join a friendly and supportive team?
We are looking to recruit an additional member of the Reception / Administration team to join our friendly practice in Topsham, Exeter, for 30 hours per week.
We are open to appointing 2x people to cover the 30 hours, or 1 person to work the full 30 hours, please specify at the end of the application your preference.
The hours will be on a rota basis, Monday - Friday, 8am until 6:30pm. There will be the opportunity to work evening and weekend shifts, paid at enhanced rates.
The shift pattern for this vacancy is:
Tuesday: 1pm - 6pm
Wednesday: 8:15am - 5:30pm
Thursday: 8:15am - 5:45pm
Friday: 8:15am - 5:30pm
There will be the expectation for additional overtime shifts at standard pay, plus weekend shifts paid at enhanced rates.
Salary will increase over the 6 month probation period:
- Starting: £12.81/hr
- 3 months to £12.93^
- 6 month to £13.05^
^provided that probation reviews are passed at both stages.
The ideal candidate will:
- Have experience of working in a GP or similar setting
- Be computer literate and able to learn new systems.
- Have general education to at least GCSE standard or equivalent.
- Have a common sense approach.
- Have a flexible approach to working, and be able to prioritise workloads.
- Maintain confidentiality at all times.
Experience:
- Working knowledge of Windows and MS Office.
- Customer service / Receptionist experience.
- Previously worked in a GP practice or similar setting.
Job Summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the Practice team.
Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with team members and external agencies such as secondary care and community service providers.
Primary Responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Read code data on SystmOne
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patient’s healthcare records as necessary
- Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the appropriate team members
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- Provide cover during staff absences
- Scanning of patient related documentation and attaching scanned documents to the patient’s healthcare records
- Complete opening and closing procedures as required
- Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
Benefits of working for Topsham Surgery:
- Access to the NHS Pension Scheme with 20% employer contribution.
- Life assurance scheme via the NHS Pension scheme
- Dedication to staff development, educational opportunities and scope to progress.
- 27 days annual leave, plus statutory holidays.
- Flexible working hours.
- Frequent social outings.
This vacancy is NOT subject to Tier 2 Sponsorship.
Job Types: Full-time, Part-time, Permanent
Pay: £12.81-£13.05 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Flexitime
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
- Transport links
Application question(s):
- This advert is for up to 30 hours per week, either as 1x 30 hour post, or 2x 15 hour posts. Please let us know below which you are interested in.
- Please briefly explain why you have applied for this vacancy, and how your skills / experience meet the job description for the role.
- Are you able to work early shifts (08:00 start) to open the surgery if required?
- Are you able to work late shifts (18:30 finish) to close the surgery?
Education:
- GCSE or equivalent (preferred)
Experience:
- Healthcare Administration: 1 year (preferred)
- Working in General Practice: 1 year (preferred)
- SystmOne/EMIS: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
