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- Computer Science
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Junior Service Delivery Manager

Ericsson -
Penzance

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Job details

Graduate

Qualifications

Computer Science
Engineering
English
Organisational skills
Communication skills

Full job description

Our Exciting Opportunity

Are you a recent graduate looking to start your career in telecommunications and customer operations?
Join Ericsson's Customer Support team and gain hands-on experience working with customers, engineers, and service delivery professionals. This role is designed for graduates who are eager to learn, build strong stakeholder management skills, and develop a solid understanding of how services are delivered to customers.
You will receive support, training, and mentoring while building a foundation for a future career in Service Delivery Management.

You will:

Support the team in delivering services to customers
Build relationships with internal stakeholders and customers
Participate in customer meetings and follow-up activities
Help track service delivery activities and action items
Learn how Service Level Agreements (SLAs) and customer contracts work
Collaborate with local and global teams
Identify and raise potential risks or issues to the team
Learn Ericsson's tools, processes, and ways of working

To be successful in the role you have:

A recent degree in Telecommunications, Engineering, Computer Science, Information Technology, Business, or a related field
Strong communication and interpersonal skills
A customer-focused mindset
Curiosity and willingness to learn
Good problem-solving and organizational skills
Ability to work collaboratively in a team environment
Fluency in English, both written and spoken

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: United Kingdom (GB) || Reading

Req ID: 786724

Apply Now

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Junior Service Delivery Manager

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