1st line support analyst Work, Jobs in Peasedown St John, Som (with Salaries)

IT Service Desk Analyst
BTL IT Solutions Ltd. —Patchway
- £26,000 - £29,000 a year
- Full-time
- Maintenance
- Windows
- Microsoft Office
- Free parking
Quick apply
1st Line Support Analyst
Boeing —Bristol
- Day shift
- Communication skills
- Life insurance
6d
2nd Line Technical Analyst
Xerox —Bristol
- Full-time
- Windows
- Analysis skills
- Presentation skills
1d
Infrastructure Support Engineer
Computacenter —Bristol
- Customer service
- Windows

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IT Service Desk Analyst
BTL IT Solutions Ltd. —Patchway
Answering calls and triaging all types of tickets at a first line level. IT Support: 2 years (preferred). Providing second line support for:
£26,000 - £29,000 a year
Quick apply
1st Line Support Analyst
Boeing —Bristol
Respond to incoming service requests via phone, email, and direct toolset tickets logged by the end user in a timely and professional manner.
6d

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1st line support analyst jobs near peasedown st john, som

IT Service Desk Analyst

BTL IT Solutions Ltd.
Patchway

Quick apply

Job details

Full-time
£26,000 - £29,000 a year

Benefits

Free parking
Discounted or free food
Company events
On-site parking

Qualifications

Desktop support
Customer service call handling
Inbound customer enquiry call handling
SCCM
Software deployment
Incident queue management
Ticket management
Maintenance
Microsoft Office Suite
Windows
Microsoft Office
VoIP
Computer hardware
Network support
Customer support
A Level
Active Directory

Full job description

1st and 2nd line Service Desk Engineer at our Bluechip FTSE 100 Aerospace customer.

This job is a good opportunity to support a corporate enterprise, in an extremely interesting high tech manufacturing environment.

We at BTL IT Solutions pride ourselves in the quality and delivery of our services, the successful candidate must share our passion for this pride. Customer focus is absolutely key to our success.

Based in our customer's cutting edge R&D facility at Filton, Bristol. This role will provide opportunities to be at the heart of enabling new technologies for the wider Aerospace industry.

The role will involve:

Answering calls and triaging all types of tickets at a first line level.
Providing second line support for:
Windows 11
Office
Microsoft Teams
Hardware maintenance through a 3rd party (warranty)
Mimecast Email Archiving System
Active directory administration
Change Control of the desktop environment
Management and resolution of calls using the customer's service management package
Deploying software via SCCM Remote support through RDP, SCCM Remote control, Teams and Dameware.
VOIP support
Deployment of desktops and laptops to new and existing users
Patching and 1st line network support

Initial interviews will be conducted via video conference, followed by a face to face interview.

There will be an initial 3 month probation period for the successful candidate.

Job Type: Full-time

Pay: £26,000.00-£29,000.00 per year

Benefits:

Company events
Discounted or free food
Free parking
On-site parking

Application question(s):

Are you free from a criminal record and willing to be security cleared to the level of UK BPSS?

Education:

A-Level or equivalent (preferred)

Experience:

IT Support: 2 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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1st line support analyst jobs in peasedown st john, som

IT Service Desk Analyst