Join Ocean Housing as a Property Services Manager (Planned Works)
Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £52,541 per annum
Contract: 12 Month Fixed Term Contract
Lead the delivery of high-quality homes and services across Cornwall
Are you an experienced property services leader with a passion for delivering excellent customer outcomes, managing major investment programmes and leading high-performing teams?
Ocean Housing is looking for an ambitious and customer-focused Property Services Manager (Planned Works) to lead the delivery of our capital investment programmes, planned maintenance activities and special projects. This is a fantastic opportunity to make a tangible difference to customers' homes while driving innovation, value for money and service excellence across our property portfolio.
About the role:
Reporting to the Head of Assets, Planned and Energy, you'll take overall responsibility for the management, performance and financial delivery of Ocean Housing's Planned Works service. This includes leading a dedicated projects team, overseeing a significant annual investment programme and ensuring the highest standards of customer service, health and safety, compliance and operational performance.
You'll play a key role in shaping service strategy, driving continuous improvement and ensuring we achieve our ambition of delivering top-quartile performance across all areas of Planned Works.
What you will be doing:
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Leading the delivery of capital investment programmes, planned preventative maintenance and special projects.
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Managing an annual budget and leading a team of around 15 skilled professionals.
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Developing and implementing annual programmes of work to improve homes and services for customers.
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Monitoring performance, managing risks and driving continuous improvement initiatives.
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Ensuring compliance with health and safety legislation, governance requirements and financial regulations.
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Managing contractors and partners to ensure excellent service delivery and value for money.
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Producing and presenting strategic, operational and financial reports to senior stakeholders.
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Supporting and developing a high-performing team through coaching, mentoring and effective leadership.
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Building strong relationships with customers, colleagues, contractors and external stakeholders.
What we are looking for:
We're seeking a motivated and experienced leader who can combine strong technical knowledge with exceptional people management skills.
Essential Experience & Qualifications:
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Relevant building trade qualification to NVQ Level 4 (or equivalent).
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Management qualification such as ILM/NVQ Level 3 or equivalent.
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Significant experience managing large-scale property maintenance or planned works services.
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Proven experience managing substantial budgets and delivering programmes on time and within budget.
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Strong track record of performance management, service improvement and complaints resolution.
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Experience managing contractors and multi-disciplinary teams.
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Extensive understanding of health and safety responsibilities and compliance requirements.
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Excellent customer service focus and stakeholder management skills.
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Strong IT and reporting skills, including experience using performance management systems and databases.
Desirable:
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Level 6 qualification in a relevant discipline.
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IOSH qualification or equivalent.
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Professional housing qualification.
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Experience working within social housing.
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Track record of leading successful organisational change and service transformation.
You will be:
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A collaborative and inspirational leader
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Passionate about delivering excellent customer service
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Commercially aware and financially astute
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An effective communicator and presenter
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A natural problem solver who thrives on continuous improvement
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Skilled at balancing operational priorities with strategic thinking
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Resilient under pressure and confident managing complex projects and stakeholders
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Committed to equality, diversity, inclusion and a positive team culture
What are our benefits?
We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
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32 days holiday + bank holidays
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Professional membership fees paid
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Company sick pay scheme
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Workplace pension with death in service benefit
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Home office work payment
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Medicash health plan (including dental & optical)
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Cycle to work scheme
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Rewards & recognition programme
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On-site parking
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Employee assistance programme
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Family-friendly policies
?? Key Dates:
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Closing Date: Wednesday 22nd of July 2026 at Midnight
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Interview Date: Monday 3rd of August at Stennack House, St Austell
?? Ready to Make an Impact?
If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you.
Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!
Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.
