Hillcrest Homes is recruiting for a Project and Support Specialist
About the Department
Our Digital, Data and Technology (DDaT) team provides the platforms, services and capabilities that keep Hillcrest secure, efficient and forward looking.
We support a wide range of core business systems, devices, identity and access management, and corporate applications. The team is organised into Service Desk, Infrastructure, Applications and a developing Technical Implementation function that focuses on delivering secure and reliable change.
The environment is modern, collaborative and evolving and this role contributes directly to improving how we plan, deliver and govern technical change across the organisation.
About the Role
As a Project and Support Specialist, you will be responsible for delivering planned technical changes, upgrades and improvements across our technology landscape. You’ll carry out hands‑on configuration tasks, support environment changes, and ensure that all work is delivered safely, accurately, and in line with change management processes.
You will prepare deployment plans, test scripts, validation evidence and clear documentation to support repeatable, controlled technical delivery. You’ll also work closely with Infrastructure, Service Desk, Applications and third‑party suppliers to ensure planned work is coordinated, understood, and communicated clearly.
About You
You will be someone who enjoys structured, practical technical work and takes pride in the accuracy, safety and clarity of what you deliver. You’ll be comfortable working across different systems and collaborating with colleagues in Infrastructure, Applications and Service Desk.
You will bring:
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Experience delivering technical projects, upgrades or planned environment changes
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The ability to translate requirements into clear technical actions
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Experience coordinating technical delivery with suppliers
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An understanding of core technical concepts such as networks, systems, devices or identity
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Experience working within change and release processes
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The ability to carry out validation testing and produce high‑quality documentation
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Clear communication skills and strong organisational ability
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A methodical, detail‑oriented approach to technical delivery
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The ability to work independently and collaboratively across technical teams
About the Benefits
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32 days minimum annual leave (based on full time hours)
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Option to buy or sell annual leave (subject to eligibility)
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Family Friendly Policies
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Death in Service (three times annual salary or a minimum of £10,000)
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Defined contribution pension scheme available (2 Options):
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Option 1 - Contributions = 5% Employee and 3% Employer
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Option 2 - Contributions = 8.5% Employee and 8.5% Employer
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Home and Tech Scheme: Spread the cost through salary sacrifice and save up to 8% on thousands of home and tech products at John Lewis, IKEA and Currys (subject to eligibility)
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Cycle to Work Scheme: Spread the cost through salary sacrifice and save up to 47% on bikes and accessories (up to £2,000) (subject to eligibility)
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Enhanced Health Care Package including:
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£50 towards chiropody and podiatry
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£60 towards dental care
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£75 towards the costs of eye related care
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£150 towards Practitioner fees, including physiotherapy
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£200 Birth and Adoption grant (subject to eligibility)
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£200 towards specialist consultations and investigations
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Unlimited access to online, telephone and video GP appointments via Aviva Smart Health
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Access to Perkbox: providing a wide range of deals and discounts including Argos, IKEA and many more
We acknowledge that AI can support applications, but we ask that yours reflects your true self. By applying, you confirm that all information is accurate and represents your own knowledge, skills and experience.
Sponsorship - Please note that Hillcrest do not hold a licence to sponsor any visa applications at present.
Hillcrest are committed to safeguarding and promoting the welfare of all the people we support. All roles are subject to thorough pre-employment checks including references, and a Disclosure Scotland check or PVG (Protecting Vulnerable Groups) check to ensure the safety and wellbeing of those we support. All employees are expected to uphold our values and adhere to safeguarding policies and standards throughout their work.
