Principal program Work, Jobs in Perth, Sct (with Salaries)

Field Service Coordinator
Renishaw —Dundee
- £55,000 - £65,000 a year
- Full-time
- CRM software
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Principal Civil Engineer – Renewables & Transmission & Distribution
AECOM —Perth
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Bachelor's degree
Regional Sales Manager-Chicago
Renishaw —Dundee
- £120,000 - £135,000 a year
- Full-time
- Microsoft Powerpoint
- Business development
- Communication skills
- Annual leave
- Employee assistance programme
Principal Structural Engineer
AECOM —Perth
- Full-time
- Hybrid work
Application Engineer - Hybrid
W. L. Gore & Associates —Dundee
- Hybrid work
- Engineering
- Bachelor's degree
- Travel
- Profit sharing
- Employee stock ownership plan
Associate Director, Structural Engineer - Water
AECOM —Perth
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
Associate Director - Mechanical
AECOM —Perth
- Full-time
- Hybrid work
- Engineering
- Mentoring
- Training & development
Machine Tool Applications Engineer-Software
Renishaw —Dundee
- Up to £80,000 a year
- Full-time
- Computer Science
- Maths
- Bachelor's degree
- Annual leave
- Employee assistance programme
Principal Mechanical Engineer
AECOM —Perth
- Full-time
- Hybrid work
- Engineering
Technical Services Manager - Electrical
Equans —Kirkcaldy
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Field Applications Engineer-Machine Tool
Renishaw —Dundee
- Up to £85,000 a year
- Full-time
- Engineering
- Electrical experience
- Bachelor's degree
- Annual leave
- Employee assistance programme
Applications Engineer-Machine Tool-Cincinnati, Ohio
Renishaw —Dundee
- Up to £85,000 a year
- Full-time
- Engineering
- Electrical experience
- Bachelor's degree
- Annual leave
- Employee assistance programme

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Field Service Coordinator

Renishaw -
Dundee

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Job details

Full-time
£55,000 - £65,000 a year

Benefits

Annual leave
Employee assistance programme
Life insurance

Qualifications

CRM software
Client engagement
Stakeholder liaison
Upselling
Client enquiry handling
Logistics
ERP software
Internal department liaison
Microsoft Office Suite
Complaint handling
Cross-selling
Organisational skills
Customer interaction
Order processing
Communication skills
Supply chain customer service

Full job description

Job Description

The Field Service Coordinator is responsible for the coordination and support of all orders that include service, training or installation across Renishaw product lines. The position requires strong organizational and communication skills, with the ability to collaborate closely with business and sales managers, applications/service engineers, and other internal stakeholders to effectively meet customers’ integration and service needs and ensure satisfaction.

This is primarily an onsite role located in our West Dundee, IL location.

Principal Duties & Responsibilities

Process customer orders for products, software, installation, training and service ensuring accuracy and compliance with company policy and customer requirements
Enter orders and tasks in CRM to support service contracts purchased
Serve as a primary point of contact for customer inquiries related to products/services, pricing, availability, order and delivery status
Coordinate with finance, purchasing, warehouse, sales and other internal stakeholders to ensure accurate order processing and fulfillment
Monitor order status and communicate delivery timelines and updates to customers
Resolve customer issues and complaints professionally
Add and maintain accurate data in CRM system
Update relevant reports, calendars and schedules
Process returns, credits and warranty claims according to company policies
Build and maintain positive relationships with customers through exceptional service
Coordinate product delivery and installation schedules for retrofits or training
Invoice for time and expense jobs
Assist with the closure of service jobs as needed to invoice customers in a timely manner
Create and maintain training schedule for LCPD, schedule resources, enter orders and complete CRM and calendar tasks to support activities
Assist with quoting and programming software
Identify opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria
Escalate issues to higher authority
Any other duties as required

Qualifications

Education and Experience: Preferred

3 + years of customer service experience.
Prior experience working with technical parts in a sale, service or purchasing environment
This position may require the use of, and access to, ITAR controlled data. The applicant must demonstrate eligibility to use and access such ITAR controlled data. The purpose of this requirement is to ensure compliance with U.S. export control laws.

Education and Experience: Minimum

Export logistics knowledge
Interest in manufacturing technology
Experience with CRM/ERP systems (Microsoft Dynamics)

Knowledge, Skills and Abilities, Competencies

Excellent attention to accuracy and detail
Proficiency with Microsoft Office
Excellent verbal, written communication and interpersonal skills
Ability to multitask, prioritize and manage time effectively
Ability to build rapport with prospective customers/ customers
Accepts responsibility for quality of work

Identifies upsell and cross sell opportunities and takes appropriate action when required
Flexibility and adaptability

Compensation Range (Annual)

$55,000 to $65,000 (depending on level and location)

In an effort to comply with local legislation, as well as to provide greater transparency to candidates regarding cash compensation, Renishaw sets standard pay ranges for all U.S.-based roles as established by job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience and expertise, as well as geographic location, and may vary from the amounts listed above.

Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Affirmative action employer of minorities, females, veterans, and individuals with disabilities.

Benefits

Renishaw offers a competitive, comprehensive benefits package for employees including health, dental and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program.

Employment Type:

Regular

Time Type:

Full time

Requisition Number:

R9736 Field Service Coordinator (Open)

Reasonable Accommodation:

If you need any assistance seeking a job opportunity at Renishaw, or if you require reasonable accommodation with the application process, please call 847-286-9953 or contact us at [email protected].

Apply Now

Refine Your Search

principal program jobs in perth, sct

Field Service Coordinator

Principal Civil Engineer – Renewables & Transmission & Distribution

Regional Sales Manager-Chicago

Principal Structural Engineer

Application Engineer - Hybrid

Associate Director, Structural Engineer - Water

Associate Director - Mechanical

Machine Tool Applications Engineer-Software

Principal Mechanical Engineer

Technical Services Manager - Electrical

Field Applications Engineer-Machine Tool

Applications Engineer-Machine Tool-Cincinnati, Ohio

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