2nd line support Work, Jobs in Peterborough, Cam (with Salaries)

1st/2nd Line IT Support Engineer
Microbyte Solutions Ltd —Peterborough
- Full-time
- SharePoint
- Computer skills
- Communication skills
Quick apply
1d
IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Microsoft Outlook
- SharePoint
- Time management
- Annual leave
- Referral programme
Technical Standards Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply

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IT Service Desk Analyst
Carter Jonas —Peterborough
Provide professional and courteous 1st and 2nd line support via telephone, email, Microsoft Teams and remote support tools.
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7d

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1st/2nd Line IT Support Engineer

Microbyte Solutions Ltd -
Peterborough

Quick apply

Job details

Full-time
1 day ago

Qualifications

Microsoft Windows Server
Technical troubleshooting
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Incident queue management
Ticket management
Microsoft Exchange
SharePoint
IP networking
Computer skills
Customer support
VMWare
Application support
Fault diagnosis and repair
Communication skills

Full job description

Microbyte is looking for a 1st / 2nd line engineer to join an established MSP with exciting growth plans. This role will be for the Peterborough Headquarters and will mainly be office-based with the option of onsite work after probation. Previous IT-career experience is required, and the candidate will need to demonstrate critical thinking, superb communication skills and problem solving.

THE CANDIDATE MUST HAVE PREVIOUS EXPERIENCE IN A HIGH-PRESSURE ENVIRONMENT INVOLVING MANY CALLS AND CASES EACH DAY. MSP OR NOC EXPERIENCE IS AN ESSENTIAL CRITERIA FOR THIS ROLE.

The role will include:

Call-taking and immediate fixes (triage)
Pre-booked support tickets
Working with forward-thinking engineers and the latest technologies
On-the-job training and support for qualifications (Microsoft, 3CX, Cisco etc.)
Diverse customer-base and solution portfolio
Integration with a fast-paced, international team of people
Excellent, developed roadmap opportunities for clear progression

Role Specifics:

Probation Period: 3 months
Working Hours: 08:45 – 17:30
Project work: Opportunities available
Transport: Must have a full UK driving license – pool cars available
Salary: Dependent on experience but based on a clear roadmap

Working Knowledge Required:

PC, Mac + Windows Server (2016, 2019, 2022) Administration
Virtualisation Technologies (VMWare + Hyper-V)
Office 365 Administration (Exchange Online, Teams + SharePoint)
Printer Management + Administration
General Application Support (Office, Sage etc.)
Networking Concepts (DHCP, DNS, IP, NAT etc.)
Backup Management + Administration
Remote Support Tools
Active Directory + Azure AD Administration
Basic VoIP Understanding

For Microbyte to provide a fast and reliable service it is important to be able to confidently and efficiently prioritise, diagnose, research, and solve support issues.

Quick apply

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2nd line support jobs in peterborough, cam

1st/2nd Line IT Support Engineer

IT Service Desk Analyst

Technical Standards Manager

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