3rd line support Work, Jobs in Peterlee, Dur (with Salaries)

2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
Quick apply
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
Coroners Officer (Ref 26-080)
Cleveland Police —Middlesbrough
- £33,603 - £35,772 a year
- Weekend availability
- Typing
- Communication skills
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Team Leader
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Infrastructure and Network Engineer
Waterstons —Durham
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Employee assistance programme
- Sick pay
Registrar
Trinity College London —Newcastle upon Tyne
- £27,976 a year
- Organisational skills
- In-person
- Communication skills
Quick apply
4d
Residential Support Workers - Development Programme
Durham County Council —Durham
- £26,403 - £28,598 a year
- Temporary
- Experience working with children
5d
24/7 Major Incident Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Continuous improvement
- In-person
6d
Senior Infrastructure Engineer
razorblue Careers —Stockton-On-Tees
- Up to £50,000 a year
- Hybrid work
- Azure
- Customer service
- Mentoring
- Life insurance
- Referral programme
Quick apply
3d
Risk Assessor
Churchill Group —Newcastle upon Tyne
- Computer literacy
- Databases
- Computer skills
- Health & wellbeing programme
- Employee discount
Problem Manager
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
6d
Senior Sage Intacct Consultant
TSG —Gateshead
- £0.01 - £75,000.00 a year
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Change, Configuration and Release Management Team Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Senior Support Worker
Creative Support —Middlesbrough
- £12.85 an hour
- Full-time
- Annual leave
Quantity Surveyor
Taylor Wimpey —Stockton-on-Tees
- Computer literacy
- Data entry
- Annual leave
- Employee discount
Product Manager
Lawson Fuses —Newcastle upon Tyne
- Engineering
- Business development
- Analysis skills
Professional Services Engineer
Elevate Technology Group —Cramlington
- £30,000 - £35,000 a year
- Communication skills
- Gym membership
End User IT Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £16,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme

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3rd line support jobs near peterlee, dur

2nd Line Support Technician

Vertu Motors -
Gateshead

Quick apply

Job details

Full-time
£29,252 a year

Benefits

Company pension

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Technical support incident logging
Organisational skills
Customer support
Training & development
Communication skills
Remote diagnostics
Help desk

Full job description

Vertu Head Office Gateshead

2nd Line Support Technician

Vertu House, Team Valley, Gateshead
Full-Time | Monday to Friday, 9:00am – 5:30pm (37.5 hours per week)
Salary: £29,252

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

As Vertu continues to grow, we're looking for a talented and customer-focused 2nd Line Support Technician to join our IT Support Team based at Vertu House in Team Valley, Gateshead.

At Vertu, technology plays a vital role in delivering exceptional experiences to both our customers and colleagues. Our IT team's mission is simple:

"To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience."

If you're passionate about technology, enjoy solving problems, and want to develop your career within a supportive and ambitious organisation, we'd love to hear from you.

About the Role

As a 2nd Line Support Technician you will play a critical role in our IT support delivery organisation, providing support across a range of Vertu Motors IT systems and services. You will collaborate closely with the 1st line, field engineers and 3rd line support teams ensuring efficient resolution of end-user help requests and maintaining the performance and integrity of the IT infrastructure.

We expect dedication to the culture of learning and knowledge sharing within the team to facilitate the development of skills and provide opportunities to upskill and cross skill. An important element of the role of 2nd line is to support and help develop the skills of our 1st line support team.

What You'll Bring

We're looking for someone with a positive attitude, strong technical knowledge, and a genuine passion for delivering excellent service.

Key Responsibilities:

Prioritise, document, and actively resolve complex end-user help requests that have been passed to 2nd line
Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
Manage escalated calls, ensuring resolution to the end user’s satisfaction.
Feedback the solution of escalated calls to the team and management.
Maintain group assets including mobile phones, tablets and laptops and enforce good stock management practices, ensuring accuracy of the asset database.
Provide training and development to the 1st line team to support upskilling
Effective communication is essential in the delivery of our service. Therefore documenting each support ticket so that colleagues understand the current status is a critical element to maintain customer satisfaction. For any ticket where additional information is required to clarify the issue, the first contact should be attempted via telephone

Requirements:

A strong working knowledge of PCs, Microsoft operating systems, applications, Networks, and 365 platforms
Ability to remotely diagnose IT problems and resolve these problems
Exhaustive troubleshooting and problem solving before escalating to the wider team
Excellent communication and interpersonal skills
A polite and friendly telephone manner
Ability to work under pressure, and diffuse confrontational situations
Good organisational skills
A willingness to learn, grow and aid in development of other colleagues

Why Join Vertu?

We're proud to invest more in our colleagues' development than any other motor retailer. You'll be joining a business that genuinely supports career progression, continuous learning, and long-term career success.

Alongside a competitive salary, you'll benefit from:

25 days holiday plus bank holidays, increasing with length of service
Ongoing training and development opportunities
Clear career progression pathways within a growing business
Access to our online rewards platform with discounts and cashback across major retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Tool Insurance
Company Pension Scheme
Enhanced Maternity and Paternity Pay

Ready to Take the Next Step?

If you're looking for a role where you can develop your technical skills, work alongside a supportive team, and build a long-term career with a successful and growing organisation, we'd love to hear from you.

Apply today and discover where a career with Vertu could take you.

#LI-JC1

Quick apply

Refine Your Search

3rd line support jobs in peterlee, dur

2nd Line Support Technician

3rd Line Network Support Engineer

Coroners Officer (Ref 26-080)

Service Desk Manager

Service Desk Team Leader

Senior Service Desk Consultant - 3rd Line

Infrastructure and Network Engineer

Registrar

Residential Support Workers - Development Programme

24/7 Major Incident Manager

Senior Infrastructure Engineer

Risk Assessor

Problem Manager

Senior Sage Intacct Consultant

Change, Configuration and Release Management Team Manager

Senior Support Worker

Quantity Surveyor

Product Manager

Professional Services Engineer

End User IT Apprentice

I want to receive the latest job alerts for 3rd line support in peterlee, dur

Explore jobs in more locations

Vertu Head Office Gateshead

2nd Line Support Technician

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

What You'll Bring

Requirements:

Why Join Vertu?

Ready to Take the Next Step?

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