Aftersales executive Work, Jobs in Poole (with Salaries)

Customer Service Executive (Aftersales Team)
Sandown Newfields —Poole
- Up to £28,551 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
7d
Aftersales Executive
Protect Line LTD —Bournemouth
- £30,000 - £45,000 a year
- Full-time
- No experience needed
- Annual leave
- Employee discount
Quick apply
8d
Trainee Car Sales Executive
Richmond Motor Group —Lymington
- Up to £49,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
11h

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Customer Service Executive (Aftersales Team)
Sandown Newfields —Poole
Inbound and outbound calls to customers to book appointments and to capitalise on deferred sales. The CSC is focused equally on inbound and outbound contact to…
Up to £28,551 a year
Quick apply
7d
Aftersales Executive
Protect Line LTD —Bournemouth
Care, Collaborate, Dare, and Deliver aren’t just words on a wall—they guide our actions, define how we interact with each other, and shape the way we serve our…
£30,000 - £45,000 a year
Quick apply
8d

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Customer Service Executive (Aftersales Team)

Sandown Newfields -
Poole

Quick apply

Job details

Permanent | Full-time
Up to £28,551 a year
7 days ago

Benefits

Free parking
Casual dress
Store discount
Cycle to work scheme
Company pension
Company events
Employee discount
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Customer service
GCSE
Communication skills

Full job description

Customer Service Executive (Aftersales Team)

Poole – Newfields

We are looking for Customer Service Executives to join the service team at our Customer Support centre. The Customer Support Centre is based at Newfields, Poole and provides a central service for the Sandown Group. The CSC is focused equally on inbound and outbound contact to ensure customer satisfaction and to develop relationships during the ownership of their vehicle. The objective of the department is to increase business opportunities and ensure customer loyalty. You will be responsible for ensuring that the required standards of service are reached at all times and that CSI targets are achieved.

Responsibilities:

Handle calls which meet both the minimum contact rates and ‘proud of every call’ evaluation standards
Maximise all sales opportunities
Inbound and outbound calls to customers to book appointments and to capitalise on deferred sales
Ensure customer and vehicle details are updated accurately, on all calls
Ensure all bookings are taken efficiently and all necessary data is accurately input during calls
Respond to Customer enquiries via email and live online chats
Ensure lost calls are kept to a minimum without compromising quality of existing customer calls
Present a positive image of the company and the services we offer at all times
Proactively build a rapport with callers to ascertain customer needs and provide appropriate solutions
Take ownership of any customer issues and concerns
Maintain working knowledge of all promotions and ensure that these are presented to the customer clearly and concisely.
Handle any initial customer complaints and pass to Team Leader as appropriate

Key Skills:

Friendly, with a professional personal manner and committed to providing first class customer service
Must be a self-starter, who is ambitious and target driven
Professional telephone manner with exemplary communication skills
Self-motivated; uses initiative to work with minimal supervision
Team player
Strong objection handling skills
Organised and systematic approach to work
Maths & English GCSE or equivalent

Hours of Work:

Monday – Friday working a shift between the hours of 08.00 - 18.30 with 1 hour unpaid lunch break.

Saturday: working between 08.30 – 17.00 with 1 hour unpaid lunch break, or 08.00 - 13.00 or 09.00 - 14.00 rota (half-day is at overtime rate)

A 5 day week will be worked on a rota.

Total hours – 37.5 per week

Weekends to be worked on a rota basis

Basic: £24,930.87 per annum OTE: £28,551

Job Types: Full-time, Permanent

Pay: Up to £28,551.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Life insurance
On-site parking
Referral programme
Sick pay
Store discount

Ability to commute/relocate:

Poole, Dorset: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service / Call Centre: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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Customer Service Executive (Aftersales Team)