Contact centre manager Work, Jobs in Portadown, Arm (with Salaries)

Contact Centre Manager
Maurer & Sons Ltd. —Armagh
- £3,800 - £5,300 a month
- Full-time
- Continuous improvement
- In-person
- Training & development
Quick apply
Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Health & wellbeing programme
Quick apply
Logistics Services Coordinator
Almac Group —Craigavon
- Full-time
- Communication skills
- Time management
10d
Driver
TrustFord —Lisburn
- Customer service
- Hotel
- Annual leave
- Employee discount
Team Leader - Customer Service
Teleperformance —Newry
- £27,135.99 a year
- Full-time
- Computer literacy
- Conflict management
- Computer skills
- Work from home
- Referral programme
Global Account Manager
Frank Body —Belfast
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Google Suite
- Organisational skills
- Communication skills
Quick apply
10d
Senior Client Onboarding Officer
Fieldfisher —Belfast
- Full-time
- Quality control
- Mentoring
- Training & development
- Work from home
Recruitment Coordinator
Fieldfisher —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Communication skills
- Work from home
5d
ASPIRE Global Service Centre – Service Desk L1/L2 Team Leader (Belfast)
Version 1 —Belfast
- £700 - £800 a day
- Weekend availability
- Computer Science
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Onboarding Assistant
Fieldfisher —Belfast
- Full-time
- Microsoft Outlook
- Databases
- Administrative experience
- Work from home
Graduate Digital Marketing Executive
MTM Engineering —Armagh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Marketing
Quick apply
6d
Qualified Accountant/Tax Manager/Associate Director
Gray + Press Accountants Limited —Belfast
- From £50,000 a year
- Full-time
- Team management
- Mentoring
- Organisational skills
Quick apply
11d
Customer Service Advisor
GLL —Belfast
- £27,351.61 a year
- Weekend availability
- Computer literacy
- Computer skills
- Communication skills
Analyst Manager
National Crime Agency —Belfast
- £4,379 - £57,687 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- In-person
- Annual leave
14d
Operations Director - Network Access Products
Cubis Systems —Lurgan
- Full-time
- Engineering
- Continuous improvement
- Team management
- Referral programme
Quick apply
Event Manager
Whytematter —Belfast
- From £30,000 a year
- Weekend availability
- Hybrid work
- Business development
- Mentoring
3d
Concierge
The Bedford Hotel Belfast —Belfast
- Full-time
- Bar
- Hotel
- Front desk
Quick apply
6d
Event Manager
Belfast Art Studio —Belfast
- £13.50 an hour
- Weekend availability
- Hospitality
- English
- Business development
- Store discount
- Employee discount
Quick apply
Maintenance Manager
Andras Hotels —Belfast
- Weekend availability
- Hotel
- HVAC
- Computer skills
- Free parking
- Annual leave
Quick apply
13d
Manager, Workday Senior Finance Lead - Accounting Centre and Prism
Deloitte —Belfast
- Hybrid work
- Leadership
- Communication skills

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contact centre manager jobs near portadown, arm

Contact Centre Manager

Maurer & Sons Ltd.
Armagh

Quick apply

Job details

Permanent | Full-time
£3,800 - £5,300 a month

Qualifications

Resource allocation planning
Operations management
Internal department liaison
Microsoft Office Suite
Continuous improvement
Continuous improvement cycles oversight
Management reporting
Customer support
Customer interaction
Retail experience
Training & development
Leadership
Team motivation leadership
Communication skills
A Level
Rota coordination

Full job description

Job Summary

We are looking for an experienced and customer-focused Contact Centre Manager to join our growing team in Armagh. This is an exciting opportunity for someone who enjoys leading high-performing teams, improving customer service operations, and driving operational excellence. As a Contact Centre Manager, you will oversee the day-to-day management of the contact centre, support team development, and ensure exceptional customer experiences through effective leadership and continuous improvement. We offer a supportive working environment, ongoing leadership development, and excellent opportunities for career progression.

What You'll Do

Manage the daily operations of the contact centre to ensure service objectives are achieved.
Lead, coach, and support team leaders and customer service advisors.
Monitor operational performance, productivity, and customer satisfaction metrics.
Develop and implement strategies to improve service quality and operational efficiency.
Handle escalated customer enquiries and support resolution of complex issues.
Monitor workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and management updates.
Collaborate with internal departments to improve customer service processes.
Support recruitment, onboarding, training, and ongoing development of team members.
Ensure compliance with company policies, procedures, and service standards.
Promote a positive, collaborative, and high-performing workplace culture.

Requirements

Previous experience in customer service, contact centre operations, team leadership, operations management, business support, retail, hospitality, or a related role is beneficial but not essential.
Leadership or management experience is advantageous but not required.
Excellent communication and interpersonal skills.
Strong organisational and problem-solving abilities.
Customer-focused mindset with the ability to motivate and develop teams.
Comfortable using Microsoft Office and standard business systems.
Ability to manage multiple priorities in a fast-paced environment.
Positive attitude and commitment to continuous improvement.
GCSEs, A-Levels, college qualifications, or equivalent are preferred but not required.

Why Work With Us

Competitive monthly salary.
Comprehensive onboarding and ongoing leadership development.
Supportive and collaborative working environment.
Opportunities for internal promotion and long-term career progression.
Stable full-time employment with a growing organisation.
Inclusive workplace that values teamwork, innovation, and exceptional customer service.

Pay: £3,800.00-£5,300.00 per month

Work Location: In person

Quick apply

Refine Your Search

contact centre manager jobs in portadown, arm

Contact Centre Manager

Customer Operations Manager

Logistics Services Coordinator

Driver

Team Leader - Customer Service

Global Account Manager

Senior Client Onboarding Officer

Recruitment Coordinator

ASPIRE Global Service Centre – Service Desk L1/L2 Team Leader (Belfast)

Onboarding Assistant

Graduate Digital Marketing Executive

Qualified Accountant/Tax Manager/Associate Director

Customer Service Advisor

Analyst Manager

Operations Director - Network Access Products

Event Manager

Concierge

Event Manager

Maintenance Manager

Manager, Workday Senior Finance Lead - Accounting Centre and Prism

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