End user support analyst Work, Jobs in Portsmouth, Ham (with Salaries)

End User Support Analyst
Bell Integration United Kingdom —Portsmouth
- Microsoft Office
- SharePoint
- IT
3d
Service Desk Analyst
Bell Integration United Kingdom —Portsmouth
- Monday to Friday
- Customer service
- Driving
- Computer networking
3d
2nd Line Technical Analyst
Xerox —Southampton
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
IAM Analyst
Starling —Southampton
- Full-time
- Hybrid work
- AWS
- Bachelor's degree
- Scripting
- Annual leave
- Employee discount
Quick apply
Senior Product Manager – Space
Critical Software —Southampton
- £64,000 - £99,000 a year
- Full-time
- Sales
- English
- Product management
- Employee assistance programme
Quick apply
11d

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End User Support Analyst
Bell Integration United Kingdom —Portsmouth
Bell Integration is a technology services provider; supporting its customers through the complex lifecycle of their assets from acquisition through to…
3d
Support Analyst - Application Support
Sopra Steria —Portsmouth
Log, manage, and resolve incidents, requests, and support queries in line with agreed processes and service levels.
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end user support analyst jobs near portsmouth, ham

End User Support Analyst

Bell Integration United Kingdom
Portsmouth

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Job details

3 days ago

Qualifications

iOS
Microsoft Office
ITIL
SharePoint
ServiceNow
IT

Full job description

Job title:

End User Support Analyst

Reporting to:

EUS Team Lead

Responsible for:

Delivery of End User Support to Bell Employees. In this role, you will work as part of an established team to manage and facilitate the resolution of technical issues in a timely and effective manner, ensuring minimum business impact in accordance with KPIs and SLAs.

Based at:

Remote with travel to London and Portsmouth as required

Bell Integration is a technology services provider; supporting its customers through the complex lifecycle of their assets from acquisition through to retirement, including supply of the resources required to consult, support and project manage throughout the journey. As an internal EUS IT Support Analyst you will support Bell Integration in the delivery of these services to their internal employees.

Role:

Responsible for escalation from Service Desk
Identify specific nature of user difficulties and provide specific and effective response to solutions
Work with internal and external resources to resolve issues quickly
Work with users to understand a problem, determine the probable cause and logically take them through a step-by-step problem determination procedure either in person, over the telephone or IM chat
Ensure regular and timely response based on customer’s SLAs to email and telephone assistance requests, keeping users informed of problem resolution timeline and action plans
Identify and respond to situations that require a high sense of urgency and identify when escalation of issues is required
Use monitoring tools to ensure up-time, monitor system health and troubleshoot issues
Build partnerships with users by regularly demonstrating expertise and professionalism
Independently assess and effectively respond to users' requests
Follow through on commitments made to users
Develop and document procedures/technical resolution as part of building a training library
Independently provide knowledge transfer of business and technical environment to the service desk, with the goal of increasing first-call resolution rate

Person:

3+ years appropriate IT background and experience
Appropriate customer facing/user support experience – Tier 1 and 2
Administering Office 365 in a Hybrid environment including but not limited to – User creation, migration, licensing, managing shared mailboxes
Working with on prem and 365 exchange servers
SharePoint – most/all aspects
Mobile phones (iOS, Microsoft and Android)
Technical troubleshooting in diverse environments
Experience working with ticketing systems such as ServiceNow, Halo or equivalent
Understanding of IT workflows/ITIL practices
Knowledge and understanding of working to defined SLAs

Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.

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end user support analyst jobs in portsmouth, ham

End User Support Analyst

Service Desk Analyst

2nd Line Technical Analyst

IAM Analyst

Senior Product Manager – Space

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