Desk analyst Work, Jobs in Portsmouth (with Salaries)

Service Desk Analyst
Bell Integration United Kingdom —Portsmouth
- 12 hour shift
- Communication skills
- Time management
Quick apply
1d
Systems Support Analyst
Civic Recruitment Limited —Chichester
- £17.83 an hour
- Full-time
- Remote
- Communication skills
Quick apply
ICT Support Analyst HIWFRS624489
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Temporary
- Hybrid work
- Communication skills
3rd Line ServiceDesk Analyst
Vissensa Limited —Lyndhurst
- £38,000 - £45,000 a year
- Full-time
- Analysis skills
- Travel
- Mentoring
- Free parking
- Work from home
Quick apply
10d
Senior Systems Support Analyst Team Leader
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
Quick apply
IT Applications Support Analyst
Blake Morgan —Southampton
Modern Desktop Engineer
Roke —Romsey
- Full-time
- Customer service
- SharePoint
- Linux
Modern Desktop Engineer
Roke Manor Research Limited —Romsey
- Customer service
- Windows
- SharePoint
Senior Manager, Commercial Sales Pricing and Contracts
CooperVision —Southampton
- Full-time
- Contracts
- Time management
8d
CSS Field Service Engineer
Roke —Romsey
- Full-time
- Engineering
- Maintenance
CSS Field Service Engineer
Roke Manor Research Limited —Romsey
- Engineering
- Maintenance

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desk analyst jobs near portsmouth

Service Desk Analyst

Bell Integration United Kingdom -
Portsmouth

Quick apply

Job details

1 day ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Incident queue management
IT service management
Ticket management
ServiceNow
Customer support
Customer interaction
Communication skills
Time management
Help desk

Full job description

Responsible for:

Working within a dedicated team you will be responsible for providing 1st Line Support covering all systems and services in scope for external customers.

Based at:

Bell Office Portsmouth (Bay House)

Scope:

Working for our 24/7 Service Desk you will monitor calls, emails and automated alerts, bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework.

You will be responsible for carrying out first line technical support activities to provide a proactive and reactive service to achieve exceptional customer satisfaction for the clients whilst adhering to strict SLA’s.

Support is provided 24/7/365 working 12-hour shifts (7am-7pm / 7pm-7am), 4 days on/ 4 days off.

Role:

Service Support:

You will be the first point of contact performing initial triage of incoming service calls/emails/alerts and making appropriate routing decisions, resolving the issues, or escalating to the second line teams within the required timescales to achieve SLA’s
Proactively drive tickets and workflow and assertively chase any tickets languishing in queues
Liaise with customers and third party suppliers as required to provide timely resolution
Monitor SLAs, escalate (and where possible help expedite) any threatened SLA breaches
Establish and maintain effective working relationships with colleagues and management
Ensure adherence to all service desk policies and procedures
Understand and respond to feedback from ticket quality reviews

Other

Complete mandatory training designated by Bell within the required timescales
Applicant will be required to pass various security and vetting checks, upto and including SC level clearance

Person:

Self-starter and logical problem solver– able to work independently using your own initiative but also a strong dependable team player
Articulate in both verbal and written communication (to both technical and non-technical audiences)
Professional/flexible approach to work; ensuring punctuality, tidiness and diligence with the aim to provide our customers with the best possible service
Willingness to learn quickly and adaptable as the situation requires
Strong emphasis on delivering an excellent customer experience, while working under pressure
Disciplined prioritisation and time management abilities
Have the ability to work under pressure in a fast-paced environment and ensure agreed targets are met

Experience and knowledge

Previous experience working with ticketing systems such as ServiceNow is desirable
Able to demonstrate experience delivering exceptional customer service
Experience adhering and working towards agreed SLAs and KPIs
Understanding of IT workflows and ITIL practices
Working knowledge of Microsoft 365
General understanding of IT Infrastructure, Data, Voice (Teams), Security and Systems
Ability to work on your own initiative as well as part of a wider team

Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates

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Refine Your Search

desk analyst jobs in portsmouth

Service Desk Analyst

Systems Support Analyst

ICT Support Analyst HIWFRS624489

3rd Line ServiceDesk Analyst

Senior Systems Support Analyst Team Leader

IT Applications Support Analyst

Modern Desktop Engineer

Modern Desktop Engineer

Senior Manager, Commercial Sales Pricing and Contracts

CSS Field Service Engineer

CSS Field Service Engineer

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