Role Overview
Paramount Digital is a fast-growing agency, and our Amazon & E-Commerce department is at the start of an exciting growth phase. This isn't a role where you inherit a fully built machine, we're looking for an experienced Amazon & E-Commerce Manager to take ownership of a small, high-potential department, build the processes and structure it needs, and scale it into a major part of our offering.
This is an agency role, which means variety: you'll manage Amazon accounts for clients across a wide range of industries, product categories, and business models. You'll be the senior point of contact for your clients, delivering marketplace growth strategies across Seller Central, Vendor Central, and Amazon Advertising that produce measurable commercial results.
This is a genuine opportunity to shape a department from the ground up, how it works, how it grows, and what it becomes, backed by an ambitious agency with established company-wide governance, a clear staff progression framework, and senior leadership committed to investing in the department's growth.
Role Expectations
Key Responsibilities
Client & Account Management
- Own and manage a portfolio of Amazon and e-commerce client accounts across multiple industries, acting as the senior point of contact and leading regular reviews and quarterly business reviews.
- Build strong, professional client relationships through proactive communication, delivery against agreed briefs, and honest commercial advice.
- Manage client expectations responsibly, escalating scope, pricing, and commercial decisions through the correct channels.
Amazon Marketplace Strategy & Delivery
- Develop and execute Amazon growth strategies across Seller Central and Vendor Central, including listing optimisation, A+ content, Brand Stores, and catalogue management.
- Plan, manage, and optimise Amazon Advertising campaigns (Sponsored Products, Sponsored Brands, Sponsored Display, and DSP where relevant).
- Advise clients on broader e-commerce performance, including marketplace expansion, pricing strategy, inventory planning, and conversion optimisation.
Department Growth & Process Development
- Design and implement the department's core processes, client onboarding, delivery workflows, reporting cycles, and quality standards, building the operational foundations for scale.
- Define how the department grows: service structure, capacity planning, and the roadmap to a fully established offering.
- Work with senior leadership to shape the department's commercial model, growth targets, and investment case.
Data, Reporting & Compliance
- Take ownership of client reporting and insight generation, clearly explaining performance and the actions taken.
- Track and interpret KPIs including sales, ACoS/TACoS, conversion rate, traffic, Buy Box share, and account health.
- Ensure all work is delivered in full compliance with Amazon's platform policies and our internal quality standards.
Team Leadership & Development
- Lead, mentor, and develop the Amazon & E-Commerce team, clear delegation, structured support, regular feedback, and quarterly development plans for your direct reports.
- Manage team workload and priorities through our project management systems, with clear visibility and accountability.
Commercial & New Business
- Support new business pitches and proposals, providing marketplace expertise and realistic, deliverable recommendations.
- Identify growth opportunities within existing accounts and report on departmental performance and capacity to senior leadership.
What We're Looking For:
- A builder: someone excited to take a small, high-potential department and turn it into a fully established offering.
- Strong experience managing Amazon accounts commercially across multiple clients, ideally agency-side.
- A process-minded leader who creates structure where it doesn't yet exist, rather than needing it handed to them.
- A professional, reliable communicator who builds client trust through consistent delivery and clear reporting.
What You'll Bring:
- 2+ years' hands-on Amazon account management experience with proven commercial results (agency experience preferred).
- Advanced experience across Seller Central, Vendor Central, and the Amazon Advertising console.
- Experience managing multiple accounts simultaneously, across different industries, price points, and business models.
- Strong understanding of listing optimisation, catalogue management, and marketplace compliance.
- Confidence working with performance data and turning insight into action for clients.
- Experience building, leading, or scaling a team or function, designing processes and ways of working from the ground up, with a structured, supportive management style.
Tools Proficiency:
- Amazon Seller Central & Vendor Central.
- Amazon Advertising console (Sponsored Products, Sponsored Brands, Sponsored Display).
- Marketplace research and optimisation tools (e.g., Helium 10, Jungle Scout, or equivalent).
- Reporting and analytics (Brand Analytics; GA4 or equivalent).
- Project management platforms (e.g., monday.com).
What We Offer:
A full range of additional benefits, including:
- 22 days holiday plus bank holidays (increasing to 24 days after 5 years service)
- Both in-house and externally led training opportunities
- Cross department training opportunities
- Customised development plan and clear career progression
- SEO conferences and events
- Pension scheme
- Free eye tests
- Mental well-being support
- Discounts with our partners
- Regular company events
- Weekly yoga wellness sessions
- And everything else you’d expect from a top digital agency!
Job Type: Full-time
Pay: £45,000.00-£55,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home
Experience:
- Amazon: 2 years (required)
Work Location: Hybrid remote in St Helens WA11 8LZ
