Case manager Work, Jobs in Preston, Lan (with Salaries)

Customer Case Manager
ENWL —Preston
- £35,000 - £38,500 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
Operational Libraries Manager I Preston & South Ribble District I Part time
Lancashire County Council —Preston
- £40,777 - £46,142 a year
- Part-time
- Management
- Training & development
- Communication skills
- Annual leave
- Employee discount
Contract Support Officer - Preston
HM Prison & Probation Service —Preston
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Research
- Analysis skills
- Presentation skills
- Annual leave
13d
Training Co-ordinator
PSP a Trading Style of Osiris Health —Preston
- Part-time
- Microsoft Outlook
- Databases
- Continuous improvement
- Free parking
Quick apply
13d
Team Manager (23564)
Barnardo's —Lostock Hall
- £36,099 - £41,685 a year
- Monday to Friday
- Hybrid work
- Team management
- Travel
- Annual leave
- Employee assistance programme
8d
Claims Case Manager
Davies —Bolton
- Full-time
- Customer service
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Benefits Team Manager
Age Cymru West Glamorgan —Blackpool
- £35,632 - £39,383 a year
- Monday to Friday
- Hybrid work
- Computer skills
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
9d
Advocacy and IV cooordinator
Reconstruct Children and Adult Services —Sefton
- £27,000 a year
- Part-time
- Management
- Supervising experience
- Experience working with children
- Work from home
Quick apply
1d
Production Manager
Velocity Composites Plc —Burnley
- £50,000 - £60,000 a year
- Full-time
- Engineering
- Continuous improvement
- Team management
- Free parking
- Bereavement leave
Quick apply
Senior Administrative Officer - Public Protection
HM Prison & Probation Service —Blackburn
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Employee Relations Advisor
Lanes Group —Leyland
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Analytics
Quick apply
17h
Community Manager
WillPowders Ltd —Clitheroe
- £25,000 - £35,000 a year
- Full-time
- Social media management
- Bachelor's degree
- In-person
Quick apply
13d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Life insurance
Mortgage Case Manager
Helen Ferneyhough Associates Limited —Wigan
- From £17,000 a year
- Part-time
- CRM software
- Customer service
- Basic maths
Quick apply
10d
Community Safety Manager
Places for People —Preston
- £39,115.61 a year
- Communication skills
- Annual leave
- Employee discount
12d
Casework Administrator (Toxicology)
Key Forensic Services —Warrington
- £24,683.85 a year
- Microsoft Word
- Administrative experience
- Organisational skills
- Employee assistance programme
Quick apply
6d
SSA Business Hub / Visits Booking - Hindley
Ministry of Justice —Wigan
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
3d
Clinical Prescriber – IV Therapy and Wellness Services
Advanced Wellness Ltd —Preston
- £35 - £45 an hour
- Part-time
- BLS Certification
- Travel
- In-person
- Employee discount
Quick apply
Foyer Manager
MSV Housing Group —Blackburn
- £48,405 - £50,687 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
- Sick pay
Employee Representative
PepsiCo —Skelmersdale
- Human resources
- In-person
- Training & development

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Customer Case Manager

ENWL -
Preston

Apply Now

Job details

£35,000 - £38,500 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Car scheme

Qualifications

Complaint handling
Continuous improvement

Full job description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: Customer Case Manager

As a Complaints Case Manager, you will take ownership and work to resolve complaints that have reached level 2 in the complaints process, and provide MP, CEO and Consumer bodies with a satisfactory resolution of the customer complaint.

The role will give support and guidance to other customer colleagues to resolve customer complaints and deliver excellent customer service in a cost-effective way whilst ensuring regulatory standards are achieved.

What you'll be doing:

Acting as the principal day to day contact with Ombudsman, CEO, MP’s and other consumer bodies regarding customer complaints and taking responsibility for producing responses to investigations, and negotiating to a successful resolution within regulatory targets;
Working with the CEO office and business areas to ensure complaints are thoroughly investigated and the information provided is factually correct, timely and of a high standard to ensure 1st time resolution;
Mentoring case owners to deliver comprehensive and substantive complaint responses first time every time;
Dealing with Customer escalations as they arise, in accordance with our internal Customer Complaints Process and supporting the management of the floor as point of contact with the Team Leaders when required;
Providing excellent channel appropriate complaint responses to meet the customer’s demand, by balancing the customer and business needs;
Adhering to all regulations, policies, and guidelines around handling customer complaints, ensuring that ENW retains a faultless approach to regulatory compliance, promoting this value across Customer and the wider operation;
Identifying business process improvements and working with business areas to implement these to reduce further complaints and create a culture of continuous improvement;
Supporting Customer Colleagues with expert advice on company policies and technical knowledge on any complaint case at any stage in the process. Sharing knowledge across all Customer Colleagues to ensure the complaints process is being followed correctly;
Working with the Team Leaders to support the increase in 24hr resolution and reduction in over 31 days and ensuring no repeat complaints;
As part of the COP604, working as part of the team to take the lead during operational incidents on managing the increased volumes of incident complaints to co-ordinate case resolutions in a timely manner;
Supporting the weekend Duty Manager rota.

What we’re looking for

Experience in complaint management
Excellent communications, influencing and high on emotional Intelligence
Good decision making based on company policies with the ability to balance the emotive subjects making the tight decisions
Ability to manage own workload and work on own initiatives to strict deadlines
Knowledge of industry and regulatory rules;
Educated to degree level.

What we're offering:

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

An annual bonus scheme
25 days annual leave increasing with length of service
Salary sacrifice car scheme
Private Healthcare
An employee rewards portal offering discounts on several well-known brands
A market-leading contributory pension scheme
Employee assistance programme
Opportunity for professional development through our L&D function.

Our people are important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.

If you need any adjustments or support during the application process, please contact our Recruitment Team at [email protected] or call 0845 366 0092 (option 2).

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, a Medical Appointment, Disclosure and Barring Service (DBS), and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.

Apply Now

Refine Your Search

case manager jobs in preston, lan

Customer Case Manager

Operational Libraries Manager I Preston & South Ribble District I Part time

Contract Support Officer - Preston

Training Co-ordinator

Team Manager (23564)

Claims Case Manager

Benefits Team Manager

Advocacy and IV cooordinator

Production Manager

Senior Administrative Officer - Public Protection

Employee Relations Advisor

Community Manager

Assistant General Manager-Experience & Innovation

Mortgage Case Manager

Community Safety Manager

Casework Administrator (Toxicology)

SSA Business Hub / Visits Booking - Hindley

Clinical Prescriber – IV Therapy and Wellness Services

Foyer Manager

Employee Representative

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