Night duty housing officer Work, Jobs in Preston, Lan (with Salaries)

Night Duty Housing Officer
CC Housing Management Ltd —Preston
- £12.95 an hour
- Night shift
- Conflict management
- In-person
- Negotiation
- Annual leave
Quick apply

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Night Duty Housing Officer
CC Housing Management Ltd —Preston
Escalate all Emergency repairs and maintenance calls. Develop and strengthen local partnerships and fostering positive relationships with key local contacts…
£12.95 an hour
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Night Duty Housing Officer

CC Housing Management Ltd -
Preston

Quick apply

Job details

Permanent
£12.95 an hour

Benefits

Annual leave
Company pension

Qualifications

Accident and incident report completion
Driving Licence
Report writing
Incident documentation
Incident reporting preparation
Health and safety inspection
Experience working with individuals experiencing homelessness
Partnership building
Conflict management
CCTV monitoring
Tenancy sustainment support
Safeguarding procedures
Customer support
Incident log maintenance
Facilities maintenance
Negotiation

Full job description

This role is Monday to Sunday 8.00pm to 8.00am. Based on 4 to 5 nights per week with the opportunity to cover absences and annual leave.

About Us

We are Creating Change. CC Housing Management provide supported housing accommodation for people who are homeless or at risk of homelessness, who require intensive support in managing and maintaining a tenancy. Our residents may have complex and additional support needs to include but not limited to those with addictions, mental health issues, learning difficulties and offending behaviour. Creating Change recognises that people who require specialist support may encounter difficulty renting accommodation from the wider housing market, and our goal is to offer support in order for individuals to gain the skills necessary with an aim to be in a position where they can sustain their own tenancy independently.

The Role & Responsibilities

As a Night Duty Officer, your duties will include:

Provide proactive customer services support to all service users of CC Housing Management.
Adhere to the working practices and procedures.
Deal effectively with any immediate issues such as security issues, fire alarms, or clients’ needs.
Contact relevant agencies / persons is there is a concern about a client’s welfare or safety.
Operation of the Security Controls including, monitoring CCTV, alarms and access control systems.
Escalate all Emergency repairs and maintenance calls.
Ensure any vacant rooms and all communal areas and the premises as a whole are in acceptable condition.
Develop and strengthen local partnerships and fostering positive relationships with key local contacts including neighbours.
Support and assist Housing Officers by taking statements and preparing evidence to support appropriate interventions.
To consistently meet and exceed performance targets and to keep full, accurate and timely records.
To assist in a range of duties associated with tackling tenancy breaches effectively in line with policy and procedure and in line with wider community safety and crime reduction priorities.
Ensure that all serious concerns are reported to a team leader / manager, and / or the Police as appropriate.
Ensure that safeguarding’s, incidents, accidents and near misses are reported and responded to appropriately.
Complete accident, incident and client file logs, and ensure that there is a written record of anything of significance throughout the night.
Provide reports and data as required by team leaders or managers.
Ensure that health and safety and security checks are completed on a regular basis; escalating any concerns as appropriate.
Participate in team meetings as required. You should have experience in a customer focused environment, with familiarity of conflict management and the ability to demonstrate strong negotiation and influencing skills.

Job Type: Permanent

Pay: £12.95 per hour

Benefits:

Company pension

Experience:

working in a support environment: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

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Night Duty Housing Officer

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